Unfortunately the poor reviews were as recently as this summer/fall and claims you were also just sourcing valves off Alibaba and marking them up. Please expand on your current practices and why they are superior to your previous service. I'm set as I already ordered AWE but a little explanation would go a long way to helping other members here make an informed choice.
I don't go into my case for this things because there's too many people to explain it to.
I pretty much pioneered the E9x M3 system and it got everywhere.
5 years ago I made a thread asking if people would be interested if I created an affordable valved system for our cars because there were only extremely priced options.
Long story short, The original prototype I made over seas I did not like working with that particular factory no did I like the service and quality of the product. So I flew to China and visited 7-8 different factories so I can choose where my stuff would be produced and whos quality and work ethic were to my liking. Also know that I'm not Chinese, nor speak mandarin.
In the end the first factory publicized the product I made and started mass producing it to other people and then more and more factories catch on and so on.
I can go on about how people think a lot of my stuff is just "marked up from Alibaba" because I essentially blew up the M3 valved exhaust platform and made it affordable.
All my initial designs, R&D, iterations, and testing is done locally.
Customer Service is a different story since it's a one man crew. In the last 2 months I now have an Engineer that helps me produce and prototype new products beside me. I also have someone that looks over my socials and responds to DM's accordingly. All service, warranty, replacement, customer help is usually responded within 48 business hours.
At the end of the day there's only so much I can do and It's too much work to tell everyone a long story so I continue to appreciate and help all the people that join me for the journey.
It's also hard to trust people and hire people for your business, so I like to rest everything on my shoulders which clearly can effect the business negatively, and we all learn.
I would love if you compared one of my current products next to a competitor and asked what you thought of the quality difference as well.
Is there even a TRX exhaust system on Alibaba? I wouldn't know and would doubt it.
Also you'd be surprised if you find competent and caring people overseas how good they can actually produce a product. If my whole lineup was made locally it would be much more expensive.
I'm not against AWE products as well, I think AWE is an awesome company and love their products. It's one of the companies I look up to.
But they're not valved nor fully tig welded so I'm not fully going after their customers in this situation.
