VON Tracking & RAM Status Codes

[marksouth]

I got a helpful customer service rep on the chat. I suspected I would get a similar response because my dealer placed the order in their name and I came in later and put down a deposit.

The rep told me on the chat that since it is listed in their name, they are not allowed to give me updates on the order. She said if my dealer changes the order to my name, she can give me updates. She said I would have to get any updates from my dealer unless that change is made on my order.

Just thinking this may be what some others are running into as well.

 

[702 BAMF]

So this is what I got from FCA.. has anyone received a VIN from the FCA online service yet or is everyone getting directly from their dealer?


"I have not seen any order status come through us for the Ram TRX that have a VIN as of yet. The dealership maybe providing the VIN's but in our systems we are not showing VIN's at this time and do recommend to keep in contact with your selling dealership for updates. "

 

[SportyJames]

I am going through a color battle as we speak. Dealer sales rep called saying Flame Red delivery was TBD asking if I wanted another color to avoid delay. I told him I wasn’t worried about a delay, but wanted the Red. I get a call from the dealer GM this morning saying my order for red is being rejected in the system and can’t be ordered with his allocation. Even went so far as to tell me my deposit was refundable if I didn’t want it in another color. So I called and spoke to FCA FLEET customer service. They assured me I could order Flame Red, there was no problem and they were calling dealer. Waiting on confirmation of the order as it was re-submitted. Local rep indicated a quality control assurance was delaying the order for Flame Red which is possible but should not affect ability to order. We will see....

So this is what I got from FCA.. has anyone received a VIN from the FCA online service yet or is everyone getting directly from their dealer?


"I have not seen any order status come through us for the Ram TRX that have a VIN as of yet. The dealership maybe providing the VIN's but in our systems we are not showing VIN's at this time and do recommend to keep in contact with your selling dealership for updates. "

I received my VIN from the FCA chat yesterday and then called my dealer and they confirmed the same VIN.

 

[jpscottpe]

Does anyone know if the first 702 VINs will be assigned to LEs? Does anyone with a non LE have a VIN lower than 702?

 

[SportyJames]

Does anyone know if the first 702 VINs will be assigned to LEs? Does anyone with a non LE have a VIN lower than 702?

My non-LE is 558

 

[jpscottpe]

My non-LE is 558

Thanks. There goes that theory. It seems odd that if they have a special launch edition that they wouldn't dedicate the first VINs to that model.

 

[THE JOHNNY]

Does anyone know if the first 702 VINs will be assigned to LEs? Does anyone with a non LE have a VIN lower than 702?

My non LE is 181

 

[STRADALE]

Is the manufacturing schedule related to the VIN? Lower numbers being produced first, or no?

 

[UBo32]

Order was placed on 9/2, and got my VIN today; D status!

 

[CopBait]

I have a dumb question... Do they build the trucks in Vin order? Strange to me my NON LE order vin 900479 - would be before all the LE trucks are built... I would be pissed if I ordered a LE and my neighbors Non -LE came in before mine. They made such a big deal about the LE badge on the armrest. I would have thought the LE vin would be 9000 701 or whatever to see it was built 701 out of 702 of the first ones. You could have a LE with a vin of 901958 on your special badge..

 

[UBo32]

I have a dumb question... Do they build the trucks in Vin order? Strange to me my NON LE order vin 900479 - would be before all the LE trucks are built... I would be pissed if I ordered a LE and my neighbors Non -LE came in before mine. They made such a big deal about the LE badge on the armrest. I would have thought the LE vin would be 9000 701 or whatever to see it was built 701 out of 702 of the first ones. You could have a LE with a vin of 901958 on your special badge..

They said they're rolling out the LEs over a 2-month period. So yes, there will also be non-LEs out there before all of the LEs are built.

The LEs are just a special edition; not an early edition.

 

[CopBait]

They said they're rolling out the LEs over a 2-month period. So yes, there will also be non-LEs out there before all of the LEs are built.

The LEs are just a special edition; not an early edition.

Awesome.. Good info..
So my VIN 479 - Will be the 479th built!

 

[CopBait]

So when the 4th qtr starts and they start building our trucks. Are they going to start building all the 2021 models and mix the TRX in or they going to build all the pre sold TRX models first?

 

[LordExplorer]

Hey all, trying to decipher all this. I placed an order on 8/22 and received a VON immediately. My order now states a status of BG, order type as retail, scheduling priority as sold order, and build priority as 01. Does this all mean I for sure have an allocation? Or is it still possible the dealer doesn’t have an allocation currently and I’m in cue for when they eventually get one? It’s a small town dealer so I’m fearful I don’t actually have an allocation yet.

 

[Big B]

Hey all, trying to decipher all this. I placed an order on 8/22 and received a VON immediately. My order now states a status of BG, order type as retail, scheduling priority as sold order, and build priority as 01. Does this all mean I for sure have an allocation? Or is it still possible the dealer doesn’t have an allocation currently and I’m in cue for when they eventually get one? It’s a small town dealer so I’m fearful I don’t actually have an allocation yet.

I ordered my LE on 8/18 and took me 5 days to move to BG status with a VON, Today I finally got my VIN # 00386 and am now D status. Keep the faith, it will move forward.

 

[UBo32]

Hey all, trying to decipher all this. I placed an order on 8/22 and received a VON immediately. My order now states a status of BG, order type as retail, scheduling priority as sold order, and build priority as 01. Does this all mean I for sure have an allocation? Or is it still possible the dealer doesn’t have an allocation currently and I’m in cue for when they eventually get one? It’s a small town dealer so I’m fearful I don’t actually have an allocation yet.

My original order of 8/28 was somehow cancelled. And, was reordered on 9/2. I checked with FCA support today and they confirmed I was in D status and provided me with my VIN #.

Try chatting with/calling them (FCA support).

 

[LordExplorer]

My original order of 8/28 was somehow cancelled. And, was reordered on 9/2. I checked with FCA support today and they confirmed I was in D status and provided me with my VIN #.

Try chatting with/calling them (FCA support).

I’ve chatted with them multiple times. They give out canned answers now. My point is I’m trying to figure out the codes and if they mean an allocation is made or not. There are a lot of orders with build priorities of 01 or 99. My order started as 01, then went to 99 after I changed color, and now is 01 again after another change (removing red accent package). I’m sure I’m not the only one who is wondering what the 01 vs 99 means, or other codes.

 

[UBo32]

I’ve chatted with them multiple times. They give out canned answers now. My point is I’m trying to figure out the codes and if they mean an allocation is made or not. There are a lot of orders with build priorities of 01 or 99. My order started as 01, then went to 99 after I changed color, and now is 01 again after another change (removing red accent package). I’m sure I’m not the only one who is wondering what the 01 vs 99 means, or other codes.

A rep stated that 01 means customer sold, and that 99 is dealer ordered.

I know they're giving out canned scripted responses but they should at least be able to confirm your order. Sorry you're having a tough time.

 

[Speedy3]

Took me 2 weeks to go from order (von) to vin and d status. Give it a few, this wait is gonna be killer..

Hey all, trying to decipher all this. I placed an order on 8/22 and received a VON immediately. My order now states a status of BG, order type as retail, scheduling priority as sold order, and build priority as 01. Does this all mean I for sure have an allocation? Or is it still possible the dealer doesn’t have an allocation currently and I’m in cue for when they eventually get one? It’s a small town dealer so I’m fearful I don’t actually have an allocation yet.

 

[LordExplorer]

The whole 99 v 01 thing is a mystery. I have been trying to figure it out for 5 years. The best / most logical explanation I’ve read came from Ron Silva (Dragrcr) on Hellcat . org. He said these are the codes the dealer uses to prioritize their own orders. If they take 5 TRX orders in one day, but they want a LE to be built first providing that all parts are available to build all 5, they they can make the LE a priority - 01. 99 means they have no preference. Take it for what it’s worth, but it makes some sense.

In the end, I do not think it means much. I am a Priority 99 and my order was the 1st to be taken by my dealership. I also have a fairly low VIN, so if VINs do correlate to build date, being priority 99 does not mean much.

So you were priority 99 and got a VIN? Interesting.