Trx orders

[ShadowReaper]

I called customer care today. they weren’t helpful at all, as in they didn’t have any dates on their end. Which I thought was weird.
My POC from the dealership says sept 21st is my est ship date.
How did you reach customer care?

I started a chat which then opens a case as the chat people dont have full access to everything. So the case updates comes from US Customer Care via email.

 

[Zl1jimmy]

From what saw at my dealership computer it will show them orders with estimated shipping date.

Example: I was told October 1st shipping date. Customer care told me estimate build date 8/31.
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How does one get in contact with customer care?

 

[-Vanguard-]

What phone number you guys calling to get updates from ram. They keep transferring me to my dealer.

 

[ShadowReaper]

What phone number you guys calling to get updates from ram. They keep transferring me to my dealer.

I'm not calling. I chat with them: https://fcagroup.my.site.com/RAM/s/

Then they open a case and then send updates via email.

 

[Two]

They’re telling me October 2nd for a shipment date which I don’t see how they would know that yet.

They don't, but based on how things normally work that's their best guess. It could ship sooner, or later.

 

[Two]

What phone number you guys calling to get updates from ram. They keep transferring me to my dealer.

Which is exactly how it should be. Your dealer has the latest info and that's who you should ask.

 

[Zl1jimmy]

I just did the chat with them. No difference from asking your dealer/salesman. Kept pushing talking to dealer. Just FYI.

 

[DocSkip741]

opened a case and got same: "we have opened a case and will send updates via email."

I'm not calling. I chat with them: https://fcagroup.my.site.com/RAM/s/

Then they open a case and then send updates via

 

[ShadowReaper]

opened a case and got same: "we have opened a case and will send updates via email."

I usually get a response later that day.
That is how I found my estimated production date.

 

[devwall]

I put an order and $1k refundable deposit down on 7/14. Order has been in BG status and hasn’t moved since ordering.

Dealer says they don’t have an allocation yet, they’re a smaller dealer from my hometown so I’m not sure how likely it is they’ll be able to get the order to be allocated? Anyone experience something similar?

 

[27Spitfire]

I put an order and $1k refundable deposit down on 7/14. Order has been in BG status and hasn’t moved since ordering.

Dealer says they don’t have an allocation yet, they’re a smaller dealer from my hometown so I’m not sure how likely it is they’ll be able to get the order to be allocated? Anyone experience something similar?

I would get my foot in the door of another Dealer that is likely to receive a greater number of allocations. Best not to put all your eggs in one basket, especially since your current order is against a refundable deposit.

 

[Two]

I just did the chat with them. No difference from asking your dealer/salesman. Kept pushing talking to dealer. Just FYI.

Well, the difference is that it's the dealer's job to sell you a vehicle, and keeping you informed is part of that job.

Once you have the vehicle and need help with things, customer service can sometimes help. Although, so should the dealer.

 

[Zl1jimmy]

Well, the difference is that it's the dealer's job to sell you a vehicle, and keeping you informed is part of that job.

Once you have the vehicle and need help with things, customer service can sometimes help. Although, so should the dealer.

Correct

 

[Roadrnr]

I put an order and $1k refundable deposit down on 7/14. Order has been in BG status and hasn’t moved since ordering.

Dealer says they don’t have an allocation yet, they’re a smaller dealer from my hometown so I’m not sure how likely it is they’ll be able to get the order to be allocated? Anyone experience something similar?

I had to shop around to find a dealership with an allocation. If you have history with any other dealerships, make sure they know. Some dealerships have 2 lists: 1. loyal customers or 2. New buyers.

If you are in no hurry to get the truck, then you can stay where you are, otherwise shop around.

My order went in on 8/12 and I got a VIN today. My dealer did have an allocation.

 

[808TRXSRT]

Ram customer care emailed me saying my production start date is August 31.. little bit earlier than what my dealer says sept 21 is the estimated ship date

 

[DocSkip741]

Got email saying similar and from the Ram Order Tracker today but no dates are showing....fingers crossed for late Sept delivery:

ORDER STATUS

SCHEDULED​

Your order has been scheduled for assembly

 

[HORSZ]

My 7/8/26 order was still in D status Friday and nothing had ever shown up on VOTS… I have been torn between BW and Molten Red paint the whole time, so that afternoon I asked my dealer to ask his Stellantis rep about changing from white to red before it went to D1… unbelievably Saturday morning I checked VOTS and my order showed up, was now D1, and the color change was accepted by the plant. That’s gotta be record speed.

A highly, highly esteemed luminary on this forum surmises that since they are building a huge number of white fleet trucks, my initial BW order might have experienced a delay. FYI

 

[Zl1jimmy]

Also hit D1 over the weekend. Estimated ship date of 9/29!

 

[Murdog787]

If you have a VIN then Ram intends to build your truck. VONs are a different story, they don’t really mean anything except that the dealer placed an order into the system.

Can a dealer place an order and you receive a POC with a VON showing SOLD ORDER with your name as the customer if they don’t have an actual allocation available?

 

[Eighty]

Can a dealer place an order and you receive a POC with a VON showing SOLD ORDER with your name as the customer if they don’t have an actual allocation available?

As I understand it, yes. @AnthonyRI - can you confirm?