Please PM your information and I will look for your emails personally. Every email has been answered in both the Koonsgroupbuy and Koonsorderstatus email accounts. All of them. So unless your emails are getting filtered out for some reason we have responded. Send me your information please.
The dealership only has a very small window to make changes to an order. 12 hours sounds about right. If you need changes after that we have to submit it to Stellantis and the change at that point is no longer in our control.
Stellantis has enhanced their current PDI process and has also implemented a final delivery inspection within 48 hours of delivery to the customer. We perform both 100% of the time.
How'd you do level 1 with the HK and all that? When I try to choose it, it auto populates level 2.
You did answer my emails, like I said after 5 days.
Wonderful, thank you!
Email Craig and we will submit it to Stellantis.
Thank you so much! We appreciate you!
Yes, if you placed a deposit before the change I will refund you. I certainly apologize for any delays in emails. Thank you for your purchase today! I'll look back through your emails and try address the disconnect. See you when you come back to pick up your TRX!
Craig is a rockstar and so is John in the finance department!
I joined the forum late January 2022. right after I placed my order with a dealer in VA that sold me my 2014 1500 Laramie. Figured I'd be loyal and give them a shot. They first started at $10K above MSRP and we settled on $3K above. I finally noticed the Koons $10K off MSRP and decided to try it out. The process was so easy and they were so responsive. I had a VON number the next morning and should have a VIN early this week. That was a $13K swing!!
