New screen with update?

[RamCares]

So how long is this going to take to fix? I don't know why you have to have all individual problems with different people's truck it's all the same program.

As stated above, please note that while we can't guarantee timing to further update you here about the specifics of the investigation, we will continue to post out whenever possible. However, we have since received your private message and will follow up with you there. Thank you!

Diamond
Ram Cares

 

[RaptorTillNow]

As stated above, please note that while we can't guarantee timing to further update you here about the specifics of the investigation, we will continue to post out whenever possible. However, we have since received your private message and will follow up with you there. Thank you!

Diamond
Ram Cares

Look I appreciate what you're doing. But you don't need my VIN number and you don't need anyone's VIN numbers, why? Because it's affecting every single TRX that you guys just updated.

So again, if you really are trying to assist us to get it fixed, thanks. But if this is just a stall tactic, hoping it will drop off the 24-hour news cycle, you don't know this group of guys and gals very well.

 

[TRXMIKE]

Look I appreciate what you're doing. But you don't need my VIN number and you don't need anyone's VIN numbers, why? Because it's affecting every single TRX that you guys just updated.

So again, if you really are trying to assist us to get it fixed, thanks. But if this is just a stall tactic, hoping it will drop off the 24-hour news cycle, you don't know this group of guys and gals very well.

@RamCares this should have been fixed for everyone by now. There is something you are not telling us fess up! This is not hard for an experienced software development team to fix so who did you fire you shouldn't have or piss off in the tech department? There is more here we are not getting and as stated in the post I included here. We will not let this go do not go that route fix this yesterday! There is no way you can convince me they can't be set back to previous software you saying that is a lie so stop it.

 

[SandBlastard]

Some of you have been a member here a lot longer than me but I do not recall one instance when ramcares actually did something positive to alleviate a situation. Their wording is always some canned response without any meaning. May as well be a bot.

 

[DefusE]

Well I guess this is one way to make you guys upgrade to the new TRX. I had a '21 so I've never seen how the menu looked

Upgrade to the new "Car brand that does not have shit software quality assurance testing" you mean right? 700HP aint hard to get these days.

 

[Disturbed6015]

As stated above, please note that while we can't guarantee timing to further update you here about the specifics of the investigation, we will continue to post out whenever possible. However, we have since received your private message and will follow up with you there. Thank you!

Diamond
Ram Cares

I have an easy one, how long does it take for you to respond to a private message?

 

[HellYeah]

I have an easy one, how long does it take for you to respond to a private message?

Yep, there is no real need for private messages and no VIN numbers should be shared.

 

[RamCares]

I have an easy one, how long does it take for you to respond to a private message?

Apologies for the delay, we have since responded to your private message.

Diamond
Ram Cares

 

[BIGDRILL223]

Hello friends,

Since the update(last week), the screen will start buzzing/static through the speakers(while this is happening, there's no controls operational on the display), then it will go trough a reboot. Turn itself off and then restarts. It started doing it once a day last week, now it does it every 20-30 minutes. Carplay, waze and Bluetooth are very sporadic( might work and might not). Seems like we didn't have many issues with these trucks, so they generated one just to piss us off!!! I could get a 5th grader to write a better program.
Question, what would happen if you uncheck the box at the bottom of this picture?

 

[IdahoKTM]

Hello friends,

Since the update(last week), the screen will start buzzing/static through the speakers(while this is happening, there's no controls operational on the display), then it will go trough a reboot. Turn itself off and then restarts. It started doing it once a day last week, now it does it every 20-30 minutes. Carplay, waze and Bluetooth are very sporadic( might work and might not). Seems like we didn't have many issues with these trucks, so they generated one just to piss us off!!! I could get a 5th grader to write a better program.
Question, what would happen if you uncheck the box at the bottom of this picture?

Nothing. It would still update OTA. I've never had that box checked and I still get updates.

 

[Car-Guy]

My digital gauges froze-up "again" Monday. Several re-starts over the next two days and nothing. Finally just started working again today.

 

[Drwalu33]

How lucky I am that Uconnect keeps asking me if I want to find a Wi-Fi connection or postpone the update.

It's annoying, appears every time I start the truck and glitches the screen for 30 seconds, but fortunately I have a choice. Hope the next update will fix all the Uconnect glitches such as freezing of the screen (also a black out, cameras not working at all) and laggs of the TRX button.

 

[BIGDRILL223]

Nothing. It would still update OTA. I've never had that box checked and I still get updates.

Thanks Idaho.

 

[Rico392]

Guys, imagine if the next update they drop the ball (again) and accidentally update the Uconnect to the viper engine haha..lots of speculation around this currently for next gen

 

[TRXMIKE]

So twice I have started my truck and the radio crapped out minute I touched the screen. Will go into full reset and takes extra long on the Ram loading page. I think she is rejecting attempts to update her. When I stopped at home tonight and shut off the truck screen went to settings and turned on wifi updates by itself. I went into run and turned it back off checked I still had that beautiful hellcat so far I do. @RamCares do not push that update to me I repeat don't send that corrupted update out what exactly are you trying to pull. If you all brick my truck it is not going to make me happy. @RamCares do you have any fix yet for the TRX owners you already shafted? This should have been solved by now why is nothing happening @RamCares?

 

[one0se7en]

So twice I have started my truck and the radio crapped out minute I touched the screen. Will go into full reset and takes extra long on the Ram loading page. I think she is rejecting attempts to update her. When I stopped at home tonight and shut off the truck screen went to settings and turned on wifi updates by itself. I went into run and turned it back off checked I still had that beautiful hellcat so far I do. @RamCares do not push that update to me I repeat don't send that corrupted update out what exactly are you trying to pull. If you all brick my truck it is not going to make me happy. @RamCares do you have any fix yet for the TRX owners you already shafted? This should have been solved by now why is nothing happening @RamCares?

Yep, if it's been this long Ram doesn't care.

 

[RamCares]

We wanted to provide a follow up to everyone since there have been some further questions.

This update was paused last Friday 4/25/25. Your radio may have already downloaded the update before that time, but if you have been regularly driving the vehicle in areas with decent cellular coverage, the pop-up alerting you to an update would likely have already popped up by now.

We appreciate those who want to share their VINs as it can be helpful when investigating and diagnosing specific concerns that may not be affecting all customers/radios, or if we need to create a Customer Care case to assign an agent to follow up with you. However, we understand that others may not want to share it. We ask for private messages to protect your privacy -- but no one should ever feel they have to provide anything.

Since we are part of the Customer Care organization, we cannot speculate on the exact fix until it is finalized, nor do we take part in the process to create the fix. We appreciate the understanding from all of you on the forum that we are here to relay your concerns and complaints as quickly as possible back to our corporate engineers to ensure resolutions, but that we cannot speak to the exact internal processes that may include investigations, reviews, diagnostics, design, and approvals.

Thank you all for everything you have provided thus far -- we are well aware that this is not the experience our valued TRX customers deserve, and we will do everything we can to help make sure you can all go back to enjoying being a TRX owner!

Diamond
Ram Cares

 

[IdahoKTM]

That's great news. Thanks for the follow up. Fortunately, my truck did not get the update.

 

[TRXMIKE]

That's great news. Thanks for the follow up. Fortunately, my truck did not get the update.

Nor did mine, but it seems like something is trying to load and she stops it.

 

[Disturbed6015]

We wanted to provide a follow up to everyone since there have been some further questions.

This update was paused last Friday 4/25/25. Your radio may have already downloaded the update before that time, but if you have been regularly driving the vehicle in areas with decent cellular coverage, the pop-up alerting you to an update would likely have already popped up by now.

We appreciate those who want to share their VINs as it can be helpful when investigating and diagnosing specific concerns that may not be affecting all customers/radios, or if we need to create a Customer Care case to assign an agent to follow up with you. However, we understand that others may not want to share it. We ask for private messages to protect your privacy -- but no one should ever feel they have to provide anything.

Since we are part of the Customer Care organization, we cannot speculate on the exact fix until it is finalized, nor do we take part in the process to create the fix. We appreciate the understanding from all of you on the forum that we are here to relay your concerns and complaints as quickly as possible back to our corporate engineers to ensure resolutions, but that we cannot speak to the exact internal processes that may include investigations, reviews, diagnostics, design, and approvals.

Thank you all for everything you have provided thus far -- we are well aware that this is not the experience our valued TRX customers deserve, and we will do everything we can to help make sure you can all go back to enjoying being a TRX owner!

Diamond
Ram Cares

Thanks for both updates including the private message as I don't think mine updated as well. It's acting strange, but the build number still shows T27.46 I think. For those intrrested, my screen is not shutting off after I turn the truck off and open the door. Might not have anything to do with the update, but I toggled off the search for wifi and it gives me a message to toggle it on then shuts off.