New screen with update?

[TheMuffinOfEvil]

If people are really interested in forcing some action on this, please file a report with NHTSA. The blank screen (loosing access to backup camera) and reboots while driving are both safety issues. Simply go to this link and inout your truck information: https://www.nhtsa.gov/report-a-safety-problem

Here is a cut and paste template for the issue statement, just add your year and issues:
My 20[XX] Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates.

The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses all functions controlled through the display, including HVAC/defrost, backup camera, vehicle settings, seat controls, and performance gauges. This creates an immediate safety hazard: I cannot adjust climate/defrost, cannot see the required rear-view camera when shifting to reverse, and cannot access key vehicle information.

Owners across multiple years consistently report:
• Black screens, freezes, and reboots
• Loss of HVAC control and dual-zone functions
• Backup camera not displaying
• Vehicle/Apps tabs failing to open
• Uconnect error messages
• Smaller, harder-to-read gauges after updates
• Wireless CarPlay/Android Auto failures
• No option to decline or roll back OTA updates

These failures distract the driver, remove access to federally required equipment (rear camera), and eliminate visibility and climate controls that directly affect safe operation. The system becomes unpredictable and unstable despite the vehicle being in motion.

My vehicle experiences the same issues, including: [Insert brief personal symptoms: e.g., black screen while driving, loss of HVAC, camera not available, system rebooting, etc.]

Because this affects essential safety-related controls and visibility, I believe this is a safety defect in Ram/Stellantis Uconnect 4 and Uconnect 5 systems. I request NHTSA open a defect investigation and require Ram to correct these failures.

If enough of us file complaints it will force an investigation.

This is a great idea and I have already submitted mine.

 

[rbernard1984]

Thank you. Just finished the process. Only takes a couple minutes.

Awesome! There are enough members on this thread that we should easily be able to get a few dozen complaints. Enough that NHTSA should take notice, especially with Stellantis being on their radar with the Jeep issue and other Uconnect problems.

 

[JTR]

My screen went completely black this morning. Did not come on after trying multiple engine restarts. I'll try a battery reset later. WTF

 

[Eighty]

My screen went completely black this morning. Did not come on after trying multiple engine restarts. I'll try a battery reset later. WTF

Mine has done that many times throughout the past few years. I guess it glitches occasionally when booting up (because it goes black only a few seconds after startup). Radio still works, but the screen is 100% dead. Restarts don't work, I just have to wait until next time I drive.
I have a theory that I haven't yet tested. Next time it happens, I'm going to turn off the truck, open the door, and wait for a few minutes (for when the screen automatically powers down). Then I'll try a restart and see if it comes back up.

 

[IdahoKTM]

If people are really interested in forcing some action on this, please file a report with NHTSA. The blank screen (losing access to backup camera) and reboots while driving are both safety issues. Simply go to this link and inout your truck information: https://www.nhtsa.gov/report-a-safety-problem

Here is a cut and paste template for the issue statement, just add your year and issues:
My 20[XX] Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates.

The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses all functions controlled through the display, including HVAC/defrost, backup camera, vehicle settings, seat controls, and performance gauges. This creates an immediate safety hazard: I cannot adjust climate/defrost, cannot see the required rear-view camera when shifting to reverse, and cannot access key vehicle information.

Owners across multiple years consistently report:
• Black screens, freezes, and reboots
• Loss of HVAC control and dual-zone functions
• Backup camera not displaying
• Vehicle/Apps tabs failing to open
• Uconnect error messages
• Smaller, harder-to-read gauges after updates
• Wireless CarPlay/Android Auto failures
• No option to decline or roll back OTA updates

These failures distract the driver, remove access to federally required equipment (rear camera), and eliminate visibility and climate controls that directly affect safe operation. The system becomes unpredictable and unstable despite the vehicle being in motion.

My vehicle experiences the same issues, including: [Insert brief personal symptoms: e.g., black screen while driving, loss of HVAC, camera not available, system rebooting, etc.]

Because this affects essential safety-related controls and visibility, I believe this is a safety defect in Ram/Stellantis Uconnect 4 and Uconnect 5 systems. I request NHTSA open a defect investigation and require Ram to correct these failures.

If enough of us file complaints it will force an investigation.

This might work, but you won't be able to claim that you are losing the HVAC controls. If the screen goes black, they can still be controlled with the buttons on either side of the screen. Focus on the back-up camera not working. All of the other items are not federally required and they do not create a safety concern.

I reported a leaky gas cap on a motorcycle to the NHTSA. It was a very widespread problem for that particular model year. A few weeks after I submitted the report, they contacted me and after a brief over-the-phone interview, they decided to send an agent to my house. I had to demonstrate the gas leak to the agent. It's possible that they would need you to demonstrate the backup camera failure, if they contacted you.

 

[rbernard1984]

This might work, but you won't be able to claim that you are losing the HVAC controls. If the screen goes black, they can still be controlled with the buttons on either side of the screen. Focus on the back-up camera not working. All of the other items are not federally required and they do not create a safety concern.

I reported a leaky gas cap on a motorcycle to the NHTSA. It was a very widespread problem for that particular model year. A few weeks after I submitted the report, they contacted me and after a brief over-the-phone interview, they decided to send an agent to my house. I had to demonstrate the gas leak to the agent. It's possible that they would need you to demonstrate the backup camera failure, if they contacted you.

The statement was drafted by a lawyer that does only recall and lemon law work, I am going to go with his statement.

 

[IdahoKTM]

The statement was drafted by a lawyer that does only recall and lemon law work, I am going to go with his statement.

Good luck.

 

[20Sikh]

If people are really interested in forcing some action on this, please file a report with NHTSA.
.
.
.
If enough of us file complaints it will force an investigation.

done

 

[JTR]

Mine has done that many times throughout the past few years. I guess it glitches occasionally when booting up (because it goes black only a few seconds after startup). Radio still works, but the screen is 100% dead. Restarts don't work, I just have to wait until next time I drive.
I have a theory that I haven't yet tested. Next time it happens, I'm going to turn off the truck, open the door, and wait for a few minutes (for when the screen automatically powers down). Then I'll try a restart and see if it comes back up.

I can confirm this works @Eighty, thx. I know all manufacturers have problems but this is enough for me where I'll be turning elsewhere for my next truck.

 

[HellYeah]

If people are really interested in forcing some action on this, please file a report with NHTSA. The blank screen (loosing access to backup camera) and reboots while driving are both safety issues. Simply go to this link and inout your truck information: https://www.nhtsa.gov/report-a-safety-problem

Here is a cut and paste template for the issue statement, just add your year and issues:
My 20[XX] Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates.

The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses all functions controlled through the display, including HVAC/defrost, backup camera, vehicle settings, seat controls, and performance gauges. This creates an immediate safety hazard: I cannot adjust climate/defrost, cannot see the required rear-view camera when shifting to reverse, and cannot access key vehicle information.

Owners across multiple years consistently report:
• Black screens, freezes, and reboots
• Loss of HVAC control and dual-zone functions
• Backup camera not displaying
• Vehicle/Apps tabs failing to open
• Uconnect error messages
• Smaller, harder-to-read gauges after updates
• Wireless CarPlay/Android Auto failures
• No option to decline or roll back OTA updates

These failures distract the driver, remove access to federally required equipment (rear camera), and eliminate visibility and climate controls that directly affect safe operation. The system becomes unpredictable and unstable despite the vehicle being in motion.

My vehicle experiences the same issues, including: [Insert brief personal symptoms: e.g., black screen while driving, loss of HVAC, camera not available, system rebooting, etc.]

Because this affects essential safety-related controls and visibility, I believe this is a safety defect in Ram/Stellantis Uconnect 4 and Uconnect 5 systems. I request NHTSA open a defect investigation and require Ram to correct these failures.

If enough of us file complaints it will force an investigation.

Done!
Thanks.

 

[SandRex]

If people are really interested in forcing some action on this, please file a report with NHTSA. The blank screen (loosing access to backup camera) and reboots while driving are both safety issues. Simply go to this link and inout your truck information: https://www.nhtsa.gov/report-a-safety-problem

Here is a cut and paste template for the issue statement, just add your year and issues:
My 20[XX] Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates.

The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses all functions controlled through the display, including HVAC/defrost, backup camera, vehicle settings, seat controls, and performance gauges. This creates an immediate safety hazard: I cannot adjust climate/defrost, cannot see the required rear-view camera when shifting to reverse, and cannot access key vehicle information.

Owners across multiple years consistently report:
• Black screens, freezes, and reboots
• Loss of HVAC control and dual-zone functions
• Backup camera not displaying
• Vehicle/Apps tabs failing to open
• Uconnect error messages
• Smaller, harder-to-read gauges after updates
• Wireless CarPlay/Android Auto failures
• No option to decline or roll back OTA updates

These failures distract the driver, remove access to federally required equipment (rear camera), and eliminate visibility and climate controls that directly affect safe operation. The system becomes unpredictable and unstable despite the vehicle being in motion.

My vehicle experiences the same issues, including: [Insert brief personal symptoms: e.g., black screen while driving, loss of HVAC, camera not available, system rebooting, etc.]

Because this affects essential safety-related controls and visibility, I believe this is a safety defect in Ram/Stellantis Uconnect 4 and Uconnect 5 systems. I request NHTSA open a defect investigation and require Ram to correct these failures.

If enough of us file complaints it will force an investigation.

I also submitted - thanks for prompting this.

 

[BIGDRILL223]

I also submitted - thank you for your help.

 

[RamCares]

Hi everyone,
We wanted to check in with everyone and let you know that the fixes we are still waiting on, including the correction to the HP in the Performance Pages, will not launch in this calendar year. We realize this is incredibly disappointing news but wanted to make sure everyone was aware that we are still waiting for this launch and know this continues to be an issue.

As always, once we know more, we will share it here.

Ram Cares

 

[Sinister4]

Just leave mine alone, it all works running the original software, ZERO reason for ANY update..............

 

[2pacolypse]

Hi everyone,
We wanted to check in with everyone and let you know that the fixes we are still waiting on, including the correction to the HP in the Performance Pages, will not launch in this calendar year. We realize this is incredibly disappointing news but wanted to make sure everyone was aware that we are still waiting for this launch and know this continues to be an issue.

As always, once we know more, we will share it here.

Ram Cares

What about the navigation issue in the Digital Dash? Could care less about some stupid graphics, how about telling us when your going to restore functionality

 

[trxmanusa]

If people are really interested in forcing some action on this, please file a report with NHTSA. The blank screen (loosing access to backup camera) and reboots while driving are both safety issues. Simply go to this link and inout your truck information: https://www.nhtsa.gov/report-a-safety-problem

Here is a cut and paste template for the issue statement, just add your year and issues:
My 20[XX] Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates.

The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses all functions controlled through the display, including HVAC/defrost, backup camera, vehicle settings, seat controls, and performance gauges. This creates an immediate safety hazard: I cannot adjust climate/defrost, cannot see the required rear-view camera when shifting to reverse, and cannot access key vehicle information.

Owners across multiple years consistently report:
• Black screens, freezes, and reboots
• Loss of HVAC control and dual-zone functions
• Backup camera not displaying
• Vehicle/Apps tabs failing to open
• Uconnect error messages
• Smaller, harder-to-read gauges after updates
• Wireless CarPlay/Android Auto failures
• No option to decline or roll back OTA updates

These failures distract the driver, remove access to federally required equipment (rear camera), and eliminate visibility and climate controls that directly affect safe operation. The system becomes unpredictable and unstable despite the vehicle being in motion.

My vehicle experiences the same issues, including: [Insert brief personal symptoms: e.g., black screen while driving, loss of HVAC, camera not available, system rebooting, etc.]

Because this affects essential safety-related controls and visibility, I believe this is a safety defect in Ram/Stellantis Uconnect 4 and Uconnect 5 systems. I request NHTSA open a defect investigation and require Ram to correct these failures.

If enough of us file complaints it will force an investigation.

I enter my VIN, it pulls up my truck then when I click NEXT: Incident Information the website tells me to please correct highlighted errors below before continuing.. wtf an I doing wrong? Did Stellantis program this website??

 

[Eighty]

I enter my VIN, it pulls up my truck then when I click NEXT: Incident Information the website tells me to please correct highlighted errors below before continuing.. wtf an I doing wrong? Did Stellantis program this website??

View attachment 154335

Make sure you're using all caps, and make sure there's no hidden space before/after. I've seen people get tripped up before by copy/pasting the VIN with a space.

 

[JJ'sTRX]

I enter my VIN, it pulls up my truck then when I click NEXT: Incident Information the website tells me to please correct highlighted errors below before continuing.. wtf an I doing wrong? Did Stellantis program this website??

View attachment 154335

I didn't get an error when I did mine, but just make sure you don't have a space at the end or beginning of your VIN. Not saying that's what happened here, but I've gotten errors on other sites when there's a random space.

 

[trxmanusa]

Make sure you're using all caps, and make sure there's no hidden space before/after. I've seen people get tripped up before by copy/pasting the VIN with a space.

I tried all caps, all lowercase.. no spaces in front or at end.. pisses me off.

 

[TREX666]

Thank you. Just finished the process. Only takes a couple minutes.

Ditto