I can make it happen pretty regularly under the proper rpm range and trans temp and have shown the dealership a couple times. Ram Technical Support (in Canada anyways) is telling my dealership that its a normal noise/vibration and won't approve additional testing on the transmission to confirm this.
It’s the same for me. If I accelerate properly it happens every time..but only starting from a dead stop. Is there any other Canadians on here dealing with the same issue?
Any chance you have any copies of your service records you could send me a pic of? Curious to see what diagnostic testing was done for the trans replacement decision to be made. RAM Technical Support in Canada refuses to deal with mine..say the noise is normal. I’m trying to provide them with evidence that RAM in the US is addressing this issue.
I hear you about mopar leaving a bad taste in your mouth! What’s most shocking to me is that, at least for me in Canada, they aren’t willing to do all the diagnostic tests available to them to try and get to the bottom of this issue. I’ve located a dealership in Minnesota, which isn’t too far far from me, that has experience with this issue and I’m more than half tempted to make an appointment with them to have my truck looked at. I just don’t know if there are any issues with warranty since it’s RAM Canada/RAM US.
Read your warranty paperwork. They likely won’t complete warranty service for your vehicle in the US and Vice versa for US warranty holders seeking warranty work in Canada. Contact the US dealer for clarification.
That’s my plan. I called them and had a quick conversation about my situation and they said they are more than willing to help wherever they can. Worst case if they can’t do they actual repair, maybe I can get them to do the diagnosis work and put some pressure on the Canadian side of things and show them there is something wrong. They are very unwilling on my side of the border!
Hopefully they get you squared away. I had transmission issues w mine and I ended up dumping it. Dealer was great Ram sucked… It’s not just a Canadian thing.
Any update?
Hi there,
Hey..sorry for the slow response! No update from my end. I got super frustrated with the crap I was having to go through for this and put it to the back burner for a bit. Was hoping with more time going by, more people would be dealing with this and also find a solution for it! All i'm really hoping for at this point is for Ram Tech Support in Canada to actually approve the diagnostic test for the transmission which should show the issue as up to now they've been instructing my dealership not to do it! I don't necessarily blame my dealership for not being to help more..but I do wish they would be advocating more for me and put more pressure on Ram Tech Support to find an solution. Up to now all they've said is this binding/vibration/noise is normal..which is mind blowing! @RamCares..is there any help you could provide for this?
Do you have any additional information regarding this issue that multiple people on here are experiencing? Up to now all i've been instructed to do is keep going back to the dealership but when I do they tell me Ram Tech Support tells them not to do any additional diagnostic testing. So ANY additional help I could take to the dealership the next time I go would be very much appreciated!
