Official Driveline Clunk Service Repair

[2manytoyz]

My new built on 5-16-23 truck has the new part number on it thankfully

 

[AZDinoPwr]

My new built on 5-16-23 truck has the new part number on it thankfully

Why thankfully? The new ones clunk too.

 

[slivoman]

Why thankfully? The new ones clunk too.

sad but true

 

[2manytoyz]

I wonder if they grease them at the factory

 

[Vamoos]

I'm getting the clunk once in a while on my '23 and it's mostly in Sport mode and when coasting to a stop. When I stop a bit harder and faster, it usually does not happen.

 

[Qwk93ta]

I have 1,100 miles on my 23 with NO clunk....guess it's coming soon.

 

[Smoke king]

1,400 on my 23 no clunk yet

 

[2manytoyz]

800 miles, no clunk but I have felt it do a weird unloading thing, I’m sure it’s coming just like my 22 did

 

[Big City AL]

2022 TRX with the drive line clunk ! @RamCares

 

[AZDinoPwr]

Usually seems to start between 2k and 4K miles and slower to happen in colder climates. Give it time. Lol

 

[RamCares]

2022 TRX with the drive line clunk ! @RamCares

Hi there,

We are sorry to hear you are experiencing this concern. Have you made an appointment with your local Ram dealership regarding this? If not, we recommend doing so. If you'd like some additional support at that time, please send us a private message.

Lex
Ram Cares

 

[04Ram2500Hemi]

Lex with @RamCares - every TRX has the “clunk.” My driveshaft was replaced and here we sit some 6,000 miles later and it’s back. I can’t say enough good things about my dealer and my service rep, they’ve been awesome on a few issues. This isn’t a service department issue. This is a defect from Ram. The real question is do we hope for any solution from Ram? We know the Hellcat equipped TRX days are limited, so there may be little incentive from Ram to fix this.

 

[moyin]

Can’t lie this is actually good info

 

[Qwk93ta]

Updates from anyone?

 

[04Ram2500Hemi]

Updates from anyone?

Nothing from @RamCares …

I for one am shocked about that (insert sarcasm here).

 

[Alienhead]

I have received several calls from customer service wanting to know the status of my parts order for me. (they were not aware that I am both the customer and the parts person) @RamCares. These tickets have been opened incorrectly. The call center people are calling looking at what is being ordered and they are closing the tickets when they learn there are no parts to order. We need this to go to the engineers NOT the call centers. We cannot get Star Cases open because techs do not get paid to open cases on known issues that have no resolutions. This MUST go directly to the engineers.

 

[RamCares]

Lex with @RamCares - every TRX has the “clunk.” My driveshaft was replaced and here we sit some 6,000 miles later and it’s back. I can’t say enough good things about my dealer and my service rep, they’ve been awesome on a few issues. This isn’t a service department issue. This is a defect from Ram. The real question is do we hope for any solution from Ram? We know the Hellcat equipped TRX days are limited, so there may be little incentive from Ram to fix this.

Hello,

We do understand the concern and please know our team is continually monitoring and receiving feedback. If this is still occurring and you need any support alongside your dealer with this, please feel free to reach out via private message and we'd be happy to get you connected to one of our case managers.

Lex
Ram Cares

 

[wac45]

I have received several calls from customer service wanting to know the status of my parts order for me. (they were not aware that I am both the customer and the parts person) @RamCares. These tickets have been opened incorrectly. The call center people are calling looking at what is being ordered and they are closing the tickets when they learn there are no parts to order. We need this to go to the engineers NOT the call centers. We cannot get Star Cases open because techs do not get paid to open cases on known issues that have no resolutions. This MUST go directly to the engineers.

My clunk case has been ongoing for awhile during which both my dealer and RamCares has been responsive and good to work with. A star case was opened and my truck went back to the dealer for further evaluation. After the dealer communicated with Ram, the advice they got from Ram was replace the driveshaft ( on back order with unknown availability date) and reprogram the transmission.

The reprogramming of the transmission due to "apparent aggressive driving" of the vehicle, You have got to be kidding me! This statement is beyond absurd and Ram just lost all credibility with me if this is their engineering advice to my dealer. My truck has never been off road and most on this forum would flame me as driving like a grandma. I have done a few 0-60 pulls but isn't that kind of the point of this truck? The area I live in is primarily stop and go traffic so not even a lot of opportunity to drive aggressively anyway. By the way my truck only has 5200 miles on it. The transmission works and shifts perfectly, it seems to me, so this Ram engineering advice which implies that I bear some responsibility for this clunk does not sit well with me. Ram is well aware of this issue,as we all know, and I am amazed that this would be Ram engineerings perspective on this.

I love the truck and the clunk is minor in the overall scheme of things but Ram should just bite the bullet and make this right. I find it hard to believe they don't know the true cause of this issue and what the solution would be. I expected more once Ram engineering got involved but this is going a bit sideways for me when they start making false accusations to displace responsibility. And this is coming from Ram, not from my dealer. The dealer has been good and RamCares has been good, the let down is Ram engineering at this point.

 

[Tnsee894]

Other members posted this yesterday, but it's been buried in other threads. Since it affects so many trucks, I thought it deserved its own thread.

Thanks! Mine goes in Monday to be addressed.

 

[Torqued]

Thanks! Mine goes in Monday to be addressed.

My 2022 didn't have the clunk and my 2023 does