Official Driveline Clunk Service Repair

[04Ram2500Hemi]

Hello,

We do understand the concern and please know our team is continually monitoring and receiving feedback. If this is still occurring and you need any support alongside your dealer with this, please feel free to reach out via private message and we'd be happy to get you connected to one of our case managers.

Lex
Ram Cares

Lex with @RamCares I appreciate the response. My local dealer has been fantastic. We’ve already replaced the drive shaft once, but 6,000 ish miles it’s back. I want this to be very clear, this is not an issue with my local service department. What the driveline/driveshaft clunk is, is a known issue with the TRX. The fear I have is that 2024 is the last year for the TRX, so Ram has no real interest or motivation to fix the issue.

I plan on visiting my local dealership again when time allows, and I’m guessing we will either do the TSB with the Voodoo lube job, or maybe an updated rear drive shaft. Hell, we may even try both.

What I’d like to see is Ram fix this issue before the current TRX goes away and we are faced with more EV options we never wanted or asked for.

 

[RAMona]

I have enjoyed random cold air coming out of my vents even though the system says the HVAC is off.

@Goosed im pretty sure my Jeep Wrangler does this too.

 

[RAMona]

Lex with @RamCares I appreciate the response. My local dealer has been fantastic. We’ve already replaced the drive shaft once, but 6,000 ish miles it’s back. I want this to be very clear, this is not an issue with my local service department. What the driveline/driveshaft clunk is, is a known issue with the TRX. The fear I have is that 2024 is the last year for the TRX, so Ram has no real interest or motivation to fix the issue.

I plan on visiting my local dealership again when time allows, and I’m guessing we will either do the TSB with the Voodoo lube job, or maybe an updated rear drive shaft. Hell, we may even try both.

What I’d like to see is Ram fix this issue before the current TRX goes away and we are faced with more EV options we never wanted or asked for.

@04Ram2500Hemi Maybe i missed it but is there a TSB associated with this issue? Can someone attach it and provide the TSB# please?

 

[OnTheReel]

@04Ram2500Hemi Maybe i missed it but is there a TSB associated with this issue? Can someone attach it and provide the TSB# please?

Here ya go. Doesn’t include 2023s…yet…

 

[wac45]

Lex with @RamCares I appreciate the response. My local dealer has been fantastic. We’ve already replaced the drive shaft once, but 6,000 ish miles it’s back. I want this to be very clear, this is not an issue with my local service department. What the driveline/driveshaft clunk is, is a known issue with the TRX. The fear I have is that 2024 is the last year for the TRX, so Ram has no real interest or motivation to fix the issue.

I plan on visiting my local dealership again when time allows, and I’m guessing we will either do the TSB with the Voodoo lube job, or maybe an updated rear drive shaft. Hell, we may even try both.

What I’d like to see is Ram fix this issue before the current TRX goes away and we are faced with more EV options we never wanted or asked for.

Exactly!

 

[RamCares]

@04Ram2500Hemi Maybe i missed it but is there a TSB associated with this issue? Can someone attach it and provide the TSB# please?

Hi there,

We see your fellow forum members were able to provide you with a copy of this TSB. If you plan to visit the dealer and would like some additional support, please send us a private message with the date and location of your appointment.

Lex
Ram Cares

 

[xtremdude]

I have a 2021 I just bought and have been noticing the clunk which I didn't know was a thing until I saw this thread. The info is greatly appreciated, knowledge is understanding. I'll be getting it looked at.

 

[biocide]

Here ya go. Doesn’t include 2023s…yet…

Does this now apply to the MY built after 2.25.2022 as well? My truck was built 3 days after the cutoff date so the dealership refused to look at it.

 

[OnTheReel]

Does this now apply to the MY built after 2.25.2022 as well? My truck was built 3 days after the cutoff date so the dealership refused to look at it.

That was the most up to date TSB on Alldata. So as far as I know they haven’t updated it to add the rest of the affected trucks (which should include all 2022s and 2023s, IMO).

Nevertheless, the dealer absolutely should diagnose and troubleshoot the issue even if not under the TSB. Hell, the TSB even says if the bulletin doesn’t apply, “normal diagnosis is needed”. It certainly doesn’t say “turn the customer away without fixing because we are lazy and can only do what some piece of paper tells us…”

 

[biocide]

That was the most up to date TSB on Alldata. So as far as I know they haven’t updated it to add the rest of the affected trucks (which should include all 2022s and 2023s, IMO).

Nevertheless, the dealer absolutely should diagnose and troubleshoot the issue even if not under the TSB. Hell, the TSB even says if the bulletin doesn’t apply, “normal diagnosis is needed”. It certainly doesn’t say “turn the customer away without fixing because we are lazy and can only do what some piece of paper tells us…”

thanks, I agree. unfortunately there seems to be a lack of incintives to do their jobs and get enough ass time to look on their phones.

 

[RAMona]

I have a 2021 I just bought and have been noticing the clunk which I didn't know was a thing until I saw this thread. The info is greatly appreciated, knowledge is understanding. I'll be getting it looked at.

Here ya go. Doesn’t include 2023s…yet…

@OnTheReel Thsnk you so much. Filed for future reference hopefully never!

 

[RAMona]

Hi there,

We see your fellow forum members were able to provide you with a copy of this TSB. If you plan to visit the dealer and would like some additional support, please send us a private message with the date and location of your appointment.

Lex
Ram Cares

Thank you Lex @RamCares

 

[Alienhead]

Does this now apply to the MY built after 2.25.2022 as well? My truck was built 3 days after the cutoff date so the dealership refused to look at it.

It applies to ALL Ram TRX models. There is a manufacture date/vin range in the TSB, however after that statement there is an additional statement under diagnosis.
"DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RSU VIN list, perform the repair. If any vehicle not on the VIN list exhibits the symptom/condition, perform the repair."

 

[04Ram2500Hemi]

Hi there,

We see your fellow forum members were able to provide you with a copy of this TSB. If you plan to visit the dealer and would like some additional support, please send us a private message with the date and location of your appointment.

Lex
Ram Cares

Lex-

I‘ve already had the rear drive shaft replaced once. I’m aware of the TSB as well. My point from the start is that this is not a dealer service department problem. This is a manufacturer problem.

 

[RevRuss]

Lex-

I‘ve already had the rear drive shaft replaced once. I’m aware of the TSB as well. My point from the start is that this is not a dealer service department problem. This is a manufacturer problem.

Ditto. I had the TSB done and its exactly 0% better than before the work performed

 

[RaptorTillNow]

Lex-

My point from the start is that this is not a dealer service department problem. This is a manufacturer problem.

Nah... It's actually a sex problem... Just add a little bit of european lube and it'll straighten it right up...

 

[RAMona]

Here ya go. Doesn’t include 2023s…yet…

Thank you @OnTheReel

 

[Jb359]

I had my yoke greased, and it lasted 3k miles. I am now going in for the TSB fix once the parts arrive at the dealer. I doubt this will fix the issue - it's unbelievable that we are all going through the motions here with RAM, and there still hasn't been a definitive fix from Stellantis. @RamCares , what are you doing for the folks whose factory warranty expires before a real fix is delivered? I see a lot of deflecting in the responses on this thread - which is unfortunate but expected. @RamCares monitors this group and other social media threads and has more than enough feedback on this specific issue to do the right thing, so do it.

 

[FULLTHROTTLERICK]

Lex-

I‘ve already had the rear drive shaft replaced once. I’m aware of the TSB as well. My point from the start is that this is not a dealer service department problem. This is a manufacturer problem.

What's the PN for your replacement driveshaft?

 

[Jb359]

What's the PN for your replacement driveshaft?

Following!