Official Driveline Clunk Service Repair

[blesseuer]

replacing the leather on my dash as well that bubbled up; only took 3 months for parts to come in.

 

[Alienhead]

Time for class action?

Based on what injury? Our hurt feelings? This issue does not effect the operation or safety of the vehicle (unless you can prove otherwise). At best it is an annoyance. I don't like this any more than anyone else. But we need understand our situation before throwing around terms like lawsuits.

 

[Alienhead]

Soooo, not for nothing, I haven’t seen anywhere that this “after market” driveshaft company guarantees that you will no longer have the “clunk”, If there is in writing other than someone blathering on this forum, please educate me…Also, how will RAM look towards a modification of the drivetrain and the warranty not being voided? It IS a modification, period….I don’t think I would give RAM a “crack” to void my warranty whatsoever. Also, remember an after markets guarantee is only as good as they are still in business, just saying…

I don't think we would ever see a promise like that. Its not really how the industry works. Warranties are usually tied to failures due to failure of the parts themselves not failure cause by outside influence. If this issue is ultimately caused by suspension geometry (Not implying anything) then how could a driveline manufacture hope to live up to a promise they have no control over? I believe ultimately Ram needs to research and understand the issue to be able to provide a solution.

As far as warranty. That is a little tricky. Some dealers will look at any mod and deny any warranty work. Or worse note the vehicle file so all dealers see it. Some dealers don't care and will warranty any Stellantis part without regard to modification. Others will look at the failed part and if the failure is downstream or caused by the mod then they won't do that warranty work. My recomendation is get to know your dealer before having them work on your vehicle. Most will be happy to warranty your steering pump even if you have an after market driveline on it.

 

[RamCares]

Mine has been in twice. New driveline the first time. Fancy lube job the second time. To me it’s more about documentation than actual fix at this time.

Hi, Please send us a private message with your VIN, we will look into your concerns further. Sylvia Ram Cares

 

[RamCares]

Mine has been in twice. New driveline the first time. Fancy lube job the second time. To me it’s more about documentation than actual fix at this time.

Hi, Please send us a private message with your VIN, we will look into your concerns further. Sylvia Ram Cares

 

[RamCares]

I’ve got a 2023 with 5K and mine started clunking about 1K miles ago. I wasn’t sure what I was experiencing so I let it go until now but I get that clunk coming to a stop or taking off. I’ve got an appointment this Wednesday to look at it along with a squeaky brake pedal that been driving me nuts.

I can’t wait for the grease trick to work for 500 miles and then have to come back again. Debating on just getting that new after market drive shaft and being done with it. Like others, why is Stellantis dragging their feet for an official end all fix. @RamCares

Hi, We apologize for the inconvenience, please send us a private message with your VIN, we will look into it for you. Sylvia Ram Cares

 

[RamCares]

dropped my '21 with 6,000 miles off at dealer this morning for the clunk and a few other items. will see what i get as a response.

Hi, Please send us your VIN in private message, so that we can further assist you with your concerns. Sylvia Ram Cares

 

[Counterfeit]

replacing the leather on my dash as well that bubbled up; only took 3 months for parts to come in.

Curious to know the end result. My dash has "stretch marks" and creases. I want to have it replaced but worried about them breaking something and potentially causing separate issues.

 

[04Ram2500Hemi]

Hi, Please send us a private message with your VIN, we will look into your concerns further. Sylvia Ram Cares

Sylvia with @RamCares you have my VIN. I sent that a while back. Please go through your private messages.

 

[bigdaddyspank]

I don't think we would ever see a promise like that. Its not really how the industry works. Warranties are usually tied to failures due to failure of the parts themselves not failure cause by outside influence. If this issue is ultimately caused by suspension geometry (Not implying anything) then how could a driveline manufacture hope to live up to a promise they have no control over? I believe ultimately Ram needs to research and understand the issue to be able to provide a solution.

As far as warranty. That is a little tricky. Some dealers will look at any mod and deny any warranty work. Or worse note the vehicle file so all dealers see it. Some dealers don't care and will warranty any Stellantis part without regard to modification. Others will look at the failed part and if the failure is downstream or caused by the mod then they won't do that warranty work. My recommendation is gotten to know your dealer before having them work on your vehicle. Most will be happy to warranty your steering pump even if you have an aftermarket driveline on it.

A warranty is a bit different than a guarantee in this instance; Do you guarantee that the clunk issue will be resolved if I purchase this product? Do I get a refund if it does not?

That is different than a warranty of the driveshaft for not failing to function as intended....

The guarantee acts as a promise made by the manufacturer. A warranty, on the other hand, is a written assurance. The warranty only covers the product, whereas the guarantee covers the product, service, people, and consumer satisfaction.

 

[Alienhead]

A warranty is a bit different than a guarantee in this instance; Do you guarantee that the clunk issue will be resolved if I purchase this product? Do I get a refund if it does not?

That is different than a warranty of the driveshaft for not failing to function as intended....

The guarantee acts as a promise made by the manufacturer. A warranty, on the other hand, is a written assurance. The warranty only covers the product, whereas the guarantee covers the product, service, people, and consumer satisfaction.

You are correct kinda. My point it still the reality. Guarantee or warranty, the manufacture of the drive shaft cannot possibly be held to the either if the issue is generated by issues outside the driveline. It would be outrageous for me to go to the driveline builder and demand he replace my drive line free if the issue is generated by the geometry of the suspension. Think of it like this. If you have a warranty on your glass. And you have that glass tinted. Then that glass generates a valid manufacturing issue (say, de-lamination) that causes bubbles in the tint around the de-laminated area. Your not going to go after the tint shop to warranty the tint. Your glass will have a warranty but not the tint. You will have to pay for the tint even though tint shops have a warranty, which is a guarantee against bubbles. Here is another. I have a car for sale. You buy it. I guarantee it will make to end of the street. You get hit by another driver that disables the car before you get to the end of the street. There is no court in the world that would hold me to that guarantee.

My point is this. Try the driveline. if it works GREAT!. If it does not then take it to a third party shop to determine the reason for the failure. then you have ground to stand on.

 

[bigdaddyspank]

You are correct kinda. My point it still the reality. Guarantee or warranty, the manufacture of the drive shaft cannot possibly be held to the either if the issue is generated by issues outside the driveline. It would be outrageous for me to go to the driveline builder and demand he replace my drive line free if the issue is generated by the geometry of the suspension. Think of it like this. If you have a warranty on your glass. And you have that glass tinted. Then that glass generates a valid manufacturing issue (say, de-lamination) that causes bubbles in the tint around the de-laminated area. Your not going to go after the tint shop to warranty the tint. Your glass will have a warranty but not the tint. You will have to pay for the tint even though tint shops have a warranty, which is a guarantee against bubbles. Here is another. I have a car for sale. You buy it. I guarantee it will make to end of the street. You get hit by another driver that disables the car before you get to the end of the street. There is no court in the world that would hold me to that guarantee.

My point is this. Try the driveline. if it works GREAT!. If it does not then take it to a third party shop to determine the reason for the failure. then you have ground to stand on.

So I guess my point is that I’m not wasting cash on a maybe, should, coulda possibility. I’m good; however, no clunk as of yet anyways…

 

[Miller001]

Round 2 for me yesterday, Ram/star tech support had them lube rear pinion nut,mount plate on differential, had to laugh. At this point it's documented, done wasting my time.

 

[TangoDown]

Question: does the clunk happen in every drive mode?

 

[Miller001]

Question: does the clunk happen in every drive mode?

For me whenever taking off from a stop,mode doesn't matter.

 

[RevRuss]

Question: does the clunk happen in every drive mode?

yes

 

[abtrx]

Question: does the clunk happen in every drive mode?

Seems so, yes.

I also notice it when manually shifting from 3rd to 2nd, and especially from 2nd to 1st.

Had it in for the warranty grease kit about 1200km's ago and it was great...for above 100km's...then I noticed it again while stopping at a red light.

It's been getting progressively worse since, and while not as bad as before, it's pretty clear it's only a matter of time till it's as bad as it was before.

I have to say, using the paddle shifters without that damn clunk was a fun couple days. Ugh.

 

[wac45]

Having the new driveshaft installed has eliminated the clunk, for now. After living with the clunk for a number of months I had kind of gotten used to it and had just accepted it. Now that the clunk is gone I couldn't be happier. What a difference, much more enjoyable to drive, especially in the stop and go traffic. No reason that the truck shouldn't operate clunk free all the time. I really hope Ram gets this figured out with a permanent fix.

 

[Hemi4me2]

I have had it lube repair twice and then the driveshaft replaced a month ago with the latest new driveshaft, but the clunk is already returning.

 

[04Ram2500Hemi]

The question in the back of my mind is how long do I keep the truck after the extended warranty is out? I’ve got a 7yr/75k warranty, which gives me until August-ish of 2028 (probably a little shy of that because the yearly miles). If the clunk is the only issue I’ll gladly go aftermarket and keep the TRX. I guess time will tell.