New screen with update?

[DallasTRX]

So here are some more updates. The infotainment has been basically unusable all weekend. Randomly all day Friday, Carplay started up instantly and worked without a single issue. Yesterday, we went to go grab lunch, started the truck and Carplay came right up and started playing my music. There was a skip/pause about 20-30 seconds in and then when I tried to use google maps, the entire interface was EXTREMELY laggy. If I pushed the Google maps button icon, nothing happened for 10-15 seconds, then the display would switch to the Google maps interface. I tried to start directions from my phone and then the display said "No device connected" at the top left side above the Carplay interface. Shortly after that my carplay stopped working. So my 30 minute drive was spent doing the following. First, I deleted my phone in the device manager on the uconnect. Then I went in my BT settings on my phone and deleted uconnect. I paired my phone again and it connected, but only Bluetooth audio would work. I did a soft restart/reset by holding down the power button. The screen rebooted, and gave me the RAM logo and then "Loading" but no "accept" button. Then the display turned off. I turned it on, and had the black screen with two boxes and the edit button. Nothing worked again, so I restarted it again holding down the power button. Same deal as before where the Ram screen comes up then the Loading but no accept button and the screen turns off. I turned it back on and my Carplay started working again, but climate, clock, and all the buttons at the bottom did not display. I just had the dancing carplay screen. My volume control did not work at all. I turned the volume up and down and nothing. Then the audio turned WAY up in a very delayed fashion. Volume down and mute wouldn't work. So I had to press the power button to cut the audio. I turned it back on and the same thing. No volume. I rebooted it again and this time after a few minutes of the same RAM screen with Loading and then no accept button, but my carplay started working but only audio. The center display was the black screen with two empty boxes and the edit button. I had audio though and could skip tracks. I also had directions in my gauge cluster, but no carplay on the main display. Pics below.

After spending 2 hours at lunch. We came out and I remote started the truck, got in and everything fired up and worked perfectly for the drive home.

Today:
Get in the truck and carplay works for about 20 seconds and then I have the audio cut out like yesterday and days before. "No device connected" is displayed at the top of the screen. I go into device manager and it brings up my phone. I click the Music icon between the phone and carplay icon and then go to Media and clicked BT and my music started to play. I then went back to Device manager and clicked on the Carplay icon and carplay started working again.

Same story as above after I left my destination this morning. Had to go to Bluetooth audio to get music to work, then Carplay would work.

30 Minutes ago I get in the truck to drop my son at a friend's house. Start it up, Carplay fires up and the audio cuts out after a few seconds. Click over to Device manager and then select Music for BT audio and my music works. I keep pressing the carplay button but get a message saying "unable to connect to device blah blah blah". Same story as above leaving the friend's house. I just got home now and in the driveway did a factory reset. Gave the truck a few minutes while running and it looked like it reset everything. I had the option to setup/name my profile but when I tried to type the keyboard wouldn't display what I was typing. I exited out of there and to the main screen which did the bouncing around. After everything became responsive again I still had no temperature read out or heated/cooled seat icons. No clock, no buttons at the bottom for HVAC, Settings, Carplay etc. I gave it a few more minutes, then put it in revers to back into the garage. I noticed it must have kept my settings and not fully reset because it automatically set the parking brake and the hill hold option was turned off like I had changed it years ago. No backup cameras worked either backing it in the garage. I turned it off and came in here to type this up.

Again, this is infuriating and I plan to waste most of my day tomorrow calling and email everyone in a higher position I can at Stellantis/FCA whatever the fuck.

I'm also shopping a replacement vehicle. I know they won't care, but I can't deal with an unusable infotainment system.

@RamCares log this for your ticket or whatever it is you do when reporting to "Developers".

Oh good I’m not the only one. This is fcked beyond comprehension. Trash product. Honestly will probably trade it in as I’m on a 1000 mile trip and this is an unreliable pos.

 

[RaptorTillNow]

I haven't looked for that information yet. My truck was working after the reset so I'm crossing my fingers and hoping it continues to work this way. When it stops, because it will, I'll start digging. Or perhaps if I get bored at work Thursday I might do that just so I have them on hand.

What truck are shopping as a replacement? I have some ideas on a replacement for mine, but it won't be a truck as I really have no need for one and only wanted this for the hellcat motor and aesthetics. I'm considering a CT5-V Blackwing or maybe an M3 at this point. I'm not really sure yet.

I haven't looked for that information yet. My truck was working after the reset so I'm crossing my fingers and hoping it continues to work this way. When it stops, because it will, I'll start digging. Or perhaps if I get bored at work Thursday I might do that just so I have them on hand.

What truck are shopping as a replacement? I have some ideas on a replacement for mine, but it won't be a truck as I really have no need for one and only wanted this for the hellcat motor and aesthetics. I'm considering a CT5-V Blackwing or maybe an M3 at this point. I'm not really sure yet.

Well if you get the information please post it cuz I bet everyone here would start emailing and taking action. And if you're the guy that starts that, kudos to you!

Regarding replacement truck, it'll certainly be a RaptorR, if I move from the TRX... I don't want to, but I want this freaking thing fixed.

I seem to be in the minority, in that, after all the updates I am still without my TRX graphics. And my propulsions at 480 horsepower! I don't even know what that came from even the rhl has 520, where the heck did 480 come from?? It's just a big freaking mess...ARE YIU LISTENING @RamCares?

 

[Car-Guy]

My gauges are freezing up AGAIN and the graphics are still messed up.... It occurred to me, that my truck (and I'm sure many of yours are too) are way past the RAM Basic and Drive Train warranty period. Why is RAM even FU%^ING with my truck? It's no longer any of their business/responsibility. Seems to me they may have a real legal issue here if someone wants to push it. Did I sign over my rights somehow for them to have access to my truck, without my permission, especially after the warranty periods have expired? They probably have this covered in the fine print somewhere.

I mean if someone broke into my truck and cut up the seats, etc, I'd file a police report and file a claim with my insurance company!

 

[DallasTRX]

We should get a nation news crew on this. Probably the only way they will care. Not one dealer in DFW even is aware there is a software fucktaster.

 

[DallasTRX]

@RamCares do your job and get management involved, this is well past the bs placating messages. We bought a premium product and demand answers.

 

[DallasTRX]

@RamCares how is this effecting our drive train? We need answers.

 

[2026TRX]

"Tonight on Unsolved Mysteries"

 

[DallasTRX]

@RamCares do you care?

 

[rao26]

Well if you get the information please post it cuz I bet everyone here would start emailing and taking action. And if you're the guy that starts that, kudos to you!

Regarding replacement truck, it'll certainly be a RaptorR, if I move from the TRX... I don't want to, but I want this freaking thing fixed.

I seem to be in the minority, in that, after all the updates I am still without my TRX graphics. And my propulsions at 480 horsepower! I don't even know what that came from even the rhl has 520, where the heck did 480 come from?? It's just a big freaking mess...ARE YIU LISTENING @RamCares?

There were some contact emails posted but the moms deleted them. Who cares if someone knows your email. My main email is [email protected]

Regarding the R, after this debacle there’s no question in my mind it’s superior. Infotainment works perfect in there. It was such a close race before but this has swayed me. You won’t be disappointed.

 

[RamCares]

Hi everyone, thank you, we've forwarded the complaints and continued issues you all are having. As mentioned previously, the inaccurate horsepower number is set to be resolved in the next round of AOTA. There are not currently any FOTA or AOTA updates running at this time, and we are aware some trucks still have not received the corrected graphics, which is being further investigated. We expect updates to begin running again soon and will post when we know the HP fix is set to launch to all of you.

As a quick reminder, we’re just the social media team. Our role is to gather your feedback, questions, and concerns and forward them to our internal departments for review and resolution. We don’t make or manage the actual updates or decisions ourselves, but we do make sure your voices are heard by the right people. We truly appreciate everyone who continues to show patience, kindness, and understanding as we pass your messages along and share updates as soon as we receive them. Your grace makes a huge difference! Thank you for letting us do our part and keeping communication open and respectful.

Diamond
Ram Cares

 

[HellYeah]

Hi everyone, thank you, we've forwarded the complaints and continued issues you all are having. As mentioned previously, the inaccurate horsepower number is set to be resolved in the next round of AOTA. There are not currently any FOTA or AOTA updates running at this time, and we are aware some trucks still have not received the corrected graphics, which is being further investigated. We expect updates to begin running again soon and will post when we know the HP fix is set to launch to all of you.

As a quick reminder, we’re just the social media team. Our role is to gather your feedback, questions, and concerns and forward them to our internal departments for review and resolution. We don’t make or manage the actual updates or decisions ourselves, but we do make sure your voices are heard by the right people. We truly appreciate everyone who continues to show patience, kindness, and understanding as we pass your messages along and share updates as soon as we receive them. Your grace makes a huge difference! Thank you for letting us do our part and keeping communication open and respectful.

Diamond
Ram Cares

Thanks for the update.
The last couple of updates have messed up our ability to edit our drive modes and for the 2024 models the ability to use the forward instrument cluster’s navigation. The messed up functionality is a big deal that needs to be addressed.
I think it’s time this 2 year fiasco would be addressed professionally and openly by someone from the management, that the issue would be known at the dealerships and that it would be dealt with officially.
Please transfer it up the chain and let us know when that happens because frankly, for many of us, the way it has been dealt with makes us steer away from anything RAM, Stellantis etc..
Thanks agin.

 

[WraithTRX]

The instrument cluster navigation issue is a problem on 2023 models as well.

 

[Rawwr]

Hi everyone, thank you, we've forwarded the complaints and continued issues you all are having. As mentioned previously, the inaccurate horsepower number is set to be resolved in the next round of AOTA. There are not currently any FOTA or AOTA updates running at this time, and we are aware some trucks still have not received the corrected graphics, which is being further investigated. We expect updates to begin running again soon and will post when we know the HP fix is set to launch to all of you.

As a quick reminder, we’re just the social media team. Our role is to gather your feedback, questions, and concerns and forward them to our internal departments for review and resolution. We don’t make or manage the actual updates or decisions ourselves, but we do make sure your voices are heard by the right people. We truly appreciate everyone who continues to show patience, kindness, and understanding as we pass your messages along and share updates as soon as we receive them. Your grace makes a huge difference! Thank you for letting us do our part and keeping communication open and respectful.

Diamond
Ram Cares

Could you check with the internal department to see if they have a list of confirmed Uconnect issues currently being addressed that you can share with us? There seem to be so many different problems, and no two members are experiencing the same sets of symptoms. For instance, my display graphics have been stable for the past few key cycles, but Android Auto still intermittently stutters and disconnects. Having a summary of known issues would really help us understand what’s being worked on and what might still be under review.

 

[rao26]

Hi everyone, thank you, we've forwarded the complaints and continued issues you all are having. As mentioned previously, the inaccurate horsepower number is set to be resolved in the next round of AOTA. There are not currently any FOTA or AOTA updates running at this time, and we are aware some trucks still have not received the corrected graphics, which is being further investigated. We expect updates to begin running again soon and will post when we know the HP fix is set to launch to all of you.

As a quick reminder, we’re just the social media team. Our role is to gather your feedback, questions, and concerns and forward them to our internal departments for review and resolution. We don’t make or manage the actual updates or decisions ourselves, but we do make sure your voices are heard by the right people. We truly appreciate everyone who continues to show patience, kindness, and understanding as we pass your messages along and share updates as soon as we receive them. Your grace makes a huge difference! Thank you for letting us do our part and keeping communication open and respectful.

Diamond
Ram Cares

Please let those farther up the food chain know that instead of getting my wife a RHO (it’s a fine truck for ladies), we went with a Raptor (also a fine truck for ladies), due to this infotainment issue or whatever it is.

 

[JJ'sTRX]

Hi everyone, thank you, we've forwarded the complaints and continued issues you all are having. As mentioned previously, the inaccurate horsepower number is set to be resolved in the next round of AOTA. There are not currently any FOTA or AOTA updates running at this time, and we are aware some trucks still have not received the corrected graphics, which is being further investigated. We expect updates to begin running again soon and will post when we know the HP fix is set to launch to all of you.

As a quick reminder, we’re just the social media team. Our role is to gather your feedback, questions, and concerns and forward them to our internal departments for review and resolution. We don’t make or manage the actual updates or decisions ourselves, but we do make sure your voices are heard by the right people. We truly appreciate everyone who continues to show patience, kindness, and understanding as we pass your messages along and share updates as soon as we receive them. Your grace makes a huge difference! Thank you for letting us do our part and keeping communication open and respectful.

Diamond
Ram Cares

At this point, I'd deal with the incorrect graphics. Having Uconnect reset on its own every 3rd, 4th or 5th time I start the truck is unacceptable. Especially since my rear camera freezes or does not engage at all. I'll just let the NHTSA manage this for me.

 

[rao26]

At this point, I'd deal with the incorrect graphics. Having Uconnect reset on its own every 3rd, 4th or 5th time I start the truck is unacceptable. Especially since my rear camera freezes or does not engage at all. I'll just let the NHTSA manage this for me.

I’ve wondered about that. I’ve had the backup screen not working right but I don’t know how I’d reproduce the problem for anyone since it’s pretty random.

 

[JJ'sTRX]

I’ve wondered about that. I’ve had the backup screen not working right but I don’t know how I’d reproduce the problem for anyone since it’s pretty random.

I've recorded it since it's pretty consistent for when it reboots.