DEAL $9000 off MSRP is back @ Granger Motors

[Saleen556]

Thank you Zach for the detailed explanation.

 

[yuriy736]

** Update **

Good morning everyone! We're still recovering from the last couple of days.

View attachment 40623

To start, I want to say that the concerns that have been brought up are absolutely valid. As the selling dealership, it is our responsibility to deliver you a new truck in great condition within a reasonable timeframe of the truck being delivered to us. We are trying to do this while maintaining a very thin margin of error, not only with staffing, but in the sales price of the vehicle. So I'm going to detail the challenges we are facing and what we are doing to combat those. We understand you are purchasing a $90,000+ truck and absolutely should receive a vehicle in excellent condition.

1. How long should an order take? We have seen an average of 5-6 months from order to delivery. That being said, we currently have a vehicle in-transit to us that was ordered in July of 2021 as well as an order that was placed in February that is in-transit to us. Outside of avoiding Level 2 equipment group and ordering a level 1 or no equipment group, I have studied, visited with my Ram rep, he's spoken to supply chain, and I haven't received an answer that has made sense to me. We certainly can't set an expectation on a delivery timeframe, just give you general guidelines of what we've witnessed.

2. Can you contact the carrier to expedite my shipment? Short answer, No. We are not going to do it. We have 2-3 different carriers that are responsible for shipping the vehicle from Kansas city to us. This shipping yard currently has around 125 vehicles that are waiting to be shipped. We cannot dictate their work flow. I know there have been instances where this works, but I know from personal experience that this doesn't work as common practice. Ultimately, they aren't going to listen to our plea for dispatching when they have to manage their work flow. I also don't have the staffing to follow up and try to dictate logistics.

3. What is going on with the damage? Traditionally if we receive 100 trucks in on transport, approximately 4-5 of them will have a small blemsih, scratch or other transportation related issue. On our TRXs being delivered to us, the majority of trucks have had some type of blemish, swirl, scratch etc. I don't know why this has happened and I have communicated this to our regional representatives and they have in-turn communicated to to supply chain. With a big corporation, if change is made, it won't be immediate. We are going to change our process because of this.

Old WorkFlow:
1.Transport drop off
2. Inspect for transport damage
3. Pre-Delivery Mechanical Inspection
4. Arrange Financing/pickup
5. Detail and final inspection day before delivery
6. Customer Pickup

This process worked well for us with very rare exceptions. Now the TRXs are coming in covered with 30-45 days of dust/dirt making it hard to see the smaller scratches/swirls on initial drop off inspection (We are not allowed to wash the vehicle on transportation drop off per the Dealer Policy Handbook, only a touchless wash is allowed). We then catch these items on the final detail/inspection of the vehicle and the customer has booked their flight and we address the issue and make the customer whole at time or after delivery.

New WorkFlow
1.Transport drop off
2. Inspect for transport damage
3. Pre-Delivery Mechanical Inspection
4. Detail Vehicle and Re-inspect
5. Outside Vendor polish and buff and re-inspect exterior of vehicle
6. Arrange Financing/pickup
7. Detail and final inspection day before delivery
8. Customer Pickup

This new workflow will take longer, The outside vendor is here 2x a week and does a great job with buffing, polishing of vehicles. We started having him run through our TRXs last week and he addressed imperfections on approximately 10 trucks. This process does take longer so we'll do our best to balance your expectations after waiting 6-8 months in some cases and wanting the truck ASAP as well as delivering a truck in excellent condition at the time of pickup.

4. Why aren't trucks being delivered faster? The biggest bottleneck that we have is only 3 trucks can fit on a transport at a time because of the size of the truck. A transport can carry up to 8 vehicles, but with the limitation of 3 a lot of times we will see 1-2 transports/day with a load of 3 TRXs on them. We have 83 TRXs currently in-transit to us it takes a while to clear those out 3 at a time.


In conclusion, please keep in mind. We joined this forum to be an asset to the community. We certainly aren't perfect and are working on making it a great experience for everyone. I believe the majority of our customers leave here happy with a great deal on a truck and a quick and easy delivery experience. With the combination of increased volume as well as the dramatic increase of minor damage on these vehicles, we have re-worked our process to make sure we deliver an excellent vehicle. If something wasn't caught previuosly, we without hesitation have taken care of the issue to make it right. There are only a handful of dealers on here and I think they all want to provide an excellent experience to the end consumer. We will do our best to continue that, but certainly there have been more challenges than we originally anticipated.

Zach

Thank you for the update!

 

[K-Dubb]

Ok, this is the PPF granger uses as part of this plan C package. I don’t know anything about it.

S&C Automotive

Vehicle appearance protection will transform and protect the shine and luster of your vehicle. Choose from Ceramic Pro, Auto Armor exterior and interior protection.

scautomotive.com

 

[NFARVW]

** Update **

Good morning everyone! We're still recovering from the last couple of days.

View attachment 40623

To start, I want to say that the concerns that have been brought up are absolutely valid. As the selling dealership, it is our responsibility to deliver you a new truck in great condition within a reasonable timeframe of the truck being delivered to us. We are trying to do this while maintaining a very thin margin of error, not only with staffing, but in the sales price of the vehicle. So I'm going to detail the challenges we are facing and what we are doing to combat those. We understand you are purchasing a $90,000+ truck and absolutely should receive a vehicle in excellent condition.

1. How long should an order take? We have seen an average of 5-6 months from order to delivery. That being said, we currently have a vehicle in-transit to us that was ordered in July of 2021 as well as an order that was placed in February that is in-transit to us. Outside of avoiding Level 2 equipment group and ordering a level 1 or no equipment group, I have studied, visited with my Ram rep, he's spoken to supply chain, and I haven't received an answer that has made sense to me. We certainly can't set an expectation on a delivery timeframe, just give you general guidelines of what we've witnessed.

2. Can you contact the carrier to expedite my shipment? Short answer, No. We are not going to do it. We have 2-3 different carriers that are responsible for shipping the vehicle from Kansas city to us. This shipping yard currently has around 125 vehicles that are waiting to be shipped. We cannot dictate their work flow. I know there have been instances where this works, but I know from personal experience that this doesn't work as common practice. Ultimately, they aren't going to listen to our plea for dispatching when they have to manage their work flow. I also don't have the staffing to follow up and try to dictate logistics.

3. What is going on with the damage? Traditionally if we receive 100 trucks in on transport, approximately 4-5 of them will have a small blemsih, scratch or other transportation related issue. On our TRXs being delivered to us, the majority of trucks have had some type of blemish, swirl, scratch etc. I don't know why this has happened and I have communicated this to our regional representatives and they have in-turn communicated to to supply chain. With a big corporation, if change is made, it won't be immediate. We are going to change our process because of this.

Old WorkFlow:
1.Transport drop off
2. Inspect for transport damage
3. Pre-Delivery Mechanical Inspection
4. Arrange Financing/pickup
5. Detail and final inspection day before delivery
6. Customer Pickup

This process worked well for us with very rare exceptions. Now the TRXs are coming in covered with 30-45 days of dust/dirt making it hard to see the smaller scratches/swirls on initial drop off inspection (We are not allowed to wash the vehicle on transportation drop off per the Dealer Policy Handbook, only a touchless wash is allowed). We then catch these items on the final detail/inspection of the vehicle and the customer has booked their flight and we address the issue and make the customer whole at time or after delivery.

New WorkFlow
1.Transport drop off
2. Inspect for transport damage
3. Pre-Delivery Mechanical Inspection
4. Detail Vehicle and Re-inspect
5. Outside Vendor polish and buff and re-inspect exterior of vehicle
6. Arrange Financing/pickup
7. Detail and final inspection day before delivery
8. Customer Pickup

This new workflow will take longer, The outside vendor is here 2x a week and does a great job with buffing, polishing of vehicles. We started having him run through our TRXs last week and he addressed imperfections on approximately 10 trucks. This process does take longer so we'll do our best to balance your expectations after waiting 6-8 months in some cases and wanting the truck ASAP as well as delivering a truck in excellent condition at the time of pickup.

4. Why aren't trucks being delivered faster? The biggest bottleneck that we have is only 3 trucks can fit on a transport at a time because of the size of the truck. A transport can carry up to 8 vehicles, but with the limitation of 3 a lot of times we will see 1-2 transports/day with a load of 3 TRXs on them. We have 83 TRXs currently in-transit to us it takes a while to clear those out 3 at a time.


In conclusion, please keep in mind. We joined this forum to be an asset to the community. We certainly aren't perfect and are working on making it a great experience for everyone. I believe the majority of our customers leave here happy with a great deal on a truck and a quick and easy delivery experience. With the combination of increased volume as well as the dramatic increase of minor damage on these vehicles, we have re-worked our process to make sure we deliver an excellent vehicle. If something wasn't caught previuosly, we without hesitation have taken care of the issue to make it right. There are only a handful of dealers on here and I think they all want to provide an excellent experience to the end consumer. We will do our best to continue that, but certainly there have been more challenges than we originally anticipated.

Zach

I very much appreciate the detailed explanation and work flow changes. It shows you care about the shortfalls. I know I slipped through the cracks with no detail, scratches on my tail lights and paint, dirt, sand everywhere and nail in the tire. I'd assume that's not all the trucks and moving forward it hopefully won't happened again. As of now I have two unanswered emails sent to your dealership about my issues. This is after I gave you 10's across the board and an outstanding comment description for feedback to RAM. Are you willing to make it right if my guy paint corrects the lights and paint and charges me a fee...are you willing to reimburse that oversight? That would go a very long way with me. I'm not looking to pull one over on you. If the labor is $300-$500 for those areas then that is all you'll be invoiced for. I've made mistakes in my firearm business and I've eaten WAY more than that to make things right and not only do I sleep better, I make customers for life, which is what I want to be here. Let me know @Zach@Granger - Adam

 

[Zach@Granger]

I very much appreciate the detailed explanation and work flow changes. It shows you care about the shortfalls. I know I slipped through the cracks with no detail, scratches on my tail lights and paint, dirt, sand everywhere and nail in the tire. I'd assume that's not all the trucks and moving forward it hopefully won't happened again. As of now I have two unanswered emails sent to your dealership about my issues. This is after I gave you 10's across the board and an outstanding comment description for feedback to RAM. Are you willing to make it right if my guy paint corrects the lights and paint and charges me a fee...are you willing to reimburse that oversight? That would go a very long way with me. I'm not looking to pull one over on you. If the labor is $300-$500 for those areas then that is all you'll be invoiced for. I've made mistakes in my firearm business and I've eaten WAY more than that to make things right and not only do I sleep better, I make customers for life, which is what I want to be here. Let me know @Zach@Granger - Adam

Yes, please PM me and we can make arrangements.

 

[Claasicdrive]

3. What is going on with the damage? Traditionally if we receive 100 trucks in on transport, approximately 4-5 of them will have a small blemsih, scratch or other transportation related issue. On our TRXs being delivered to us, the majority of trucks have had some type of blemish, swirl, scratch etc.

Can you pinpoint the damaged trucks to a certain delivery company? Maybe it's a certain driver or drivers or the trucks they use to deliver the TRX

 

[grapple22]

Can you pinpoint the damaged trucks to a certain delivery company? Maybe it's a certain driver or drivers or the trucks they use to deliver the TRX

The one I saw was terrible (recent in person pick up). I can not figure out how many scratches got on it, especially in certain areas. The guy told me not to post pics yet as he is trying to get this worked out.

My 7.7 order is finally at the dealership, I was not informed rather I had to reach out to tell them my truck is on their lot. I hope I (along w/ the rest of us) have better luck. Waiting since July, not being informed my truck arrived and now wondering if it will arrive with scratches has not made this an ideal experience.

 

[Claasicdrive]

The one I saw was terrible (recent in person pick up). I can not figure out how many scratches got on it, especially in certain areas. The guy told me not to post pics yet as he is trying to get this worked out.

My 7.7 order is finally at the dealership, I was not informed rather I had to reach out to tell them my truck is on their lot. I hope I (along w/ the rest of us) have better luck. Waiting since July, not being informed my truck arrived and now wondering if it will arrive with scratches has not made this an ideal experience.

I'm active on FB and here. I havent seen one complain of trucks getting delivered damaged besides Granger. If everyone wouldve had the same issue you'd see Chapman with similar TRX orders to have some complains. That's why I believe is not train delivery but rather from yard to Granger delivery that is messing up trucks. Miles has no complains either. Heck not even Koons that has similar orders has no complains regarding damaged trucks
Chapman is as busy as Granger and they dont have time to check the truck with a fine comb either. Havent seen one Chapman buyer saying " my truck was scratched". If they wouldve had same damaged TRX ratio as Granger, we would've seen as many complains.

 

[00gmsonoma]

Zach@granger do i need to just email to see if my truck is on the lot? NN193515

 

[JTR]

I had to spend 4 hrs buffing my truck out but I chose to take the truck without any cleaning. Sitting outside in the elements for 2 months, on top of transport company personnel that are probably rubbing up against the truck to move the truck around and get them on and off the tight spacing of end loader probably is the reason why they are coming in looking like crap.

 

[Bismarck]

We would give you the option to reorder a 2023 or a return of your deposit if we can't get a 2022. @UBo32

Thanks, order placed.

 

[Zach@Granger]

Can you pinpoint the damaged trucks to a certain delivery company? Maybe it's a certain driver or drivers or the trucks they use to deliver the TRX

I can't. Its been on all of the transports, which leads me to believe it happens before being picked up.

 

[Zach@Granger]

Zach@granger do i need to just email to see if my truck is on the lot? NN193515

I just checked our system and it hasn't been receipted yet.

 

[Claasicdrive]

I just checked our system and it hasn't been receipted yet.

Could you ask Tom from Chapman , you 2 talk, if he gets as many damaged TRX? If not and this is not the norm you can escalate it to your regional rep. It might be the truckers that deliver to you dont know how to haul this oversized truck..

 

[ChewyKop]

Are you able to give me any updates on my order?
VIN number is NN318370
Kurt

 

[CW1997]

Are all the TRXs on the lot orders that no one has been told that delivered? I'm confused as to how we've been given ship dates or told its "in transit" constantly, when there's so many sold orders on the lot waiting to be picked up. Some of us have been waiting since last year and it's kinda crazy how we just get the run around everytime. If there's an imperfection to the truck, the least you can do is let the owner know. Not delay letting them know their order has delivered just to spare the time to quickly fix it.

 

[CUOFFRD]

My VIN: NN193514, was not on the 4/22 status update so it could be one of the ones on the lot. I’ve not heard from them though.

 

[WTR WLKR]

Are all the TRXs on the lot orders that no one has been told that delivered? I'm confused as to how we've been given ship dates or told its "in transit" constantly, when there's so many sold orders on the lot waiting to be picked up. Some of us have been waiting since last year and it's kinda crazy how we just get the run around everytime. If there's an imperfection to the truck, the least you can do is let the owner know. Not delay letting them know their order has delivered just to spare the time to quickly fix it.

That white one could be mine.

 

[WTR WLKR]

@Zach@Granger : I'm hoping mine that is sitting on your lot is going to get this new workflow process before I fly in from Texas. Am I correct in assuming this?

I'm currently discussing finance details with Catelyn. Does this new process add any time needed before pick up?

 

[WTR WLKR]

The guy told me not to post pics yet as he is trying to get this worked out.

Dealership guy or customer?