DEAL $9000 off MSRP is back @ Granger Motors

[Saleen556]

I'm dealing with the same thing. Now the system is down for real so they can use it as a valid excuse but they refused to give it even when the system was up and the info available. All the time they said " trucks are randomly delivered" when in reality all they had to do was to call the trucking co and request certain VIN's to be picked up. If buyers did it successfully, the dealer couldve done it as well. The truckers dont care what they pick up but if they are not explicitly told , they just pick up the easiest to get to , the latest arrived on the lot. So if you are skipped a couple of times , you are pushed so far back they wont pick you up anymore. That's why Zach's KZT has such a big gap in days on the lot ..few up to march 25th and a bunch after. The ones before march 25th are SOL

That makes sense. My last update has been KZM since March. I’m the only one on his list at that status. My ETA has only changed a couple times though. Currently the latest ETA is 4-25. I’m still hoping it arrives next week as I just sold my Raptor for a good deal.

 

[Claasicdrive]

That makes sense. My last update has been KZM since March. I’m the only one on his list at that status. My ETA has only changed a couple times though. Currently the latest ETA is 4-25. I’m still hoping it arrives next week as I just sold my Raptor for a good deal.

I know Zach is trying to stay ahead of other dealers not only with pricing, but marketing strategies and being very transparent. Not sure why he is not seeing that having control over deliveries is something beneficial for his business. It's clear that delivery companies are willing to listen and ship VIN's per request. He should take initiative and take over the process. Stop providing any update that shows who the delivery company is so buyers wont step on your toes and take charge of what you get delivered. It helps with irate customers that are on the 7th dealer ETA and provides something that other dealers haven't thought about. It should be first in, first out and dealer can control it.
He should at least try it and see how it goes. This would be a temporary process and if successful use it from time to time when cars are staying at the rail for more than an acceptable time.

 

[Kevin]

I know Zach is trying to stay ahead of other dealers not only with pricing, but marketing strategies and being very transparent. Not sure why he is not seeing that having control over deliveries is something beneficial for his business. It's clear that delivery companies are willing to listen and ship VIN's per request. He should take initiative and take over the process. Stop providing any update that shows who the delivery company is so buyers wont step on your toes and take charge of what you get delivered. It helps with irate customers that are on the 7th dealer ETA and provides something that other dealers haven't thought about. It should be first in, first out and dealer can control it.
He should at least try it and see how it goes. This would be a temporary process and if successful use it from time to time when cars are staying at the rail for more than an acceptable time.

If all this is possible, I agree with one exception. I believe they should prioritize deliveries based on when orders were placed. Orders placed in September should get priority over orders placed in February. Everyone believes Ram should build trucks in sequence. While Zack can't control when the trucks are built, he would be able to influence in what order they are delivered. I ordered in October and have no problem letting an order made before mine go first. I would however like to receive my truck before a January order. All this is irrelevant for me since I'm only in KZP status.

 

[Claasicdrive]

Cross posting from another thread
"Not sure if other dealers are picking up. It is open to many in the GLBC. They would be fools not to."

No trucks shipping

They will not allow that. A dealer has to pick it up. Certain procedures we have to follow. You come on here pretending to have all the answers but then provide vague feedback. With all the logistical infrastructure and technology why can't Ram tell us what is going on with builds or...

www.ram-trx.com

It can clearly be done .

 

[Half Black Viking]

If all this is possible, I agree with one exception. I believe they should prioritize deliveries based on when orders were placed. Orders placed in September should get priority over orders placed in February. Everyone believes Ram should build trucks in sequence. While Zack can't control when the trucks are built, he would be able to influence in what order they are delivered. I ordered in October and have no problem letting an order made before mine go first. I would however like to receive my truck before a January order. All this is irrelevant for me since I'm only in KZP status.

It’s really not that easy. There is a rhyme and reason to why the process is the way it is. Logistics at this scale is extremely complex. Our TRX orders are only a small amount of the total vehicles shipping to Kansas City across all major make/models. Then you factor in that Granger is one of thousands of dealerships in the region; and the manufacturer owns the process from procuring raw materials and kitted components, through final delivery to the ordering dealer.

From the top down the goal is keep the destination charge as low and predictable as possible. Contracts are let to favor the manufacturer so no unessecsey costs are incurred. Between the plant and the dealer your vehicle is in the hands of a third party logistics provider (3PL). Their goal is to maximize space utilization on each rail car and/or trailer. For a yard like Voltz…they want to clear a vehicle from the yard asap to make room for another. Each vehicle that sits stagnant is lost revenue. Often they are penalized by the manufacturer if a vehicles sits longer than the contracted service level agreement. They typically do first in first out, however that is not always the case. You have constraints with the number and weight of vehicles for each load. You have vehicles that breakdown in the yard and require maintenance to service them. You have competing contracts and expedited shipments that may bump your delivery accordingly. You have vehicles that are not loaded onto rail cars by dealer and require planning and staging at the destination railhead. To top it all off you also have to deal with unions and the human labor factor required to sustain the supply chain. The union will ensure the workforce works at a pace and service level commenurate with their contract. No more no less.

If the manufacturer tried to manage the process to the extent you recommend it would be very inefficient and costly. This would result in yet another bottleneck in an already difficult supply chain process.

With all that being said…mistakes are made and often those are the situations we hear about on this forum. If you took delivery in 2021 your vehicle was just 1 of 1,777,394 vehicles sold just in the US (TRX sales account for less than 2% of total Stellantis sales). None of which the selling dealer had any real control over between submitting the order and receiving the keys in hand at the lot.

My advice to Granger would be to stop publishing the status sheets. It creates more anxiety for some customers and leads to decreased trust in the process when those reports contradict Ram Chat or the ETA provided during order origination. Then again…I ordered through Granger due to the transparency

*this was a very high level overview of the process. There are many other inputs that feed the entire process that are not well suited for “short form.”

 

[Kevin]

It’s really not that easy. There is a rhyme and reason to why the process is the way it is. Logistics at this scale is extremely complex. Our TRX orders are only a small amount of the total vehicles shipping to Kansas City across all major make/models. Then you factor in that Granger is one of thousands of dealerships in the region; and the manufacturer owns the process from procuring raw materials and kitted components, through final delivery to the ordering dealer.

From the top down the goal is keep the destination charge as low and predictable as possible. Contracts are let to favor the manufacturer so no unessecsey costs are incurred. Between the plant and the dealer your vehicle is in the hands of a third party logistics provider (3PL). Their goal is to maximize space utilization on each rail car and/or trailer. For a yard like Voltz…they want to clear a vehicle from the yard asap to make room for another. Each vehicle that sits stagnant is lost revenue. Often they are penalized by the manufacturer if a vehicles sits longer than the contracted service level agreement. They typically do first in first out, however that is not always the case. You have constraints with the number and weight of vehicles for each load. You have vehicles that breakdown in the yard and require maintenance to service them. You have competing contracts and expedited shipments that may bump your delivery accordingly. You have vehicles that are not loaded onto rail cars by dealer and require planning and staging at the destination railhead. To top it all off you also have to deal with unions and the human labor factor required to sustain the supply chain. The union will ensure the workforce works at a pace and service level commenurate with their contract. No more no less.

If the manufacturer tried to manage the process to the extent you recommend it would be very inefficient and costly. This would result in yet another bottleneck in an already difficult supply chain process.

With all that being said…mistakes are made and often those are the situations we hear about on this forum. If you took delivery in 2021 your vehicle was just 1 of 1,777,394 vehicles sold just in the US (TRX sales account for less than 2% of total Stellantis sales). None of which the selling dealer had any real control over between submitting the order and receiving the keys in hand at the lot.

My advice to Granger would be to stop publishing the status sheets. It creates more anxiety for some customers and leads to decreased trust in the process when those reports contradict Ram Chat or the ETA provided during order origination. Then again…I ordered through Granger due to the transparency

*this was a very high level overview of the process. There are many other inputs that feed the entire process that are not well suited for “short form.”

I understand there are a lot of moving parts in this machine and my opinions are just that, so no disrespect intended in my response. I don't pretend to know answers to all the logistic struggles Ram encounters, that's not my job or area of expertise. I'm sure there are many factors that go into deciding what is shipped and what isn't. I do know by reading this forum, there are production and shipping decisions being made that do not make sense. Watching trucks with the same configuration or better being produced and delivered before orders placed months before, all going to the same dealer tells me this isn't a "first in first out" process. All I know is the process is broken.

Also, I don't think it would be smart for Granger to stop publishing status sheets. Most of us what a a weekly update once our trucks are produced and the status sheets keeps me from having to email the dealership to request one. We've all made an investment in Ram and Granger and we expect transparency from Zack and team. This is also why I purchased from them. There were dealers with better pricing closer to my house but I wanted to deal with someone whos reviews were mostly positive. I really don't know if dealerships have the ability to control what vehicles are delivered. Some on this forum claim it's possible, other such as yourself say differently. I do think more attention could be paid to lengthy delivery times by prioritizing trucks that come off the train based on order date. If 30 TRX's come off the train and you can only ship 10, ship the 10 with the earliest order date.

I'm sure I'm over simplifying the entire process, but there are too many stories where trucks sit for months at a lot while others are delivered to dealerships within a few weeks. Hopefully, deliveries will pick up and shipping backlogs will disappear. Again, all this is irrelevant for me at this point since I'm in KZP status.

 

[NRDALRT]

And happy 100th page day to this thread!

 

[Saleen556]

For those of us with ETAs in the coming week have you heard any updates? Evidently they can’t track these trucks during the shipping process. Seems strange to me. Must be a Ram thing.

 

[Gogoquadzilla]

For those of us with ETAs in the coming week have you heard any updates? Evidently they can’t track these trucks during the shipping process. Seems strange to me. Must be a Ram thing.

Who knows. Trucking company said it left yesterday, Ram chat said the "shipping process is complete, contact your dealer", and the dealer says it's not there yet.

 

[Saleen556]

Who knows. Trucking company said it left yesterday, Ram chat said the "shipping process is complete, contact your dealer", and the dealer says it's not there yet.

I can’t even get any info other than ETA

 

[Gogoquadzilla]

I can’t even get any info other than ETA

I'm sure it's just the fact that it was Friday afternoon, but I'm antsy because I'm about to lose a sales tax credit this month from a previous vehicle, and I don't know if I'm going to get to take this thing on vacation next week.

 

[Claasicdrive]

I'm sure it's just the fact that it was Friday afternoon, but I'm antsy because I'm about to lose a sales tax credit this month from a previous vehicle, and I don't know if I'm going to get to take this thing on vacation next week.

dealer has it Ram gave you that feedback. Tell Zach what you said here, vacation and tax credit, and he'll help you

 

[Gogoquadzilla]

dealer has it Ram gave you that feedback. Tell Zach what you said here, vacation and tax credit, and he'll help you

I told them that in an email and whoever answered said they didn't have it. I don't know, maybe it wasn't there yet.

 

[Saleen556]

Anyone here is the Ram system is up this weekend? Granger said it had been down a few days with no updates.

 

[Rook_376]

I asked my dealer yesterday and they said it was still down.

 

[NFARVW]

How many of you have taken delivery with @Zach@Granger already? My truck has been there for 4+ days and nobody from finance has called me, nobody has called me in general. They sent pics which is great and appreciated! I'm just trying to judge how long it takes them to finalize the deal. I plan on calling Monday and hopefully I get someone willing to go ahead. Also was this the dealership putting 87 octane in the gas tank? I remember there was one on here where members caught them filling with unapproved octane because it was a closer gas station. Is this true? Or was that another dealer?

 

[JTR]

How many of you have taken delivery with @Zach@Granger already? My truck has been there for 4+ days and nobody from finance has called me, nobody has called me in general. They sent pics which is great and appreciated! I'm just trying to judge how long it takes them to finalize the deal. I plan on calling Monday and hopefully I get someone willing to go ahead. Also was this the dealership putting 87 octane in the gas tank? I remember there was one on here where members caught them filling with unapproved octane because it was a closer gas station. Is this true? Or was that another dealer?

Believe someone said there was a way to track the vehicle from an app and if the truck doesn't leave the geo fence of the dealership, it is getting 87 across the street (all the station has). Not sure how they were able to check the location history of the vehicle though, hopefully someone can chime in...

 

[Saleen556]

Believe someone said there was a way to track the vehicle from an app and if the truck doesn't leave the geo fence of the dealership, it is getting 87 across the street (all the station has). Not sure how they were able to check the location history of the vehicle though, hopefully someone can chime in...

Not sure how this was done. I have the app and it sees the VIN. However one has to be in the truck to activate it.

 

[NFARVW]

Believe someone said there was a way to track the vehicle from an app and if the truck doesn't leave the geo fence of the dealership, it is getting 87 across the street (all the station has). Not sure how they were able to check the location history of the vehicle though, hopefully someone can chime in...

I'd imagine a dealer going against the manufacturer recommendation on fuel on a brand new vehicle during break-in could be detrimental to the longevity of the vehicle. I'll have my fuel tested upon delivery. If it's anything but 91+ octane I'll open a case (@RamCares) and get the dealer on the hook for an extended warranty for free. If they are knowingly putting 87 octane in a supercharged HO engine and delivering it to unassuming customers that's a huge problem.

 

[Saleen556]

I'd imagine a dealer going against the manufacturer recommendation on fuel on a brand new vehicle during break-in could be detrimental to the longevity of the vehicle. I'll have my fuel tested upon delivery. If it's anything but 91+ octane I'll open a case (@RamCares) and get the dealer on the hook for an extended warranty for free. If they are knowingly putting 87 octane in a supercharged HO engine and delivering it to unassuming customers that's a huge problem.

A tank of 87 isn’t going to have any long term affect on the motor. Just put in 91 plus and move on. Modern engines retard timing if there isn’t enough octane.