No trucks shipping

[Claasicdrive]

Per FCA this morning system still down .

It's not..they are just very selective in giving it

 

[NRDALRT]

It's not..they are just very selective in giving it

Any idea what it takes to get them to give it up?

 

[CountBackFrom10]

Any idea what it takes to get them to give it up?

Dinner and drinks is a good start in my experience.

 

[Daniel J]

My dealer (Koons) reports that they check www.iclfca.com/webapp/dealerportallogin to get to the tracking status. Supposedly provides much more info than we mere peasants can access at www.iclfca.com/webapp/login.xhtml. However, that the root web site does still appear to be down, so the dealers can't login either. At least we can check ourselves if the system is even up, then go back to bugging the crap out of the dealers to tell us where our feckin' trucks are.

Otherwise, your first indication remains a call from the dealer saying," Hey, it's here."

 

[Ghost]

View attachment 38757

Geez…. Ignorance can be remedied, but you just can’t fix stupid.
So, let’s flip this real quick….
Biden’s approval rating is supposedly 35%, and I really don’t believe it’s that high.
Even “dumb people” now realize that Lyin Biden is an inept moron that’s never made a good policy decision in his entire political career.
And he sure as hell isn’t miraculously going to start now.
Best part? All these millions of illegal immigrants are ultimately going to vote Republican.
Democrats are the absolute masters of unintended consequences.

 

[naamanf]

I also ordered from Koons Jan 6th, black L2 with red stitching, shipped 4/6 currently in KZP

It's not..they are just very selective in giving it

My dealer (Koons) reports that they check www.iclfca.com/webapp/dealerportallogin to get to the tracking status. Supposedly provides much more info than we mere peasants can access at www.iclfca.com/webapp/login.xhtml. However, that the root web site does still appear to be down, so the dealers can't login either. At least we can check ourselves if the system is even up, then go back to bugging the crap out of the dealers to tell us where our feckin' trucks are.

Otherwise, your first indication remains a call from the dealer saying," Hey, it's here."

Good info. Here is the company that manages it. http://www.iclsystems.com/en . Guessing they are a much smaller company than they appear to be, probably had servers setup in their Las Vegas office.

 

[KeisB]

Be nice if they got this fixed. My truck is now a week or so past the estimated delivery window. I know most have had delays, but I’m just curious where it’s at this point. Almost 6 months into order, my parts pile keeps building.

 

[MCooper]

Be nice if they got this fixed. My truck is now a week or so past the estimated delivery window. I know most have had delays, but I’m just curious where it’s at this point. Almost 6 months into order, my parts pile keeps building.

You and I are same exact dates, even window sticker. Last day of my ETA was 4/22 and not a word!

 

[TexasReX]

Good info. Here is the company that manages it. http://www.iclsystems.com/en . Guessing they are a much smaller company than they appear to be, probably had servers setup in their Las Vegas office.

I'm working in IT as well, I will definitely consider this when I'm about the have a relax, so nice, system down more than a week and nothing done. In my company 5 minutes down time you gonna write a report to upper level management...

 

[naamanf]

I'm working in IT as well, I will definitely consider this when I'm about the have a relax, so nice, system down more than a week and nothing done. In my company 5 minutes down time you gonna write a report to upper level management...

My guess is they didn't have proper server redundancy and probably no off site backup. Worse case if they had off site VM backup they could setup a AWS host and be back in business while they fixed everything onsite. They probably lost everything.

 

[TexasReX]

My guess is they didn't have proper server redundancy and probably no off site backup. Worse case if they had off site VM backup they could setup a AWS host and be back in business while they fixed everything onsite. They probably lost everything.

Maybe it's only dealer login are broken lol, and FCA doesn't really care about the dealer check order status(as long as they can still place order) .
So does this outsource IT system.

 

[naamanf]

Maybe it's only dealer login are broken lol, and FCA doesn't really care about the dealer check order status(as long as they can still place order) .
So does this outsource IT system.

The Rubicon VLS from what I understand does all the logistics after they are built. Manges where they are in the lot, schedules all the rail and trucks, and tracks them through the process. Having it down is probably a pretty big deal.

 

[Mcaveman]

I don’t understand all they have to do is
Build Back Better!
See problem solved

 

[GherkinJerkin]

Wow, glad I did not order mine like I almost did before stumbling on one at a competitor's lot.
Got it for MSRP but only missing a couple of options I really wanted.
If things hold value, maybe I'll get another on order the way I want it and ride it out how ever long it takes.

Would be so much easier if they gave customer to take delivery themselves at the factory.
Heck Mercedes does it and arrange for the boat shipping.
You get to drive it from plant to port in Germany.
Many of the overseas manufacturers seem to have this option.

Don't see why US companies wouldn't offer the same.
I bet they could even streamline the process and tell you what 1-3 days it will roll out of the plant doors.
Let you take it as soon it is off the hooks.

 

[BusaDave]

I love how a truck shipping thread morphs into a debate on theoretical political concepts - if only Bambi were still alive to unequivocally destroy certain posters where they were in fear of ever coming on the board to post again

LOL he is busy!

 

[QuackAttack]

FINALLY took delivery yesterday. Ordered July 13th. Truck was built back in February, sat in the Sterling Heights lot for 6 weeks then moved over to Conner lot and sat for another month. My dealer (about 7 miles away from the Conner lot) got a note and were able to go pick it up. Was frustrating being being so close to where the truck was built but after almost 10 months later I can enjoy it!

 

[Claasicdrive]

FINALLY took delivery yesterday. Ordered July 13th. Truck was built back in February, sat in the Sterling Heights lot for 6 weeks then moved over to Conner lot and sat for another month. My dealer (about 7 miles away from the Conner lot) got a note and were able to go pick it up. Was frustrating being being so close to where the truck was built but after almost 10 months later I can enjoy it!

how did it look after so long parked? scratches or flat spots on the tires?

 

[Mcaveman]

FINALLY took delivery yesterday. Ordered July 13th. Truck was built back in February, sat in the Sterling Heights lot for 6 weeks then moved over to Conner lot and sat for another month. My dealer (about 7 miles away from the Conner lot) got a note and were able to go pick it up. Was frustrating being being so close to where the truck was built but after almost 10 months later I can enjoy it!

Wow that’s some bullshit! Glad you finally got it

 

[JTR]

Wow that’s some bullshit! Glad you finally got it

Sounds like what happened to me with a July 16, 2021 order date. I had to call Stellantis and then the trucking company to help get it on rail and then truck off the lot to dealership to move it along. Sat at the plant like a month and It ended up taking a total of 2 months from plant to dealership pick up. Everytime I called and was able to get someone who actually cared, it moved on the rail or on the truck the next day. So persistence and asking questions and getting ahold of the right people help. My key thing was finding the trucking company after my truck sat 2 hours from the dealership for about 2 weeks. I have no doubt I'd be still waiting for my truck if I didn't put a lot of time in being Sherlock Holmes, lol

 

[naamanf]

Sounds like what happened to me with a July 16, 2021 order date. I had to call Stellantis and then the trucking company to help get it on rail and then truck off the lot to dealership to move it along. Sat at the plant like a month and It ended up taking a total of 2 months from plant to dealership pick up. Everytime I called and was able to get someone who actually cared, it moved on the rail or on the truck the next day. So persistence and asking questions and getting ahold of the right people help. My key thing was finding the trucking company after my truck sat 2 hours from the dealership for about 2 weeks. I have no doubt I'd be still waiting for my truck if I didn't put a lot of time in being Sherlock Holmes, lol

How does one get ahold of the "right people"? Which I'm guessing right now doesn't matter since their entire logistics system is down.