Buyer Beware

[BadMonk]

Yep. Definitely not ordering anything now when stating that USPS delivered it to the correct address without asking for verification.

 

[Counterfeit]

So I am the owner of the company and will tell the story of what really happened.

Marty had placed an order with us for a pair of emblems and had chosen the free economy shipping. The order was shipped and delivered to the address he had requested on the order. USPS was the company and they had shipped to the exact address that the buyer had requested. Now after it was delivered Marty had contacted us saying we never actually delivered the order to him which is incorrect. It is not our responsibility to fix issues with your own living situation for shipments that do not arrive to you due to your living arrangements. Marty himself has said to us on email that his neighbors had done for him previously with other packages. He then after 1 email tried to file a PayPal claim against us for this ( Which PayPal themselves agreed with us on the situation) We even offered to ship the package back to him at no charge if the neighbor who received it refused delivery.

As many of you on this forum know I go above and beyond to make sure all the customers are completely happy with all the products we sell.
Unfortunately Marty this feels like a attack on me personally for reasons I do not understand. I am willing to help anyone out but when you file a claim and try to lie about something I can not respect that.

We fulfilled the order exactly as you had requested to ship to your address and USPS did exactly as they were supposed to do by delivering to that address. Unfortunately this situation the responsibility for you to find our package with a neighbor is on you. If any company would just send out replacement orders on items that showed delivered to the correct address when a customer requested the businesses would fail and leave themselves being scammed constantly.

Ray

So lets get a few things straight here since you want to go ahead and call me a liar.

Here are the facts as I sent you in the detailed email on Saturday Nov 19. I stated that the package shows as delivered but it was not. I also informed you that a neighbors package was in my mailbox instead of my own, to which you replied that I should go and try to see which of my neighbors had it. I then continued to inform you that there are 4 main boxes each with over 50 mail slots a piece so it would be next to impossible for me to know who had the key to the locker or my package.

My "living situation" is a home in a residential neighborhood, and not at an apartment complex or similar situation as you are attempting to portray. Amazon, UPS, FedEx, ETC... always deliver to my door step. The USPS however does not, they place large items and boxes in lockers at my central mailbox and will then place a key assigned to said lockers in my personal mailbox so that I can retrieve the items at my convenience.

Your reply is below, for full transparency I am posting it.

Following your reply I opened a case with the local post office and reported the package as missing (still waiting to hear back) I did not feel any sense of care from your reply so as I mentioned I would I opened a claim on PayPal against you. Initially the system auto-closed it siding with you but PayPal customer service did reach out to me and the case remains open (I'd look into that on your end, please see the image below).

The point is you could have easily offered to replace the item and I could easily send back the original package if I receive it. It's bad business to just say, hey sorry, you're on your own... Especially when your business from me was generated by word of mouth on this form, so does it really surprise you that I would jump back into the same forum and post my experience??

Not only has this stopped any further orders from me, other members have too expressed they are second guessing making a purchase from you.

@Nitro I am not sure if any of the Mods on here want to chime in as this does involve two forum members.

 

[RedEyeTRX]

In my neighborhood, we have the cluster mailboxes (individual mail boxes and large parcel lockers with keys) too. So I understand you issues.

If the USPS worker scanned it and placed in in the in wrong locker, or gave that locker key to the wrong person (via placing it in their mailbox). That package is GONE never to be seen again, but is NOT your problem.

This issue is between the seller and USPS. The seller needs take a harder stand with USPS, stating while is was scanned "delivered" it was not placed in the correct locker. Telling the buyer he should check with his neighbors sounds fine, until you have to physically knock on 30-40 doors. Give me a break !!!!!!!!!!!!!!!!!!!!!!!

 

[Digerati]

Unforttunately it happens. It happened to me multiple occasion, package showed delivered and it went to completely different address

In my neighborhood, we have the cluster mailboxes (individual mail boxes and large parcel lockers with keys) too. So I understand you issues.

If the USPS worker scanned it and placed in in the in wrong locker, or gave that locker key to the wrong person (via placing it in their mailbox). That package is GONE never to be seen again, but is NOT your problem.

This issue is between the seller and USPS. The seller needs take a harder stand with USPS, stating while is was scanned "delivered" it was not placed in the correct locker. Telling the buyer he should check with his neighbors sounds fine, until you have to physically knock on 30-40 doors. Give me a break !!!!!!!!!!!!!!!!!!!!!!!

No kidding, i would never go and knock doors on neighbors. It's the seller and shipper not buyer responsibility.

 

[timinnd]

This package is showing as delivered. So that’s not going to go far.

"Showing as delivered"

and

"Delivered to the right place"

are not always the same thing.

 

[BigRay]

So lets get a few things straight here since you want to go ahead and call me a liar.

Here are the facts as I sent you in the detailed email on Saturday Nov 19. I stated that the package shows as delivered but it was not. I also informed you that a neighbors package was in my mailbox instead of my own, to which you replied that I should go and try to see which of my neighbors had it. I then continued to inform you that there are 4 main boxes each with over 50 mail slots a piece so it would be next to impossible for me to know who had the key to the locker or my package.

My "living situation" is a home in a residential neighborhood, and not at an apartment complex or similar situation as you are attempting to portray. Amazon, UPS, FedEx, ETC... always deliver to my door step. The USPS however does not, they place large items and boxes in lockers at my central mailbox and will then place a key assigned to said lockers in my personal mailbox so that I can retrieve the items at my convenience.

Your reply is below, for full transparency I am posting it.

View attachment 56125

Following your reply I opened a case with the local post office and reported the package as missing (still waiting to hear back) I did not feel any sense of care from your reply so as I mentioned I would I opened a claim on PayPal against you. Initially the system auto-closed it siding with you but PayPal customer service did reach out to me and the case remains open (I'd look into that on your end, please see the image below).

View attachment 56126

The point is you could have easily offered to replace the item and I could easily send back the original package if I receive it. It's bad business to just say, hey sorry, you're on your own... Especially when your business from me was generated by word of mouth on this form, so does it really surprise you that I would jump back into the same forum and post my experience??

Not only has this stopped any further orders from me, other members have too expressed they are second guessing making a purchase from you.

@Nitro I am not sure if any of the Mods on here want to chime in as this does involve two forum members.

So again your reply only shows the information I put out again. You have blatantly said to multiple people on the thread you started that we did not try to help you and gave you the "shaft" That is a lie.

See the screenshot below of how after our first response to your issue you filed a claim against us 1 hour and 22mins later on a Sunday might I add (most small businesses do not even respond to customers on the weekend, Again shows my dedication to customer support)

Your living situation does not imply a apartment complex or anything that you are assuming it does. All it means is your current living situation so please do not put words in my mouth.

Also to your last point that that I should just send you a replacement order after your very first email to us describing the issue without investigating the issue at all and "hope" you send me back the original order so I don't lose out on any money that I could have made for something that wasn't our fault. That sounds like a great business model.

That is completely fine you do not want to order from us again, I literally bend over backwards for my customers but unfortunately you didn't even give us a chance before filing a claim against us.

 

[Counterfeit]

In my neighborhood, we have the cluster mailboxes (individual mail boxes and large parcel lockers with keys) too. So I understand you issues.

If the USPS worker scanned it and placed in in the in wrong locker, or gave that locker key to the wrong person (via placing it in their mailbox). That package is GONE never to be seen again, but is NOT your problem.

This issue is between the seller and USPS. The seller needs take a harder stand with USPS, stating while is was scanned "delivered" it was not placed in the correct locker. Telling the buyer he should check with his neighbors sounds fine, until you have to physically knock on 30-40 doors. Give me a break !!!!!!!!!!!!!!!!!!!!!!!

Unforttunately it happens. It happened to me multiple occasion, package showed delivered and it went to completely different address

No kidding, i would never go and knock doors on neighbors. It's the seller and shipper not buyer responsibility.

I was hoping that person who's package I received had mine or at the very least could give me the key to the parcel locker assigned to them so I went over to take their package and talk to them, but unfortunately their locker had nothing in it... The postman screwed the pooch on this one, but I don't see how this is now my fault.

 

[TRXMIKE]

See my reply below. We did reply to help him out but he immediately filed a PayPal claim against us. We have been selling TRX badges since the TRX was released and always take care of our customers 100%. Countless times we have even lost money just to make sure the customer is happy even if we did nothing wrong. We have a ton of loyal customers that only have amazing things to say about us. Unfortunately we are left with little option once someone basically demands there money back and files a PayPal claim within 12 hours of our reply to his issue.

Glad you decided to chime in what I was waiting for word of mouth is big and with shipping getting the way it is makes people hesitant. I have free shipping orders all the time never had a problem if they said delivered but item was not getting a replacement or refund but I'm not p.o. box maybe that's why. Some mail carriers steal we know this. As someone else stated the postmasters know it happens. Reminds me of a guy who was shipping comic books via ups someone driving figured out there was expensive books in there long story short when it got where it was going had a ups employee manual in there torn off so it weighed same as books did.Sounds like miss communication. You sent they mis-delivered and he's understandably upset just at wrong person, no new badges blows! Glad to hear you did reach out via email and that if there is a problem you won't just be stonewalling customers. Was seeming like you all did not care why I'm glad you got in here helps to get the full story there is always at least 3. I agree you need more than a few hrs to get back to people I was unaware of the time frame sounds like you are getting a bit of a rough deal. Just so I am 100% clear and anyone else on here who may read my post interested in your products, If I select free shipping and the shipper says delivered and it was not that's on me? If I do not pay for shipping I'm covered in no way? Just want to be sure how biz is done on that front as in these times free shipping is wanted but if it will cost possibly big on a mistake not worth it. I will keep watching this thread. Thank you for replying hope to hear more

 

[BigRay]

In my neighborhood, we have the cluster mailboxes (individual mail boxes and large parcel lockers with keys) too. So I understand you issues.

If the USPS worker scanned it and placed in in the in wrong locker, or gave that locker key to the wrong person (via placing it in their mailbox). That package is GONE never to be seen again, but is NOT your problem.

This issue is between the seller and USPS. The seller needs take a harder stand with USPS, stating while is was scanned "delivered" it was not placed in the correct locker. Telling the buyer he should check with his neighbors sounds fine, until you have to physically knock on 30-40 doors. Give me a break !!!!!!!!!!!!!!!!!!!!!!!

See my reply below

Glad you decided to chime in what I was waiting for word of mouth is big and with shipping getting the way it is makes people hesitant. I have free shipping orders all the time never had a problem if they said delivered but item was not getting a replacement or refund but I'm not p.o. box maybe that's why. Some mail carriers steal we know this. As someone else stated the postmasters know it happens. Reminds me of a guy who was shipping comic books via ups someone driving figured out there was expensive books in there long story short when it got where it was going had a ups employee manual in there torn off so it weighed same as books did.Sounds like miss communication. You sent they mis-delivered and he's understandably upset just at wrong person, no new badges blows! Glad to hear you did reach out via email and that if there is a problem you won't just be stonewalling customers. Was seeming like you all did not care why I'm glad you got in here helps to get the full story there is always at least 3. I agree you need more than a few hrs to get back to people I was unaware of the time frame sounds like you are getting a bit of a rough deal. Just so I am 100% clear and anyone else on here who may read my post interested in your products, If I select free shipping and the shipper says delivered and it was not that's on me? If I do not pay for shipping I'm covered in no way? Just want to be sure how biz is done on that front as in these times free shipping is wanted but if it will cost possibly big on a mistake not worth it. I will keep watching this thread. Thank you for replying hope to hear more

Yes exactly.

See my last reply where I show we responded on a Sunday night at 7pm and he filed a claim against us 1 hour later. How are we even supposed to look into the situation with USPS on a Sunday night?

 

[@JC]

So again your reply only shows the information I put out again. You have blatantly said to multiple people on the thread you started that we did not try to help you and gave you the "shaft" That is a lie.

See the screenshot below of how after our first response to your issue you filed a claim against us 1 hour and 22mins later on a Sunday might I add (most small businesses do not even respond to customers on the weekend, Again shows my dedication to customer support)

Your living situation does not imply a apartment complex or anything that you are assuming it does. All it means is your current living situation so please do not put words in my mouth.

Also to your last point that that I should just send you a replacement order after your very first email to us describing the issue without investigating the issue at all and "hope" you send me back the original order so I don't lose out on any money that I could have made for something that wasn't our fault. That sounds like a great business model.

That is completely fine you do not want to order from us again, I literally bend over backwards for my customers but unfortunately you didn't even give us a chance before filing a claim against us.

You're not helping your cause. Stop being a dick and resend the package, it's your responsibility, period.

 

[BigRay]

Also as another side note. We have the option available on our website to ship via UPS for any order. So if you do not want to deal with USPS there is always that option available to you

 

[BigRay]

You're not helping your cause. Stop being a dick and resend the package, it's your responsibility, period.

Please explain to me exactly how am I being a dick?

 

[Justinb491]

Package shipped. Packaged shows delivered. Deal is done. Sure he could have offered you free parts again and eat it but a bussiness can only do that so many times. If he does it for you then he better do it to everyone. Would not be in business long. I have bought 2 sets of emblems and had no issue and I will continue to purchase from him.

 

[BigRay]

Package shipped. Packaged shows delivered. Deal is done. Sure he could have offered you free parts again and eat it but a bussiness can only do that so many times. If he does it for you then he better do it to everyone. Would not be in business long. I have bought 2 sets of emblems and had no issue and I will continue to purchase from him.

Appreciate you support as always. You are absolutely right and I was already going to help him out before he filed a claim against us 1 hour after our first response on a Sunday night. Literally cant even get in touch with the postal service on a Sunday night lol

 

[Counterfeit]

Glad you decided to chime in what I was waiting for word of mouth is big and with shipping getting the way it is makes people hesitant. I have free shipping orders all the time never had a problem if they said delivered but item was not getting a replacement or refund but I'm not p.o. box maybe that's why. Some mail carriers steal we know this. As someone else stated the postmasters know it happens. Reminds me of a guy who was shipping comic books via ups someone driving figured out there was expensive books in there long story short when it got where it was going had a ups employee manual in there torn off so it weighed same as books did.Sounds like miss communication. You sent they mis-delivered and he's understandably upset just at wrong person, no new badges blows! Glad to hear you did reach out via email and that if there is a problem you won't just be stonewalling customers. Was seeming like you all did not care why I'm glad you got in here helps to get the full story there is always at least 3. I agree you need more than a few hrs to get back to people I was unaware of the time frame sounds like you are getting a bit of a rough deal. Just so I am 100% clear and anyone else on here who may read my post interested in your products, If I select free shipping and the shipper says delivered and it was not that's on me? If I do not pay for shipping I'm covered in no way? Just want to be sure how biz is done on that front as in these times free shipping is wanted but if it will cost possibly big on a mistake not worth it. I will keep watching this thread. Thank you for replying hope to hear more

I think I may have taken your question out of context, I believed you were asking if the merchant had offered a resolution. Up to the point the only resolution offered has been to wait until the product is returned to them and they will send it back out. Who knows when or if that will ever happen?

So yes my response was that I am being shafted, not that the seller had not replied, therefore explaining the statement I made about being on my own for this one...

 

[Corso923]

Can't speak for anyone else's experience, but as far as the emblems I bought from Ray, I felt his customer service was above and beyond. I placed the order and days later wanted to make a change to colors, and he did so with no questions asked other than "Is there anything else I can do for you?". I received the emblems within 2 days of when he shipped and would buy from him again. My point isn't to get into a pissing match with anyone about who is responsible, or which side was right or wrong, just merely to say not every situation is the same but my transaction couldn't have gone better, and I know others who purchased from him as well, but again I won't speak for anyone else. Ray you're a stand up guy in my book

 

[ParadigmDawg]

I personally wouldn't buy anything for from this company at this point. A business shouldn't be arguing with a customer on an open forum.

Call your customer and talk to him directly and send him his product.

 

[TRXMIKE]

I think I may have taken your question out of context, I believed you were asking if the merchant had offered a resolution. Up to the point the only resolution offered has been to wait until the product is returned to them and they will send it back out. Who knows when or if that will ever happen?

So yes my response was that I am being shafted, not that the seller had not replied, therefore explaining the statement I made about being on my own for this one...

A little bit of both glad to see they got on here waiting to see where it go's. Hopefully resolved amicably

 

[Digerati]

Lessons Learned from this scenario:

Patience from the buyer and communicate with seller effectively, don't shame the seller in public forums too quick without given them opportunity to handle it.

For the seller, this happens quite common then you experienced with your prior sales. Always have positive attitude even it's hard to believe. Provide the customer with actions you have to taken i.e Filing the claim with post office etc. Do not try to talk bad about customer.

I think this will workout as both of you communicating well.

Good luck!

 

[Counterfeit]

See my reply below

Yes exactly.

See my last reply where I show we responded on a Sunday night at 7pm and he filed a claim against us 1 hour later. How are we even supposed to look into the situation with USPS on a Sunday night?

I didn't file a claim against you until this morning... I opened a case with you on PayPal on Sunday so that all of our interactions were logged in their system instead of via email. When I spoke with you this morning your response of, " We cannot control what happens to a package after it is delivered to the correct address as inputted by a customer nor liable." This led me to believe that an amicable resolution with you could not be reached so I, therefore, escalated the case to a claim... as a merchant I was hoping you would know the difference.

As far as the timing goes this was all based on when you replied, whether you had replied to me on a Sunday or a Tuesday in 24 or 48 hours has no significance to me if a reasonable resolution could not be reached at the end of it, a claim would still be filed.