- Aug 18, 2022
- Reaction score
- Goodyear, Arizona
- Current Ride
- 2022 Ram TRX
- Navy Veteran
I didn't file a claim against you until this morning... I opened a case with you on PayPal on Sunday so that all of our interactions were logged in their system instead of via email. When I spoke with you this morning your response of, " We cannot control what happens to a package after it is delivered to the correct address as inputted by a customer nor liable." This led me to believe that an amicable resolution with you could not be reached so I, therefore, escalated the case to a claim... as a merchant I was hoping you would know the difference.See my reply below
See my last reply where I show we responded on a Sunday night at 7pm and he filed a claim against us 1 hour later. How are we even supposed to look into the situation with USPS on a Sunday night?
As far as the timing goes this was all based on when you replied, whether you had replied to me on a Sunday or a Tuesday in 24 or 48 hours has no significance to me if a reasonable resolution could not be reached at the end of it, a claim would still be filed.