20 miles home from dealer and dumping oil everywhere...

[Jester]

Dear @RamCares

You really should go press the panic button in your bosses bosses bosses office because this man and many others here are speaking truth.

Use me as an example when you push the panic button. I’m single, have plenty of play money, am a social media “influencer” and buy expensive cars every 2-3 years. This will be my first dodge.... if I don’t just cancel and buy something else to play with until the Raptor R comes out due to this fuckery. And I bought a first year mclaren to put this in perspective on levels of fuckery

I have owned cars from chevy, ford, Lamborghini, mclaren, porsche, bmw, mercedes, bentley and others. I just sold a Grand Cherokee Summit diesel which was also a giant clusterfuck in addition to the dieselgate stuff.

I am never a Ram buyer because of historical reliability evidence. I am only giving Ram a try because of the TRX. I have many friends with either deposits down or waiting to see how the trx goes. Many have raptors now. Thats not counting all the social media followers I will be happy to explain how well or terribly you handle these trucks. If Dodge screws this up I will probably never buy a dodge out of spite.

Do Better. This is totally unacceptable.

kisses,

Bambi

This is the world they need to realize they live in. They love social media for teasers, hype, etc., but hiding from this level of fuckery as you put it (I like that) is ridiculous. On a positive note, the GM did contact me 5 hours later to ask me if what he heard was true. I told him yes and thought the call on Monday while I watch this grounded oil tanker mess my driveway up (I gave up on the moving blankets and cardboard due to wind) was less than appropriate. They are bringing me a loaner and coming to get the truck. I asked them to measure the amount of oil and call Engineering about this. Hopefully it helps in the QC department. Like everyone said - handle it right and I can deal with it, fuck around and I am done.

 

[GumNinja]

I can’t imagine all the excitement and disappointment around the TRX. Amazing truck, quality control issues that should not happen with $90k vehicle or a $20k vehicle, folks that ordered day 1 that do not have delivery and those that ordered in January that have taken delivery. I’m glad I’m waiting on a 2022 or 2023 truck.

If they don’t address it these issues there won’t be any ‘22 or ‘23 trucks. I doubt the new administration will allow these types of vehicles to be produced without paying significant environmental penalties. Maybe I’m wrong but I’m definitely not optimistic...

 

[HiElevation]

Early examples of newly launched vehicles have problems, we all understood that as early adopters. Some are engineering ones some are quality control ones. Take for example the 991.1 GT3 which was much more expensive than the TRX, those didn't have suspect ticking or oil in the driveway, they were setting themselves on fire. Yup, literally on fire. What did Porsche do? They didn't hide from it or behind a powerless porschecares meat shield, they we were proactive and replaced every single engine from that batch in all the first year GT3 cars, all of them, even those without an issue. And eventually gave all those owners an extended 100,000 mile warranty. By doing so they took what was a huge embarrassment for the brand and what could have had devastating long term consequences in terms of sales and pr, and flipped it on its head. In fact what was at the time a disaster turned out to be one of their biggest wins and not only preserved all their customers but got many new ones as a result. I know I felt more comfortable spending all that money on one knowing how much Porsche stands behind their cars.

The world is watching, there are many people who want this truck to fail, especially its competitors. Don't think for a second that Ford isn't watching this unfold right now and rubbing their hands waiting to unleash posters in every blog and every forum, including this one.

I don't want to make too much of it, like I said much of it is part and parcel of a new vehicle launch ... what does matter is what they're going to do about it now. If I were them I would have an empowered representative and an engineer here, on this forum, to help fix issues and to communicate with customers about their vehicle. They might get blasted at first but they would garner a great deal of respect and goodwill from their current and potential future customers ... all they want is someone to help them fix their issues and communicate honestly with them.

Dear Ram, having crappy quality control and then burying your head in the sand isn't going to work out well for you. Be better and we'll be patient, understanding, maybe even appreciative.

@KnightMare if I may be presumptuous, I'd ask you to pass this post along to someone who might actually care, that is you know of such a person at Ram.

Totally agree. It is never the crisis that defines the company it is their response. Hiding and saying nothing says a shit load. I’ve worked through multiple medical product recalls. Everyone understands shot happens, but when it does you better show me you take it seriously.

 

[Sirbunnyeater]

I would be hard-pressed to even know if the dealership realizes the noise that they are hearing is an issue with these brand new trucks

My sales guy took one home this weekend that they just got in. It is also having the belt/squeaking/chirp noise.

 

[Jester]

The tow truck driver (great guy) was taking pictures of it saying how badass it was...

 

[Bambi]

This is the world they need to realize they live in. They love social media for teasers, hype, etc., but hiding from this level of fuckery as you put it (I like that) is ridiculous. On a positive note, the GM did contact me 5 hours later to ask me if what he heard was true. I told him yes and thought the call on Monday while I watch this grounded oil tanker mess my driveway up (I gave up on the moving blankets and cardboard due to wind) was less than appropriate. They are bringing me a loaner and coming to get the truck. I asked them to measure the amount of oil and call Engineering about this. Hopefully it helps in the QC department. Like everyone said - handle it right and I can deal with it, fuck around and I am done.

Thats good. I would tell them to send someone with a pressure washer to clean up the oil spill your six figure pickup truck caused in your driveway along with a loaner trackhawk. But I’m a dick

 

[Jester]

Thats good. I would tell them to send someone with a pressure washer to clean up the oil spill your six figure pickup truck caused in your driveway along with a loaner trackhawk. But I’m a dick

That would have been the best thing they could have done. I had an issue with the first FX4 that came out and the dealer let me take a stage 3 or 4 Steeda mustang (can't remember) 460 HP turbocharged out. I forgot all about about the issue with my truck.

 

[Kerry0805]

Yeah i want my truck....but if its coming with all these issues i can wait.....

What's worse is FCA is not even talking to us, the CUSTOMERS, about the problem with getting trucks out and the big "WHY" on the poor quality that is now very evident.

 

[Bambi]

That would have been the best thing they could have done. I had an issue with the first FX4 that came out and the dealer let me take a stage 3 or 4 Steed mustang (can't remember) 460 HP turbocharged out. I forgot all about about the issue with my truck.

I sometimes think these people are retarded. See. That simple thing right there made it all ok in your eyes because they actually cared. They realized that buying a new car (not even close to the level of emotional attachment and psychic energy you have likely put into the trx) is special.

Having it fuck up in under 100 miles ruins that experience. Heres a super fast other car to make you feel better while we fix this.

basically every customer would be ok with this.

sidenote. While back I almost bought a GTR. I didn’t for multiple reasons but definitely one of them was taking it to regular nissan service. There are parallels here.

Ps- i love you dodge for putting the hellcat in everything. It warms my cold dead heart because it is such a hilarious troll to the world. Stop screwing up your trolling.

 

[Kerry0805]

Thats good. I would tell them to send someone with a pressure washer to clean up the oil spill your six figure pickup truck caused in your driveway along with a loaner trackhawk. But I’m a dick

So sorry all this is happening to many good people who now have trucks but can't fully enjoy them... I am growing more concerned daily about all of ours that are still sitting stuck in "J" in the lots and not moving - who knows what the problems are there, too!

 

[Jester]

I sometimes think these people are retarded. See. That simple thing right there made it all ok in your eyes because they actually cared. They realized that buying a new car (not even close to the level of emotional attachment and psychic energy you have likely put into the trx) is special.

Having it fuck up in under 100 miles ruins that experience. Heres a super fast other car to make you feel better while we fix this.

basically every customer would be ok with this.

sidenote. While back I almost bought a GTR. I didn’t for multiple reasons but definitely one of them was taking it to regular nissan service. There are parallels here.

Ps- i love you dodge for putting the hellcat in everything. It warms my cold dead heart because it is such a hilarious troll to the world. Stop screwing up your trolling.

My wife asked me if they were sending a Hellcat. I told them probably not. They brought a Ram Rebel. The Hellcat would have made this situation much better.

 

[Jester]

It makes me think about this massive software launch we had years ago. The lead developer after days and days of non-stop working with a ton of people sent this to the CTO "SHIT BE BROKE" That got the attention of the leadership team and SHIT GOT FIXED!

 

[HellcatTruck]

The tow truck driver (great guy) was taking pictures of it saying how badass it was...

They need to do something for your driveway. Acid and paint/coat or something. That is ridiculous. I would be livid.

 

[Jester]

They need to do something for your driveway. Acid and paint/coat or something. That is ridiculous. I would be livid.

That is next. I just sent the pics to the GM.

 

[Moparposterchild]

Dear @RamCares

You really should go press the panic button in your bosses bosses bosses office because this man and many others here are speaking truth.

Use me as an example when you push the panic button. I’m single, have plenty of play money, am a social media “influencer” and buy expensive cars every 2-3 years. This will be my first dodge.... if I don’t just cancel and buy something else to play with until the Raptor R comes out due to this fuckery. And I bought a first year mclaren to put this in perspective on levels of fuckery

I have owned cars from chevy, ford, Lamborghini, mclaren, porsche, bmw, mercedes, bentley and others. I just sold a Grand Cherokee Summit diesel which was also a giant clusterfuck in addition to the dieselgate stuff.

I am never a Ram buyer because of historical reliability evidence. I am only giving Ram a try because of the TRX. I have many friends with either deposits down or waiting to see how the trx goes. Many have raptors now. Thats not counting all the social media followers I will be happy to explain how well or terribly you handle these trucks. If Dodge screws this up I will probably never buy a dodge out of spite.

Do Better. This is totally unacceptable.

kisses,

Bambi

Hey Bambi, link your social media page so we can check it out.

 

[Bambi]

It makes me think about this massive software launch we had years ago. The lead developer after days and days of non-stop working with a ton of people sent this to the CTO "SHIT BE BROKE" That got the attention of the leadership team and SHIT GOT FIXED!

@RamCares Think of it that way. That lead developer was smart about job security. He made sure that in writing someone high up was notified. Executives aren’t stupid about this point in general. They will never sit with that notice in writing because they then become the fall guy. Otherwise the executive would blame the lead developer.

You are the lead developer in this example.

 

[Bambi]

Hey Bambi, link your social media page so we can check it out.

I’ll pm you

 

[Kerry0805]

The tow truck driver (great guy) was taking pictures of it saying how badass it was...

The amount of oil in the driveway is beyond concerning! Someone's screw-up is ruining your property.

 

[AZ Car Guy]

Early examples of newly launched vehicles have problems, we all understood that as early adopters. Some are engineering ones some are quality control ones. Take for example the 991.1 GT3 which was much more expensive than the TRX, those didn't have suspect ticking or oil in the driveway, they were setting themselves on fire. Yup, literally on fire. What did Porsche do? They didn't hide from it or behind a powerless porschecares meat shield, they we were proactive and replaced every single engine from that batch in all the first year GT3 cars, all of them, even those without an issue. And eventually gave all those owners an extended 100,000 mile warranty. By doing so they took what was a huge embarrassment for the brand and what could have had devastating long term consequences in terms of sales and pr, and flipped it on its head. In fact what was at the time a disaster turned out to be one of their biggest wins and not only preserved all their customers but got many new ones as a result. I know I felt more comfortable spending all that money on one knowing how much Porsche stands behind their cars.

The world is watching, there are many people who want this truck to fail, especially its competitors. Don't think for a second that Ford isn't watching this unfold right now and rubbing their hands waiting to unleash posters in every blog and every forum, including this one.

I don't want to make too much of it, like I said much of it is part and parcel of a new vehicle launch ... what does matter is what they're going to do about it now. If I were them I would have an empowered representative and an engineer here, on this forum, to help fix issues and to communicate with customers about their vehicle. They might get blasted at first but they would garner a great deal of respect and goodwill from their current and potential future customers ... all they want is someone to help them fix their issues and communicate honestly with them.

Dear Ram, having crappy quality control and then burying your head in the sand isn't going to work out well for you. Be better and we'll be patient, understanding, maybe even appreciative.

@KnightMare if I may be presumptuous, I'd ask you to pass this post along to someone who might actually care, that is you know of such a person at Ram.

I had my 991.1 GT3 built and shelved in Germany for a few months before they officially solved the problem. I was one of the few that had the motor replaced at the factory instead of at a dealer or other location. That was a great car and it was nice know I had the extended warranty... even though it was traded for an RS only a few month later.

While it was frustrating not having your car, it was comforting that you knew Porsche was going to make it right and was open about the process.

 

[AZ Car Guy]

I had my 991.1 GT3 built and shelved in Germany for a few months before they officially solved the problem. I was one of the few that had the motor replaced at the factory instead of at a dealer or other location. That was a great car and it was nice know I had the extended warranty... even though it was traded for an RS only a few month later.

While it was frustrating not having your car, it was comforting that you knew Porsche was going to make it right and was open about the process.

I think I finally tossed the apology letter from Porsche that included details about the extended warranty and complimentary 2 day driving school they gave to every effected owner. Was wishing I still had it to show an example to @RamCares.

Also, if I recall correctly, there was a few representative from the Porsche forum and/or Porsche Club of America, that were basically the non-official spoke person for the group and met with Porsche North America executives to help resolve the issues. I believe they were the ones that suggested the comped driving school. I don't remember all of the details, but it was kind of a big deal.