Holy shit man. My truck is in for a rear main seal replacement and dash replacement right now. Original work estimate was 2-3 days (4/7), but they had to order a new rear main seal which came last friday. They finally completed the physical work, road tested it for 20 miles, and said there was no leak, it drove fine and the new dash looks amazing.
Then they email me and say about 15mi into the test it threw a code P0013 (PCM, VVT, sensor wire, idk), and they needed to keep it longer to look at this and try to resolve it. Never once threw codes like that before bringing it in.
Service Manager so far has been transparent and told me the exact mileage he drives, what the issues are, and who's working on it. Trying to give them the benefit of the doubt, I understand they're doing due diligence road testing for this type of work. I've been emailing and calling every day asking for updates and that it's unacceptable if this takes 2-3 weeks instead of 2-3 days. Shit like this makes me regret trading in my offroad Lexus GX build lol