TRX issues, frustrations, and fears ...

FUCK MY LIFE.

It just happened again. Started shuttering and shaking and smoking out the exhaust (its dark out but its dark smoke and smells like shit/fuel so not a head gasket -no antifreeze smell - not white steamy smoke) and then the beeping and check engine light came on. The air/fuel ratio display stopped working and maybe 4 miles up the road it thre P0030 Multiple Cylinder Misfire and P0203 Fuel Injector 3 Circuit Open

I am beyond pissed off. Tow truck is on the way.

@RamCares -- I have send you a few messages but I haven't heard back since your initial response. Please help me out here. I am begging you. I am off the charts of upset about this. I just sent you this exact message directly as well. I am really REALLY upset. The tow truck is on it's way. AGAIN.
DM'd/responded to you.

Sunday let's chat, perhaps I can help out from unfortunate experiences - RAM Cares escalation and final resolution

~IK
Phoenix, AZ
 
Take it to a well known good dealer for sure this is crazy, park truck, place brick on throttle, go to bed when motor blows call ram cares say " uhg truck no run you fix or buy back "
 
Out of curiosity, have you tried contacting ram on Twitter? I've learned you get faster response via social media than anything else. I had an issue with my local dealer not wanting to replace the dash under warranty, so I went on Twitter, long story short the case manager contacted me within a couple of days and the dealer replaced the dashboard.
 
Out of curiosity, have you tried contacting ram on Twitter? I've learned you get faster response via social media than anything else. I had an issue with my local dealer not wanting to replace the dash under warranty, so I went on Twitter, long story short the case manager contacted me within a couple of days and the dealer replaced the dashboard.
I honestly do not have (or want) Twitter/X - I did try @RamCares here and I am still waiting for that to get traction.
 
Just updating because why not ...

I have been through hell today. The dealership it is being serviced at again can't look until Monday and they do not have any loaners.

I have been going back and forth with the dealership that sold it to me all day about a loaner - which will be a stupid Hyundai something - but that is a whole different issue at this point. They are being extremely difficult, I am not happy about it, and in all honesty I have no problem putting them on blast Monday morning. I am going to hold off on anything right now but they have not been great with anything.

They promised me a check and a loaner last Monday 10/14/2024 and neither of those things happened. Today after having to call them 6 times, they called me late in the afternoon and said I would have an hour to get there for a loaner, which they will not tell me what it is other than a Hyundai, when they know I am an hour and a half away without traffic. They won't deliver it tomorrow (Sunday), and I have to be at work Monday morning and have no vehicle, which they know very well, but they are saying they will deliver/drop it in the driveway Monday at some point. When they fail to do that I will be putting the name of the dealership up here. I am trying to find a way to get in touch with their leadership but good luck to me I guess.

Monday I will be calling the repairing dealership as well which to be honest, they have been helpful. I can't really blame them for this issue or these problems. After they made the repair they tested everything and test drove it three separate times. Then they handed it off to me and I didn't experience any issues until Friday evening. Yes it is the same/similar issue but I don't think I can blame them for that.

I am dreading the call to Stellantis. Every time I call my case manager is "unavailable" and I have still not heard back from @RamCares other than an initial reply. The only numbers I could find for corporate leadership have gone to voicemail and remain un-returned. So far I have left voicemails for Eric Mayne (248-760-2429) and Shane Karr who is Senior Vice President of Public Affairs, Stellantis North America on 10/4, 10/6, 10/8, 10/16 and 10/22 with no return call from anyone.

I am not looking forward to this week. I had my vehicle about a week from purchase. That was 10/3. I got it back on 10/23 and it lasted until 10/25.

I only had a rental for 10 days in that time and it was a large out of pocket expense which still has not been reimbursed - only a promise of a check in the mail. I have no idea how many days I will be without my vehicle this time around but I am frustrated, disappointed, and disheartened to say the least.
 
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Dealership contacted. They were saddened that it is back and having issues. Their tech (who knows the TRX/Performance lines) is deep into another truck right now but they are going to try to get him to look at it so he can at least order things.

Time to call Stellantis ...

Realizing over the weekend that I did not have any way to pull my watercrafts out was not good. Lucky I was able to get everything out yesterday in 50 degree weather because today its 28 and snowing. If I had my damn truck for the past 20+ days this wouldn't have been an issue. There is probably damage and I wonder if Stellantis is liable for my cracked block on my boat now ... :mad:

Also once again paging @RamCares because I still haven't heard back.
 
Dealership contacted. They were saddened that it is back and having issues. Their tech (who knows the TRX/Performance lines) is deep into another truck right now but they are going to try to get him to look at it so he can at least order things.

Time to call Stellantis ...

Realizing over the weekend that I did not have any way to pull my watercrafts out was not good. Lucky I was able to get everything out yesterday in 50 degree weather because today its 28 and snowing. If I had my damn truck for the past 20+ days this wouldn't have been an issue. There is probably damage and I wonder if Stellantis is liable for my cracked block on my boat now ... :mad:

Also once again paging @RamCares because I still haven't heard back.
This whole situation sucks for sure. But you have to find a different dealership and escalate the issue with Ram Cares.
While they are not to blame for the initial issue, they are to blame for the failed repair and or lack of road testing to determine the repair was solid / accurate.

Look up the CarFax to see if your truck had been in for any repairs prior to your purchase. If your truck had been a "problem child" it will show up in the CF.

As for your boat, its up to you to mitigate your damages. For example when a storm blows the shingles off your roof, you are responsible to tarp the roof and stop any subsequent water damage. Same here, Avis rents trucks for $80 per day and you knew cold weather was coming (Accuweather). Stellantis will say you could have borrowed or rented a truck to pull your boat out of the water to mitigate damages.
 
Once again my case manager is unavailable. Even though the last time it took from 10/3 to 10/23 they will only approve a 10 day rental. Somehow the expectation is to go from driving a luxury exotic SUV to a TRX to a rental of a Mitsubishi Mirage. That isn't happening as far as I am concerned.

I don't know how much I can swear on this forum but feel free to use your imaginations. They can either pay for a TRX rental or something EQUIVALENT. My family and I are not going to be buzzing around in a compact pile of crap as a rental long term and unless they can somehow guarantee a 10 day return of my truck, which to be clear, they can NOT, I am demanding a rental for a month.

I am once again promised a callback and I will once again not be holding my breath.

I really have no idea what to do
 
escalate the issue with Ram Cares.
I have been trying. Not getting too far yet it seems. Unfortunately. Still waiting and hoping.

While they are not to blame for the initial issue, they are to blame for the failed repair and or lack of road testing to determine the repair was solid / accurate.
I want to be fair - they did the repairs, and they did test it. Extensively. Three test drives, about 80 miles of them, and zero issues. When I got it back everything seemed fine. As you can imagine I was very excited. I drove it maybe 50 more miles and that is when the problems randomly came back. I don't think I can put too much blame on the dealership or say that they failed to repair etc.

Look up the CarFax to see if your truck had been in for any repairs prior to your purchase. If your truck had been a "problem child" it will show up in the CF.

I did and there is nothing. That said I did sign up for RamConnect. I was able to see previous history and the dealership that it originated from and services along the way, mostly there. I called them Friday. I am waiting on a call back. I am requesting all documentation from that dealer but I have been getting the run around with them so far. They are in Florida.

As for your boat, its up to you to mitigate your damages. For example when a storm blows the shingles off your roof, you are responsible to tarp the roof and stop any subsequent water damage. Same here, Avis rents trucks for $80 per day and you knew cold weather was coming (Accuweather). Stellantis will say you could have borrowed or rented a truck to pull your boat out of the water to mitigate damages.
I was mostly being facetious but I am also super frustrated by this situation.
 
Man, I'm really sorry you can't enjoy that truck. I've had a couple vehicles in the past just like yours with countless hours and thousands of dollars in repairs and it was just never right. My honest opinion, sell it/trade it after all the issues are resolved and get yourself into another TRX. The truck is so bad ass it deserves another chance in your life. Good luck with everything.
 
Sadly sounds like a variety of what we expect from the "new stellantis" foreign shit company, in a nosedive.

That said, if it was me, id have already created a professional but stern letter demanding a resolution, holding the warranty as their commitment to you, their customer.

I would address that email to the following contacts publicly available. Reference the case#s you have, and if you have a STAR case from the dealer, id suggest you add that information as well. A STAR case is what the dealer uses to interact with engineering on higher profile warranty/diagnostic work. The HC engine gets an automatic runaround it appears. Shitty clientele have ruined this platform for the rest of us. Imply you will take legal action against RAM and Stellantis HQ, if they do not honor their contracts.

[email protected]
[email protected]
[email protected] < If you have a extended warranty, add them anyway. Omit if you dont

Unfortunately the presidents office at RAM email doesnt work anymore, Carlos is doing a great job ruining the entire chain of brands. Though the general counsel email should gain you some traction.
 
Called Stellantis 4 times today and every time my case manager is unavailable. Are you shocked? I'm sure not.

On hold now for attempt #5 - 20 minutes into the "your wait time is less than 3 minutes"

4:22PM EST I was just hung up on after being told to hold.

Attempt #6 now ... because I have nothing else to do I guess.

@RamCares where are you? Seriously. Where ... are ... you ... !?

Meanwhile the vehicle I was constantly reassured would be delivered and in my driveway this morning never showed up. It was the straw that broke this camel's back. I am usually very cool, calm, and collected. Today ... I was not.

I hunted down and routed through every number available from Maine to Delaware until I finally reached the owners and corporate HQ for NuCar/ DCD automotive group.

I explained the whole situation in excruciating detail to the gentlemen on the other end of the line and they heard me. Loud and clear.

The Hyundai dealership and their representatives, with one exception, were unhelpful at best. I am putting it mildly right now until this pans out. Right now Corp HQ has stepped up as far as I can tell.

The people I spoke to at HQ were far more accommodating and sympathetic to the overall issues. They immediately jumped on this and engaged the way that it should have been from the word go. I have a brand new 2024 vehicle with 400 miles on it being delivered to my doorstep by 5PM (ETA) tonight. While it is not a TRX it is a full size truck with plenty of power and towing capacity.
 
1.25+ hours on hold to be sent to my unavailable case manager's voicemail ... Thanks Stellantis ... you're the best.

Not that they will care but I am about ready to unwind this deal, demand my money back, and never buy anything associated with Stellantis ever again.
 
This ...
Stallantis Sucks.png
 
Good to hear the automotive group stepped up. Try what I said above to get the legal dept involved, stop wasting your time with ramdoesntcare, they are just social media prowlers to provide the illusion of customer service.

Might want to also email TK on TKsGarage, he’s been very helpful to some guys, check out on YouTube. He has connections that might be able to support.
 
Holy shit you have GOT to be kidding me. I emailed my case manager at the same email I have been using to correspond this entire time and I get this in response:

Stellantis Sucks


Which then leads to this:
stellantis sucks more.png
 

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Good to hear the automotive group stepped up. Try what I said above to get the legal dept involved, stop wasting your time with ramdoesntcare, they are just social media prowlers to provide the illusion of customer service.

Might want to also email TK on TKsGarage, he’s been very helpful to some guys, check out on YouTube. He has connections that might be able to support.
I just emailed all of those addresses.

Will try to get a hold of TK as well. The more attention the better. Maybe it will make them perk up.

At this point I can not disagree with what you said and it sure does feel like @RamCares doesn't give a wet shit about this situation.
 
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I just emailed all of those addresses.

Will try to get a hold of TK as well. The more attention the better. Maybe it will make them perk up.

At this point I can not disagree with what you said and it sure does feel like @RamCares doesn't give a wet shit about this situation.
Best of luck man. Keep us in the loop. If i find anything else I’ll shot it your way.
 
Holy shit you have GOT to be kidding me. I emailed my case manager at the same email I have been using to correspond this entire time and I get this in response:

View attachment 137443

Which then leads to this:
View attachment 137445
There’s a lot of turnover and shifting around going on at HQ, so might not be there anymore.

I had a similar incident recently trying to cancel an extended warranty on my challenger before I was going to trade it. Unbelievable amount of stupidity, all foreign workers. I’ve been a mopar guy for a long time and it’s been very agitating getting any service from them, luckily my dealer is very good but not everyone else has that near them.
 

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