TRX issues, frustrations, and fears ...

[Hpmaniac]

This is ridiculous.

 

[Hpmaniac]

I'd like to choke out that P>O>S CEO of the company.

 

[RedEyeTRX]

I'd like to choke out that P>O>S CEO of the company.

If you think this is bad, talk to someone INSIDE a RAM dealership about how many duplicate / repeated hoops they have to jump through to WARRANTY a HC engine. Even with 100% diag and failure data, it can take 2-3-4 months to get the engine. BTW, the HC engine is still being produced as a crate engine. There is no "shortage" of them.

 

[UnloosedChewtoy]

BTW, the HC engine is still being produced as a crate engine. There is no "shortage" of them.

Don't spill the beans on that! How are they supposed to blame someone else for long waits on parts if you keep on telling people the secrets?

 

[TRXWillis]

Cut your losses. You are wasting time you will never get back. Buying these used is a crap shoot like buying a Ferrari used. It is a crazy complicated extreme performance vehicle full of crazy electronics all with known build quality issues. If you can get it sold and not loose too much you will be better off. I bought mine new and paid too much, have paint and body issues, but I smile every single time I drive it.

I have had three Rams and on my second I had the extended warranty. Overall the warranty is fine if you have a dealer to run interference for you and things eventually get fixed. Matt Bowers in Baton Rouge has been quite good overall for me, but Stellantis has horrible customer service. You have to have a dealer that will run interference for you or you will get nowhere. You don't, so I say cut your losses and regroup.

 

[Sinister4]

lol 4 month wait they can buy back the truck NFW id wait that long even with inside storage and a free "like" loner horrible service but as said I love the truck

 

[TRXWillis]

lol 4 month wait they can buy back the truck NFW id wait that long even with inside storage and a free "like" loner horrible service but as said I love the truck

I have had a few telephone calls with Stellantis on warranty issues and it is a nightmare and completely unproductive. You have to get the dealer to love you and run interference. Even then, it is not great but usually works out for the most part. I have learned to lower my expectations and be firm but nice with the dealer.

 

[Hpmaniac]

I fixed all 4 of my axles out of pocket, i had no desire to deal with the dealership.

 

[DynoDNA]

Does anyone know how to get in touch with someone in upper management or something along those lines at Stellantis directly?

My case manager was once again "unavailable" when I called this morning. Then "on break" when I called a second time. It is constant ...

Talked to the dealership. They don't have anyone there named "Kelly" and the truck won't be done today, tomorrow, and potentially not this week.

 

[DynoDNA]

2 more calls this morning to case manager and go figure ... not available. Anyone know how to get this cushy job?

BUT!!! YOU READY FOR THIS!?

The truck is READY!!! They extensively tested everything and there are no issues, codes, problems or anything else. They got me my 2nd FOB (free because Stellantis can suck it) and I will be buying my service manager and tech some very nice gifts ...

Notably, the dealership notified me of this good news. I can only assume because they 1. give a crap and 2. When they called to update my case manager she was probably unavailable.

I am excited to get my truck back finally.

No word on reimbursement. No word on RAM MAX warranty. No word on if they will help me with RAM Connect price. I won't hold my breath on any of it at this point. I am PISSED with Stellanshit.

To give credit where credit is due, @RamCares did get back to me. I gave them a bunch of extra details and asked for some help on those above items so maybe ... just maybe ... there is a redemption arc or something here.

 

[RedEyeTRX]

2 more calls this morning to case manager and go figure ... not available. Anyone know how to get this cushy job?

BUT!!! YOU READY FOR THIS!?

The truck is READY!!! They extensively tested everything and there are no issues, codes, problems or anything else. They got me my 2nd FOB (free because Stellantis can suck it) and I will be buying my service manager and tech some very nice gifts ...

Notably, the dealership notified me of this good news. I can only assume because they 1. give a crap and 2. When they called to update my case manager she was probably unavailable.

I am excited to get my truck back finally.

No word on reimbursement. No word on RAM MAX warranty. No word on if they will help me with RAM Connect price. I won't hold my breath on any of it at this point. I am PISSED with Stellanshit.

To give credit where credit is due, @RamCares did get back to me. I gave them a bunch of extra details and asked for some help on those above items so maybe ... just maybe ... there is a redemption arc or something here.

Glad you are getting your truck back. Did the dealership give you details on what they found, what they fixed or how they resolved the issue?

 

[PhoenixTRX]

Guess I was confused whether you called MOPAR Warranty (??) or opened a case# with RAM Cares (which I found easy/efficient - including getting someone assigned). Likewise loaner vehicles (Stellantis only options through Enterprise) were provided on multiple occasions and for weeks that filled our daily needs (Jeep Grand Cherokee/Pacifica minivan). They absolutely called and 'lit 's at the dealership' to expedite resolution... ultimately referred me to a better dealership/specific Service Advisor I've had since - receiving incredible and seamless help.

@RamCares is the ONLY reason we kept our TRX... we had two bouts of engine misfire codes (the second one happening in multiple cylinders could have been resolved if the f'ing first dealership had checked a related S.T.A.R.S. report/done a software update). Injectors were replaced (nothing else found). I/C coolant pump and radiator were replaced (unrelated).

Curious what dealer in NH? I used to work at FOSS Motors (Exeter) back in 91' (now in AZ) and still have occasional contact with their (3rd generation) family members (helped in past)

 

[DynoDNA]

Glad you are getting your truck back. Did the dealership give you details on what they found, what they fixed or how they resolved the issue?

They did. I am getting a full writeup by tomorrow afternoon. They are finalizing and formalizing and emailing it to me. It was the pins in the connector down to the PCM/ECU (whatever the proper acronym is) that were physically too little tension just barely making contact so it was making the fuel injectors flip their shit.

I got two bottles of red wine for the service manager lady, a bottle of Viking's Blod mead and two 4 packs of the special stuff from a local brewery for my tech. It is the least I can do. They fixed the beast and I am back on the road. I put about 60 miles on it this afternoon from dealership to home to dinner to home and gave her a quick bath because she was filthy.

I have also applied at Stellantis to be a Senior Case Manager since I could use the secondary stream of passive income for setting my status message as "unavailable" all day every day.

 

[DynoDNA]

Guess I was confused whether you called MOPAR Warranty (??) or opened a case# with RAM Cares (which I found easy/efficient - including getting someone assigned). Likewise loaner vehicles (Stellantis only options through Enterprise) were provided on multiple occasions and for weeks that filled our daily needs (Jeep Grand Cherokee/Pacifica minivan). They absolutely called and 'lit 's at the dealership' to expedite resolution... ultimately referred me to a better dealership/specific Service Advisor I've had since - receiving incredible and seamless help.

@RamCares is the ONLY reason we kept our TRX... we had two bouts of engine misfire codes (the second one happening in multiple cylinders could have been resolved if the f'ing first dealership had checked a related S.T.A.R.S. report/done a software update). Injectors were replaced (nothing else found). I/C coolant pump and radiator were replaced (unrelated).

Curious what dealer in NH? I used to work at FOSS Motors (Exeter) back in 91' (now in AZ) and still have occasional contact with their (3rd generation) family members (helped in past)

Initially I called the MOPAR warranty stuff, then went to Reddit, then they sent me to 5thgen RAM forums and ultimately I landed here and with @RamCares reaching out in the thread. We have had some initial convo and I think they are looking into things. Hopefully they can make this all right post-repair etc.

The MOPAR/Stellantis warranty folks that I called initially have been awful. The dealership has been great. It is Priority over in Salisbury MA.

Small world about Foss - it almost went there but they redirected to Priority. I don't know too much about Foss other than where it is and the one time my friend went there to look at a vehicle he did not have a great experience but that could just be a fluke. I have never been there to be honest.

The rental thing has been extremely frustrating. They told me I need to pay out of pocket regardless of where I go. So I went to Turo. They never offered to pay for the rental or arrange the rental. I really wish they would have because I am several thousands in rentals over the past 20+ days until getting the truck back today with nothing more than a promise of eventual reimbursement which now they say can take 30 days. Meanwhile, I had to put this on a credit card so I am paying the interest to boot. Sucks.

 

[PhoenixTRX]

Initially I called the MOPAR warranty stuff, then went to Reddit, then they sent me to 5thgen RAM forums and ultimately I landed here and with @RamCares reaching out in the thread. We have had some initial convo and I think they are looking into things. Hopefully they can make this all right post-repair etc.

The MOPAR/Stellantis warranty folks that I called initially have been awful. The dealership has been great. It is Priority over in Salisbury MA.

Small world about Foss - it almost went there but they redirected to Priority. I don't know too much about Foss other than where it is and the one time my friend went there to look at a vehicle he did not have a great experience but that could just be a fluke. I have never been there to be honest.

The rental thing has been extremely frustrating. They told me I need to pay out of pocket regardless of where I go. So I went to Turo. They never offered to pay for the rental or arrange the rental. I really wish they would have because I am several thousands in rentals over the past 20+ days until getting the truck back today with nothing more than a promise of eventual reimbursement which now they say can take 30 days. Meanwhile, I had to put this on a credit card so I am paying the interest to boot. Sucks.

When @RamCares calls a dealership - it's a "Oh F**K" for those involved. I saw attitude and exigency change... unfortunately given the muppets that work there/systemic culture it was time to exit to a @RamCares referral who completely solved outstanding issues.

Glad you found this forum and progress(!!) and I wasn't trying to be skeptical or a critique of your process... following the logistical steps but @RamCares was definitely the 'fix' in my case and I truly felt like someone at corporate Stellantis was helping. I also take insane notes which probably helped too - professionally institutionalized to expect gross and unremarkable performance from Vendors/Manufacturers/etc.

 

[DynoDNA]

When @RamCares calls a dealership - it's a "Oh F**K" for those involved. I saw attitude and exigency change... unfortunately given the muppets that work there/systemic culture it was time to exit to a @RamCares referral who completely solved outstanding issues.

Glad you found this forum and progress(!!) and I wasn't trying to be skeptical or a critique of your process... following the logistical steps but @RamCares was definitely the 'fix' in my case and I truly felt like someone at corporate Stellantis was helping. I also take insane notes which probably helped too - professionally institutionalized to expect gross and unremarkable performance from Vendors/Manufacturers/etc.

You are all good friend. I wish I knew how to contact RAMCares from the get-go - I was very new to the whole process so I kind of just stumbled my way through it. So far so good with the truck now that it is back.

I am very happy I found this forum. Credit where credit is due I should have thanked @IdahoKTM for pointing me here.

There has been a ton of info on here and everyone has been very helpful. It has been a journey. I am the same way with note taking and documentation. Believe me when I say the truck is back but this is not over lol

 

[RedEyeTRX]

Glad it was just a loose connection! Have fun with your TRX!

 

[IdahoKTM]

I am very happy I found this forum. There has been a ton of info on here and everyone has been very helpful. It has been a journey. I am the same way with note taking and documentation. Believe me when I say the truck is back but this is not over lol

You're welcome.

 

[PhoenixTRX]

You are all good friend. I wish I knew how to contact RAMCares from the get-go - I was very new to the whole process so I kind of just stumbled my way through it. So far so good with the truck now that it is back.

I am very happy I found this forum. There has been a ton of info on here and everyone has been very helpful. It has been a journey. I am the same way with note taking and documentation. Believe me when I say the truck is back but this is not over lol

I had an insane experience in duration and comedy of incompetence and (first) dealership apathy.

Feel free to DM me your contact info - glad to chat/brainstorm if issues continue!

Iain -

 

[DynoDNA]

FUCK MY LIFE.

It just happened again. Started shuttering and shaking and smoking out the exhaust (its dark out but its dark smoke and smells like shit/fuel so not a head gasket -no antifreeze smell - not white steamy smoke) and then the beeping and check engine light came on. The air/fuel ratio display stopped working and maybe 4 miles up the road it thre P0030 Multiple Cylinder Misfire and P0203 Fuel Injector 3 Circuit Open

I am beyond pissed off. Tow truck is on the way.

@RamCares -- I have send you a few messages but I haven't heard back since your initial response. Please help me out here. I am begging you. I am off the charts of upset about this. I just sent you this exact message directly as well. I am really REALLY upset. The tow truck is on it's way. AGAIN.