Brand-New 2027 RAM TRX — 3 Days Old, 150 Miles, Check Engine Light, Brake System Faults & Multiple Codes

[thisisant]

I’m a longtime RAM/Mopar enthusiast and have owned several RAM/Mopar vehicles over the years. I was extremely excited to take delivery of my brand-new 2027 RAM TRX, but unfortunately that exhilaration turned into frustration and disappointment very quickly.


The truck is only 3 days old with approximately 150 miles on it, and the check-engine light came on along with brake-system related faults and multiple additional codes.

The diagnostic scan showed:

• B15A1-00
• U0069-00
• C05C2-00 — brake booster/brake-system related fault
• U1136-00

Because of the brake-related fault, I was obviously concerned about continuing to drive the truck.


I contacted RAM Customer Care, a case was opened and escalated, and I returned the truck to the dealership as instructed. At this point I’m waiting for RAM to respond and determine how they intend to address this.


For a brand-new TRX with only about 150 miles, this has been extremely disappointing. I’m hoping RAM steps up and provides a satisfactory resolution.


I’ll update this thread as I hear more.


Photos attached: diagnostic report, dashboard/check-engine warning, and the truck itself.

 

[MCooper]

Damnnnnn that is very disappointing to say the least. Hope it turns out fine for you.

 

[Louk]

Frustrating, sorry your having these issues. I’m just glad you didn’t say the classic “for a truck costing x” line

Could happen to any vehicle though, Kia forte up to insert random boutique car brand.
“Should” be an easy fix

 

[stubs_78]

"Man, for a brand new, $100K truck, I would have expected more."

No seriously, that sucks.

 

[RamCares]

Oh no we're sorry to hear of this! We're glad you have a case already opened with our Ram Cares team. We're in private message if you need us.

Diamond
Ram Cares

 

[808TRXSRT]

Make sure all your fuses are pressed down firmly in your fuse box!

 

[BusaDave]

Sounds like the way my 2021 TRX went. Mine is on the train for delivery. If this happens to me the vehicle will be delivered back to the Dealer along with a letter. This letter that will have been sent to Ram with a copy to the Dealer doing the repair pursuant to the instructions in the Terms and Conditions for an official IAW with the Laws of Texas what most call a "Lemon Law Letter". This is what starts the official process and will protect you. With all of the quality problems with not just RAM but all manufacturers currently and is getting worse.

 

[thisisant]

Thank you. At this point the bigger issue for me is how Ram has handled it since the truck went back. I opened a case immediately and followed their instructions. The truck has now been in their hands longer than I had it before the problems started.


I was told the case was escalated, but getting any meaningful response has been extremely difficult. I’ve made repeated calls, spent long periods on hold, and have basically been told to wait for the case manager. With the holiday weekend, I’m now being pushed into next week without a clear answer as to what Ram intends to do with a brand-new truck that developed these faults at roughly 150 miles.


What’s sad is this could happen to any one of us here. We spend a lot of money on these trucks and expect the manufacturer to stand behind them when something goes wrong, especially this early. At this point, the lack of urgency and communication is becoming just as concerning as the original problem.

Thanks again to everyone here for the advice, support, and for letting me vent a little. I really appreciate it.

 

[RedEyeTRX]

Thank you. At this point the bigger issue for me is how Ram has handled it since the truck went back. I opened a case immediately and followed their instructions. The truck has now been in their hands longer than I had it before the problems started.


I was told the case was escalated, but getting any meaningful response has been extremely difficult. I’ve made repeated calls, spent long periods on hold, and have basically been told to wait for the case manager. With the holiday weekend, I’m now being pushed into next week without a clear answer as to what Ram intends to do with a brand-new truck that developed these faults at roughly 150 miles.


What’s sad is this could happen to any one of us here. We spend a lot of money on these trucks and expect the manufacturer to stand behind them when something goes wrong, especially this early. At this point, the lack of urgency and communication is becoming just as concerning as the original problem.

Thanks again to everyone here for the advice, support, and for letting me vent a little. I really appreciate it.

Sucks to have issues with a new truck....Betcha its something simple (fuse, ground strap, connector not fully seated, etc)
With RAM warranty repair, this is how it works at "most" dealerships.....
Self pay, cash pay and fleet repair take priority in queue.
Then warranty work. They may not get to it for 1 - 2 weeks, regardless if its a new truck or not. If they are waiting on any type of approval from RAM before starting diag, it will be longer.
This is FIRST HAND from a buddy who works as a service writer for RAM.