Need help tracking.

[Apxmen69]

Hello everyone, happy and excited to be here. Just had a few questions because I'm not sure why my vehicle status does not update.

I placed an order, received a VON. I'm able to track it on the Ram trucks website; however, it has been in the same status now since July, which is order received and confirmed. It has not gone into production or D1 status. The dealer says the same thing. But tells me they are having issues with Dealer Connect.

That's all they show, but yet they've told me a few weeks ago, it's in production. I called customer support for RAM, They said it went into production on November 3, however here in the tracker the VIN does not exist. And the message I get is the following.
"No truck in the tracking sheet matches"

Can anyone explain what this could possibly mean? Thank you. best regards

ApXmen69

 

[2021HBTRX]

I can't, but @Eighty might be able to help.

 

[Eighty]

Hello everyone, happy and excited to be here. Just had a few questions because I'm not sure why my vehicle status does not update.

I placed an order, received a VON. I'm able to track it on the Ram trucks website; however, it has been in the same status now since July, which is order received and confirmed. It has not gone into production or D1 status. The dealer says the same thing. But tells me they are having issues with Dealer Connect.

That's all they show, but yet they've told me a few weeks ago, it's in production. I called customer support for RAM, They said it went into production on November 3, however here in the tracker the VIN does not exist. And the message I get is the following.
"No truck in the tracking sheet matches"

Can anyone explain what this could possibly mean? Thank you. best regards

ApXmen69

If it’s still in D1 or less, then it is not in production - they are obfuscating. My data shows trucks that have advanced through E/F/G status (for a build sheet), at a minimum. It doesn’t show unbuilt trucks (even if a VIN was assigned).

 

[Eclipse7]

Hello everyone, happy and excited to be here. Just had a few questions because I'm not sure why my vehicle status does not update.

I placed an order, received a VON. I'm able to track it on the Ram trucks website; however, it has been in the same status now since July, which is order received and confirmed. It has not gone into production or D1 status. The dealer says the same thing. But tells me they are having issues with Dealer Connect.

That's all they show, but yet they've told me a few weeks ago, it's in production. I called customer support for RAM, They said it went into production on November 3, however here in the tracker the VIN does not exist. And the message I get is the following.
"No truck in the tracking sheet matches"

Can anyone explain what this could possibly mean? Thank you. best regards

ApXmen69

@Apxmen69 - If your RAM website tracker shows VON and VIN but just says “order confirmed” and not “scheduled”, it is still in D status - that means RAM intends to build your truck but it is not scheduled for production yet.

Granted the RAM website tracker is sometimes lagging and not always up to date but if you’re unable to see VIN in forum tracker as well, then for sure your truck is not in production and RAM website tracker is correct at this time. Your dealer is just stringing you along.

But don’t worry just yet. Orders at SHAP are not picked up on a first come first serve basis and for whatever reason some early orders tend to wait till in D status for months before moving along.
Ex. My RHO took 7 months to get built and arrive at dealership but my TRX took just one month to get built from order to shipped.