My truck has been at the dealer for 10 weeks now, looking for options and advice on what can be done with RAM or Dealer.

[jpsander]

Back in February, I took in my 2023 RAM TRX to the dealer for a check engine light "code P0850, Park/Neutral Switch performance".
They replace a solenoid first, didn't fix it, then the wiring harness, which took a few more weeks, then further troubleshooting where finally they decided to put in a whole new transmission.
Unfortunately, that didn't solve all issues so my truck has been at the dealer for 10 weeks now.
I have a case with RAM support who does follow up once in a while but doesn't seem to get much traction with the dealer.

Given that my truck is not qualifying anymore for the Lemon law, what other options do you believe I have to get either compensation or force a resolution (which I guess is hard to force...).

They gave me a loaner (the Hurricane sucks) but I think 10 weeks is really ridiculous given what we paid for the trucks.

If anyone has any advice based on similar experiences or knowledge of the law, that would be great. I am in Georgia.
Not ready to engage a lawyer yet but don't see many other options if this keeps going on.

Kind Regards,

Jordi.

 

[SHIFTT IX MR]

Why is 10 weeks not enough time for them to figure this out? Sorry but i don't waiting longer will help them at this point. 10 weeks, is absurd.

 

[JPV96]

@RamCares

 

[2021HBTRX]

What other dealers are in the area? Obviously there can be a huge difference from place to place.

I only take my truck to the dealer for certain services because they retained one older knowledgeable mechanic that really only works on the higher end vehicles that come in. Unfortunately many of these places don't have guys like that anymore that can problem solve.

 

[Louk]

Why is 10 weeks not enough time for them to figure this out? Sorry but i don't waiting longer will help them at this point. 10 weeks, is absurd.

If I’m reading this correctly it has been sitting for 10 weeks and in that time has several repairs done including an entire transmission.

just a valve rebuild kit for our powerstroke took almost a month to come in. I imagine most of the downtime was waiting for parts to arrive.

 

[jpsander]

I engaged Ramcare after the first repair failed, they are the ones that opened a case. They are following up but they don't seem to have a lot of influence over the dealer.
I am in the Atlanta area so plenty of dealers but to me they are pretty much all the same, now that I am close to the end of my warranty, I kind of want to see it through at one place...And yes, some of the downtime was getting parts and getting permission to replace things especially the transmission...just trying to prepare myself in case this keeps lingering on...but not a whole lot of options...patience is a virtue but it does run out at some point....