I disagree.
Just because Tesla might have delays in service doesn’t mean other brands don’t. How about the folks who have had their trucks at dealer lots for months getting ONE item addressed, like a blown engine? Does that count? Or related trips for the same issues. We have all dealt with that most likely.
How is it that Tesla and Rivian owners are the most satisfied? Must be something they are doing right. No they aren’t perfect.
Of course a vehicle obviously has more parts than a phone. That should not preclude the idea of getting rid of these scumbag dealers and their antiquated model.
And who says you must have a middleman to do repair work or have a repair shop? The dealer association and lobbyists and old school manufactures… screwing the consumer.