Help dash

[agelof]

First, it’s been a long time but I wanted to again thank everyone who makes this forum possible and a success. Back in 2021 when I was exploring diving into TRX dream, this website lead me to Granger motors, getting my 2022 built to all my specs, a great discounted extended warranty and the TRX at about $10k below MSRP when all my locals were charging huge mark ups.

So now I’m back needing help again. I absolutely love my TRX. I’ve been lucky enough go to have had a lot of great vehicles (from BMWs, mega cab, Lexus LC, tons of maxed out trucks) and my TRX is by far my fav of bunch.

So my 2022 dash started to warp. It was inside my warranty and my extend. I brought to my local dealer and it had been almost a year without a part. Finally I went around my dealer made a direct Ram customer service case. I had a very involved guy, escalated my case. After about a month my local dealer called said my dash was in. Brought it in and they installed it.

So now the help. I have a grey stitched interior. I like a bit low key on interior finishes and the bright red stitching option on my 2022 build was not for me. So now my raised leather warp is gone but it’s very mismatched stitching. I am currently trying to get a straight answer from Ram and my dealer. I am annoyed because IF they claim only red was available and grey not being made THEN they shoulda had convo with me and maybe having stitching colored before install might have been an option. Or they mis ordered a part, It seems odd to me that if thousands ?? Of TRXs like mine had grey stitching and Ram would just make only the bright red ?

Does any one have any experience in this dash issue and any constructive insight as I wait on Ram & local dealer story ?

Thanks

Adam G

 

[TRXMIKE]

As I said in your other post they owe you the correct dash. Make them order the correct part and replace don't want on it bring it back to them and demand the fix. The fact they would even try to pull this is absurd seems Ram QC is in the shitter in 26!