I’m making this post so that others are aware of the possible circumstances they may be facing when purchasing the Oracle front bumper flush light bar system.
I purchased and installed the light bar on my TRX without issue, very simple and clean install. I then added the Foutz level kit and had to adjust the output of the light bar. After installing the light bar there are small plastic dummy plugs that get installed over the screws that are used for mounting the system to the truck, once installed there is no easy way to remove these plugs. These plugs provide a “finished look” and cover up the screws used for mounting. The first time I had to remove the plugs I used some small picks and was able to perform the task with minimal damage, just some small scratches.
I recently filled my truck with hunting gear and the front was sitting nose high making the led light unusable. While Im hunting and actually driving the truck off-road is when the light bar will be utilized the most so I knew it was time to adjust the beam once more and aim the light output down more.
The plugs were not removed so easily this time, they sustained a decent amount of damage and were unusable. I figured to myself this would be no big deal; I’d contact Oracle and purchase two new dummy plugs. I sent Oracle a message yesterday explaining the situation and requesting two new plugs. Oracle’s first response was “that’s not a part we have available”. I asked how I would locate the part since it’s sold as part of their product, they stated “we don’t have a way to split that part from an already packaged system, as it is a pre packaged kit assembled from the factory. We are unable to pull these parts from another system on the shelf”. In a wise ass manner I asked if they expected me to purchase another $400 light bar system? I then stated this was not the customer service I expected. Their response was “we’re sorry for the inconvenience. If we do come across a set of plugs on a unsellable item, we’ll be happy to send them to you free of charge”.
This seems to be a pretty large company and for a $450 light bar system I would expect them to have replacement parts available. My advice to anyone who has purchased this same system is to be extremely cautious when removing the dummy plugs. My TRX now has two uncapped/unplugged holes in the front of it and it looks like garbage, I’m sure snow and ice will do a number on the hardware if I don’t figure out a way to keep the elements out. I’m hoping Oracle will come up with some new plugs for me but I’m not holding my breath. Rant over, thanks for reading.