probably because you messaged them either too early or too late...I know ppl is bitching of the light on FB and they either know something is wrong with the bar and just replace everything or they replaced too many and they stopped doing it.
Hello Sean,I’m making this post so that others are aware of the possible circumstances they may be facing when purchasing the Oracle front bumper flush light bar system.
I purchased and installed the light bar on my TRX without issue, very simple and clean install. I then added the Foutz level kit and had to adjust the output of the light bar. After installing the light bar there are small plastic dummy plugs that get installed over the screws that are used for mounting the system to the truck, once installed there is no easy way to remove these plugs. These plugs provide a “finished look” and cover up the screws used for mounting. The first time I had to remove the plugs I used some small picks and was able to perform the task with minimal damage, just some small scratches.
I recently filled my truck with hunting gear and the front was sitting nose high making the led light unusable. While Im hunting and actually driving the truck off-road is when the light bar will be utilized the most so I knew it was time to adjust the beam once more and aim the light output down more.
The plugs were not removed so easily this time, they sustained a decent amount of damage and were unusable. I figured to myself this would be no big deal; I’d contact Oracle and purchase two new dummy plugs. I sent Oracle a message yesterday explaining the situation and requesting two new plugs. Oracle’s first response was “that’s not a part we have available”. I asked how I would locate the part since it’s sold as part of their product, they stated “we don’t have a way to split that part from an already packaged system, as it is a pre packaged kit assembled from the factory. We are unable to pull these parts from another system on the shelf”. In a wise ass manner I asked if they expected me to purchase another $400 light bar system? I then stated this was not the customer service I expected. Their response was “we’re sorry for the inconvenience. If we do come across a set of plugs on a unsellable item, we’ll be happy to send them to you free of charge”.
This seems to be a pretty large company and for a $450 light bar system I would expect them to have replacement parts available. My advice to anyone who has purchased this same system is to be extremely cautious when removing the dummy plugs. My TRX now has two uncapped/unplugged holes in the front of it and it looks like garbage, I’m sure snow and ice will do a number on the hardware if I don’t figure out a way to keep the elements out. I’m hoping Oracle will come up with some new plugs for me but I’m not holding my breath. Rant over, thanks for reading.
Sorry to see the condensation concerns. We do ask that customers remove the valve on the back and let the condensation out.
This is good news. I'd prefer the Oracle as it's brighter than the Vision-X I put in your mount. I will send you a PM to start there with the new bar.
Hi Melissa,
I’m not aware of any adjustment. But I recall someone saying that they flipped the light itself in the bracket (so that the wiring is on the left side of the vehicle), and it made a difference.
There are two adjustment screws on each side. You have to remove the bar to get to them.
I figured it out. Those 2 10mm bolt loosen to take the light bar out of the frame. I flipped it over. when putting it back in, the key is to not place it all the way back into the slots. Leaving the bar about a 1/4 inch away from fully seated allows the bar to rotate. Tighten the bolts and it’s good to go.
I fully recommended @Boosted ’s Brawler Fab Behind the Grill Kit (and his backup light kit as well as a-pillar light mount) as well as @Shifts_And_Grins behind the grill lower kit mount. Both are great quality, and customer service is awesome!
I seem to recall that some of them were installed upside down in the housing. Which side (of the truck) does the power cord come out of? Mine is on the right/starboard side, and it's angled properly.
I just checked and the power is on the left. I was able to use trim removal tools to take out the plug and check everything. While I couldn't figure out how to get a wrench into that 10mm bolt on either side, I did notice that when I put a ton of force into tightening the mounting bolts, the light began to point higher and higher.
I can't help you there, as I didn't even pay attention to that part (mine was fine, so I didn't look at the inside stuff). It's probably best that you backed off the bolts a bit - some people have experienced cracked housings over time from over-tightening the bolts. As long as it's pointing where you want now, I'd say close it up and worry about something else. Like condensation inside the LED housing, haha.
Sounds like a reasonable approach! Much appreciated guidance.
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