Waiting on a Radio

Brad1331

TRX Fiend
Founding Member
Joined
Sep 8, 2020
Messages
378
Reaction score
582
Location
Libertyville IL
Current Ride
2021 Silver TRX
Back story I have a 19' Ram 1500 limited with the 12 inch screen and on November 13th I took my truck into the dealer because the radio was randomly powering down and couldn't be turned back on. They found a short in the radio on November 13th gave me a loaner vehicle and said they ordered a new radio and it should be in by November 20th....

Every week I have received a call from the dealer saying the radio isn't in yet with a new expected delivery date and i just got a call from him this morning 12/15 and they said the new expected delivery date is now 12/28. And i suspect this is just another guess since the radio isn't actually made by FCA it is a 3rd party supplier.

Now I don't really care all that much that my current truck is tied up in the shop for 6 weeks plus as I have a free loaner and I'm not putting miles on the truck I'm trading in for the TRX, however the problem is my 19' ram uses the exact same radio that is going into the TRX and if they can't even get 1 radio made and shipped for a warranty claim I don't have much hope that they will have the parts from 3rd party suppliers to build many TRXs at all. For whatever reason it seems they are putting all their parts into building as many regular 2021 1500s as they can as I see dealers all over the place with plenty of fully loaded new 1500s for sale.

From a business perspective I guess I get it that their isn't competition for the TRX currently on the market (they stopped making raptors completely until the new one comes out) and they would rather have someone be able to compare the 2021 ram on the lot with the ford and chevy on the lots down the street and people with orders for a TRX can't cancel it and buy something similar so they are stuck waiting and bitching on forums that they want their new truck for christmas and anyone who does cancel their order there are a dozen guys waiting to take their place in line
 
OP
B

Brad1331

TRX Fiend
Founding Member
Joined
Sep 8, 2020
Messages
378
Reaction score
582
Location
Libertyville IL
Current Ride
2021 Silver TRX
Update I just got a call from the Dealer that the radio is installed and the truck is ready to be picked up 10 days before they said the part would be in.....Hopefully this is sign that FCA is wanting to under promise and over deliver and my TRX will be in well before their quoted month of march 2021 too
 

tkdr6

TRX Fiend
Founding Member
Joined
Sep 16, 2020
Messages
395
Reaction score
660
Location
Denver, CO
Current Ride
2013 Ram 3500 Laramie
Update I just got a call from the Dealer that the radio is installed and the truck is ready to be picked up 10 days before they said the part would be in.....Hopefully this is sign that FCA is wanting to under promise and over deliver and my TRX will be in well before their quoted month of march 2021 too
Love your positive thinking and right there with you!
 

F8Demon

TRX Junkie
Founding Member
Joined
Aug 13, 2020
Messages
685
Reaction score
920
Location
Minnesota
Current Ride
Dodge Demon and 2021 Hydro Blue TRX
Update I just got a call from the Dealer that the radio is installed and the truck is ready to be picked up 10 days before they said the part would be in.....Hopefully this is sign that FCA is wanting to under promise and over deliver and my TRX will be in well before their quoted month of march 2021 too
Thanks for the update Brad, we were all on pins and needles.
 

Latest Discussions...

RAM TRX Forum Supporting Member Badge

RAM-TRX Vendors

justboltons.com BwoodyPerformance.com
Top