Technical Service Bulletins

[madmaxtrx]

I would like to see what they say .

I just got off the phone with a dealer here in metro Detroit. The dealer advised me that Chrysler has these kits blocked off until October which means they can’t order them until then. Curious to see what others find out from their dealers as well.

 

[313TRX]

I just got off the phone with a dealer here in metro Detroit. The dealer advised me that Chrysler has these kits blocked off until October which means they can’t order them until then. Curious to see what others find out from their dealers as well.

My dealer said the same thing. 744 kits, but are pending until October 1st. Hope the it don't get worse

 

[madmaxtrx]

My dealer said the same thing. 744 kits, but are pending until October 1st. Hope the it don't get worse

There has to be someone out there who can duplicate these kits in the aftermarket world and not depend on these people. Calling dealers is like slowly self inserting a splinter in between your nails.

 

[Alienhead]

DRIVE LINE CLUNK UPDATE!!!!!!!!!!!!!!!

Case Number:S2121000015 REV. BRelease
Date:July 2022
Symptom/Vehicle Issue: Drive line Clunk When Stopping Or Upon Take Off Launch Immediately After A Stop
Customer Complaint/Technician Observation: Owner complains of a drive line clunk."Customer reports a clunk from while coming to stop, the transmission is in a coast down shift to stop, or when just starting to tip into throttle to launch after a momentary stop." Clunk can be mistaken for Transmission down shift anomaly also; this can be verified by manual shift control (paddle control during coast down to 2nd gear to verify not transmission related). Discussion: If the concern described above has been identified, it is a condition that has been investigated by engineering; the recommended service repair actionavailable is currently service kit P/N–68597433AA; requires a VOR order. Proceed only if part number on driveshaft label is 53011135AC, 53011135AD, or 53011135AEKit includes:-1 Boot-2 Clamps-1 tube of grease, to be added to the propshaft internal splines. -8 bolts (Front and Rear prop shaft secure) -Instruction sheet. Note: Grease included in the kit is special formulation unique for TRX propshaft.

NOTE: I checked on the availability of part number 68597433AA. It is currently listed as "CAMPAIGN PART NOT YET AVAILABLE, EXP - OCT 01, 2022" I see inventory out in the field for it but its at a very low level. They may be stocking up to be ready.

 

[wac45]

I took my truck in today for the clunk. They verified that it is covered under the latest star bulletin (ref the axle number series) and test drove to check it. They are telling me they will have the parts in about 2 weeks so we shall see.

 

[RamCares]

Hey everyone,

We wanted to share with you Star Case S2121000015 REV. B. This Star Case is a second revision of S2121000015 REV. A that addresses the driveline “clunk” noise while coming to stop, when the transmission is in a coast downshift to stop, or when just starting to tip into throttle to launch after a momentary stop. This new revision addresses how to repair this issue. We recommend bringing this Star Case revision into your dealer for repair. As always, if you’d like some assistance while your vehicle is at the dealership, you can always reach out to us. We can be reached via direct messaging.

Ram Cares

 

[Alienhead]

Speaking to local Idaho owners!

Since the parts are not yet available and we the dealers would hopefully be the first to know when they are. I am starting a list of local owners that would like me to call when parts are available. To keep this organized and streamlined please send an email to [email protected] if you are local in Idaho and want to use our dealership for the repair.

 

[wac45]

Hey everyone,

We wanted to share with you Star Case S2121000015 REV. B. This Star Case is a second revision of S2121000015 REV. A that addresses the driveline “clunk” noise while coming to stop, when the transmission is in a coast downshift to stop, or when just starting to tip into throttle to launch after a momentary stop. This new revision addresses how to repair this issue. We recommend bringing this Star Case revision into your dealer for repair. As always, if you’d like some assistance while your vehicle is at the dealership, you can always reach out to us. We can be reached via direct messaging.

Ram Cares

@RamCares Thank you for posting this information, communication on these types of issues is much appreciated. I took mine into the dealer today and they were aware of the bulletin and quite helpful.

Any idea on how long before these parts are available to the dealers? Estimates have ranged from 2 weeks to 8 weeks before available.

Thanks

 

[04Ram2500Hemi]

Is there a website that lists all of the TSB's for Ram?

 

[RobR651]

Is there a website that lists all of the TSB's for Ram?

NHTSB will have them posted. It’s a clunky way of looking them up but they’re on there

 

[Cromin8tor]

NHTSB will have them posted. It’s a clunky way of looking them up but they’re on there

You would like to think Ram Care would have them posted, honestly I’ve never looked

 

[04Ram2500Hemi]

You would like to think Ram Care would have them posted, honestly I’ve never looked

@RamCares any input?

 

[Cromin8tor]

@RamCares any input?

RAM® App - App Store

Download RAM® by FCA US LLC on the App Store. See screenshots, ratings and reviews, user tips, and more games like RAM®.

apps.apple.com

Here you go, input all the data of your pick up truck into the program and it has everything from service schedules to service locations, if your car is locked or not and on and on

 

[04Ram2500Hemi]

RAM® App - App Store

Download RAM® by FCA US LLC on the App Store. See screenshots, ratings and reviews, user tips, and more games like RAM®.

apps.apple.com

Here you go, input all the data of your pick up truck into the program and it has everything from service schedules to service locations, if your car is locked or not and on and on

I have that app, but I don't see where it shows TSB's. Maybe I'm missing something?

 

[Cromin8tor]

I have that app, but I don't see where it shows TSB's. Maybe I'm missing something?

Try this:

Recalls | NHTSA

Use our VIN lookup tool to check for recalls on your car, or search by make and model. Also, get recall information on car seats, tires and equipment.

www.nhtsa.gov

 

[Cromin8tor]

Try this:

Recalls | NHTSA

Use our VIN lookup tool to check for recalls on your car, or search by make and model. Also, get recall information on car seats, tires and equipment.

www.nhtsa.gov

I just looked through it and it is way way thorough and if you click on related documents it lays out in very clear form what problems are and how to get the results, I’m glad you asked me about this I didn’t know it existed

 

[ARInfidel]

Date: August 2021
Symptom/Vehicle Issue: Driveline Clunk When Stopping Or Upon Take Off Launch Immediately
After A Stop

Customer Complaint/Technician Observation: Owner complains of a driveline clunk.
Clunk is described and identifiable as follows:
"Customer reports a clunk from while coming to stop, the transmission is in a coast down shift to stop,
or when just starting to tip into throttle to launch after a momentary stop." Clunk can be mistaken for
Transmission downshift anomaly also; this can be verified by manual shift control (paddle control
during coast down to 2nd gear to verify not transmission related).

Discussion: If the concern described above has been identified, it is a condition that is currently
being investigated by engineering for corrective service actions. There are no recommended service
repairs at this time, the field will be notified when updates become available.

My new 2023 does this, is there a fix?

 

[wac45]

My new 2023 does this, is there a fix?

Do a search regarding driveline clunk as there is a ton of info on this issue. Bottom line there are bandaids but no permanent fix by Ram yet.

 

[ARInfidel]

Do a search regarding driveline clunk as there is a ton of info on this issue. Bottom line there are bandaids but no permanent fix by Ram yet.

Thanks much

 

[wac45]

Thanks much

Ram will have the dealer put new lube kit on the driveshaft splines which will fix it for awhile. After it comes back they will authorize a new driveshaft which makes it go away again. My clunk is still gone but it hasn't been long since they replaced the driveshaft. Others on this forum had driveshaft replaced and it eventually returned. This is my only complaint with the truck but even with the clunk it is an awesome vehicle.

Check out posts by AZDinoPwr and OnTheReel who are both very knowledgeable on this subject and have some solid thoughts on this topic. There are some others on here that are quite knowledgeable regarding this, but those two come to mind.