Well it as been three (3) weeks since my TRX arrived at the dealer with transport damage. It was escalated immediately by my dealer and I opened a case and have also been in contact with Kathryn of RAMCares.
First some background for reference purposes.
I have been a customer of Chrysler/FCA/Stellantis for close to 20 years and have purchased over 20 vehicles from all of their brands (Chrysler, Dodge, RAM, Jeep, Fiat and Alfa Romeo). Several of the these have been SRT models including a Charger, Challenger, Challenger Hellcat Widebody and Challenger Redeye Widebody. The TRX is my fourth RAM, previous trucks being a 3500 Cummins Dually, 2500 Limited Cummins and my 2020 Limited 1500 ecoDiesel that I traded for the TRX. All vehicles have been purchased from the same dealer here in Miami, Florida as the owner is a good friend.
My dealer has been great and has been on top of this from day one, I cant praise them enough. Kathryn from RAMCares has been very supportive as has been my case manager with RAM Customer Support.
I ordered my truck on 8/24/2020, it was built early January and delivered Friday January 29, 2020.
I was there when it arrived on the truck and at first I was very excited until I noticed the damage. All of the damage luckily are bolt-on parts and there is no body, interior, frame or undercarriage damage. It appears that while being loaded onto the railcar or one of the trucks it hit s large piece of metal that damaged the following:
1) Front right lower control arm
2) Front right wheel
3) Front right wheel damaged the front right brake caliper
4) Font right tire is being replaced as the dealer feels the tire bead may have damage
5) Right rear shock assembly
Here are some pictures:
First some background for reference purposes.
I have been a customer of Chrysler/FCA/Stellantis for close to 20 years and have purchased over 20 vehicles from all of their brands (Chrysler, Dodge, RAM, Jeep, Fiat and Alfa Romeo). Several of the these have been SRT models including a Charger, Challenger, Challenger Hellcat Widebody and Challenger Redeye Widebody. The TRX is my fourth RAM, previous trucks being a 3500 Cummins Dually, 2500 Limited Cummins and my 2020 Limited 1500 ecoDiesel that I traded for the TRX. All vehicles have been purchased from the same dealer here in Miami, Florida as the owner is a good friend.
My dealer has been great and has been on top of this from day one, I cant praise them enough. Kathryn from RAMCares has been very supportive as has been my case manager with RAM Customer Support.
I ordered my truck on 8/24/2020, it was built early January and delivered Friday January 29, 2020.
I was there when it arrived on the truck and at first I was very excited until I noticed the damage. All of the damage luckily are bolt-on parts and there is no body, interior, frame or undercarriage damage. It appears that while being loaded onto the railcar or one of the trucks it hit s large piece of metal that damaged the following:
1) Front right lower control arm
2) Front right wheel
3) Front right wheel damaged the front right brake caliper
4) Font right tire is being replaced as the dealer feels the tire bead may have damage
5) Right rear shock assembly
Here are some pictures: