NorCal dealers: Preferred dealer for service?

E36luva

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For Norcal members, who is your go-to dealer? Are you happy with your service advisor and techs? Im located in the east bay, willing to drive for a friendly service center.

Cheers
 

Necrosan

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I've been using Michael Stead Hilltop CDJR in Richmond. They've treated me fairly so far. 🙏
 

Toxicgas

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Sorry to rehash an old thread but is there any updates to this? It's finally time for me to bring in my truck for the first service and also the tailgate recall and would like to know which bayarea dealers have the "best" service departments.

Thanks!
 

WhiskeyOne

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Walnut Creek cdjr is good. I got 3 oil changes for $260. I bought the truck from Gilroy.
I’ve been to Walnut Creek as well for oil change/recall stuff. Experience was good. Elvira was knowledgeable about a few of the problems we’re having with the TRX (tailgate, driveshaft clunk). I’ll go there again.

Tracy has been good as well but they may be under new management now?

I would NOT recommend Stoneridge. They mark up everything including the minivans. Service scratched all of my wheels even when I asked them not to rotate tires and they did it anyway.
 

Fifty

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I’m glad that WC is better. They destroyed a car of mine a few years ago. So bad Dodge bought the car.

I am hesitant to use them. They did not want to inspect the rear doors for the missing lights (i still have not had that checked)

I don’t think I have the problem that the tailgate recall is associated with, so I haven’t made an appointment for it. But maybe I’ll give them a chance at WC…
 
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E36luva

E36luva

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I gave walnut creek a shot. Went to have my suspension recalibration done. Long story short I had to explain to the shop foreman that the TRX doesnt have airbag suspension and uses adaptive dampers…they completed the recal at no charge, but didnt follow my request to lift the truck first and reset the module before putting the truck on level ground for the recal. The TSB states to just recal on level ground, so no knock on them for following tsb on something new for them. In any case the “service active dampers” message appeared maybe a handful of times during a day we did over 300 miles and 9ish hours off road. Truck felt fine the whole time and baja mode seemed to be doing its job. But that makes me think the recal wasnt done successfully.

Before that I visited fremont CJDR. A childhood friend of mine has a fleet on turo, and has owned iirc about 8 dodge/rams over the years. He suggested fremont since he had a solid experience and relationship with a couple SA’s over the years. I took my truck to them because I had a whistling dash lol. Like at fwy speeds with the windows up there was a whistling noise of air coming in the cabin from behind the dash…they verified my concern, and spent 6 weeks chasing down the problem. Starting from the heads up display, to A-pillars, to replacing windshield, to finally pulling the dash and verifying with a smoke gun that air was coming in around the cabin filter area. They patched it up at the firewall and put my truck back together. Since then I have done roughly 600 miles off road and 1500 road miles and my cabin is absolutely silent, no rattles, no whistling air.

My truck is currently back at fremont. Getting the tailgate recall done, oil change, and hopefully a complete suspension recalibration. My SA I used last year apparently left the dealer, Im working with Chris and Chris lol, yes there are 2 Chris SA and they are both nice and cool. I was also able to review my suspension request with the service dep manager, he understood my extra request to lift the truck first, and said it wasnt a big deal and they would give it a shot.

The 6 weeks without my truck, when it was new with only 500ish miles was incredibly painful. All the thoughts of “wtf did I just buy a 100k lemon” start to consume you. These are expensive toys, and from my first drive this truck made a emotional connection with me. Im happy with my experience so far at fremont, and I travel there from Dublin, which is only 22 miles away, but takes an hour to come back because fucking 680. When I was dropping off my truck today, there was another customer dropping there car from SF, made me feel all warm and cozy inside knowing others are going out of their way to.
 
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