NDirish1842
TRX Member
- Joined
- Nov 22, 2020
- Messages
- 24
- Gallery
- 4
- Reaction score
- 53
- Location
- Central Illinois
- Current Ride
- 2020 Supra; 2019 Wrangler Rubicon;
- Current Ride #2
- BMW R1250GS; 2018 Wrangler Rubicon
I took delivery of a TRX on Friday, March 19th in central IL ... enjoyed 2 days / 273 miles ... and have not seen the vehicle since. It sat at a detailer for PPF and ceramic coating for a week but at time of pick-up on March 26th had thrown a drivetrain error code and remained in limp mode .... without easy resolution. Ziegler Ram in Downers Grove, IL has had the truck for 37 days. Support from Ram engineering was poor at first .. and a first repair attempt of a drivetrain control module was unsuccessful. Ram engineering kicked in and advised replacement of the transfer case. Mopar advised delivery of transfer case would be 24 days. Yes, I said 24. I got great support from a contact in the office of global quality who actually had a transfer case pulled from Sterling Heights and sent to dealer. At the end of the day ... 37 days without the vehicle, but a successful repair and Ram providing warranty support. (For those who will suggest giving Ram the truck back ... Illinois Lemon Laws are about the worst in the nation for buyer protection).
It gets better. I had the Chicago detailer pick the vehicle up for me at Ziegler in order to save two trips to Chicago. He wanted to inspect ppf and give it a bath and overall check The TRX was dropped off at Ziegler Downers Grove on March 26 mere moments after extensive paint protection and 100 photos documenting its perfection. After 37 days at Ziegler they scratched hood, drivers fender, drivers door, hood heat vent and all four fender flares. Not the exaggeration of "detail shop paint nerds" ... the truck is a mess. Detailer thinks hood scratch will require paint. Ziegler Ram has handled it as poorly as is possible. The service advisor was initially supportive and someone within management shut their support down within a few hours. I have provided the service manager / general manager all documentation and their response is "it is our position that we are not responsible."
37 days ... 2 days of enjoyment / 273 miles driven .... and now it looks like it lost a fight with a rabid cat. I won't go quietly. Open to your ideas and experiences.
And the deal stands ... If your ownership experience has been worse. Beers on me.
It gets better. I had the Chicago detailer pick the vehicle up for me at Ziegler in order to save two trips to Chicago. He wanted to inspect ppf and give it a bath and overall check The TRX was dropped off at Ziegler Downers Grove on March 26 mere moments after extensive paint protection and 100 photos documenting its perfection. After 37 days at Ziegler they scratched hood, drivers fender, drivers door, hood heat vent and all four fender flares. Not the exaggeration of "detail shop paint nerds" ... the truck is a mess. Detailer thinks hood scratch will require paint. Ziegler Ram has handled it as poorly as is possible. The service advisor was initially supportive and someone within management shut their support down within a few hours. I have provided the service manager / general manager all documentation and their response is "it is our position that we are not responsible."
37 days ... 2 days of enjoyment / 273 miles driven .... and now it looks like it lost a fight with a rabid cat. I won't go quietly. Open to your ideas and experiences.
And the deal stands ... If your ownership experience has been worse. Beers on me.