I got up at 6 in the morning and drove 2 hours to Keffer RAM in Charlotte, NC after being lied to by a sales rep on the phone about the price of this truck. I confirmed with Chesley Holston last night that TRX 902665 was on site, for sale, at $90,XXX. I explained to her that I would be driving 2 hours in the morning to get there and buy it first thing when they opened.
I got there and signed the credit app and she disappeared for a while and came back with a sheet. She said they wanted to hold of running my credit until agreeing on a price (as I was getting a notification from Mint and Chase that a credit inquiry had been made.)
She laid down the sheet with a $20,000 ADM and I lost it. I am a very polite and respectful person as I work in retail and understand how awful people can be. Well, that went right out the window. I told them I drove there to pay the advertised price plus their obnoxiously marked up ceramic coating of $4,XXX, which was not mentioned anywhere.
I went back in forth with a sales manager, Dalton Tassinari, to attempt to negotiate the asinine ADM that I was lied about and got no further than 10k. I demanded to talk to whoever he was talking to and spoke to Julius Tindell, another sales manager who essentially blamed Chesley for the whole thing.
Obviously it’s not all of her fault. They know exactly what they are doing. Bating people in with a false price and hoping they either pay it or buy something else. I am so angry and will never purchase ANYTHING from them or their auto group. Not that they care. I’m sure I’m just another “Karen” to them, but at least I’m not a crook. I’ll absolutely be contacting Stellantis, whether they care or not. Had to ask Dalton multiple times for his card. He was clearly hoping I’d forget it.
If any of them are on here, thanks for ruining one of my few days off. I hope nobody buys that truck from you.
edit: I forgot to add, they did give $40 for gas. Gee, thanks.
I got there and signed the credit app and she disappeared for a while and came back with a sheet. She said they wanted to hold of running my credit until agreeing on a price (as I was getting a notification from Mint and Chase that a credit inquiry had been made.)
She laid down the sheet with a $20,000 ADM and I lost it. I am a very polite and respectful person as I work in retail and understand how awful people can be. Well, that went right out the window. I told them I drove there to pay the advertised price plus their obnoxiously marked up ceramic coating of $4,XXX, which was not mentioned anywhere.
I went back in forth with a sales manager, Dalton Tassinari, to attempt to negotiate the asinine ADM that I was lied about and got no further than 10k. I demanded to talk to whoever he was talking to and spoke to Julius Tindell, another sales manager who essentially blamed Chesley for the whole thing.
Obviously it’s not all of her fault. They know exactly what they are doing. Bating people in with a false price and hoping they either pay it or buy something else. I am so angry and will never purchase ANYTHING from them or their auto group. Not that they care. I’m sure I’m just another “Karen” to them, but at least I’m not a crook. I’ll absolutely be contacting Stellantis, whether they care or not. Had to ask Dalton multiple times for his card. He was clearly hoping I’d forget it.
If any of them are on here, thanks for ruining one of my few days off. I hope nobody buys that truck from you.
edit: I forgot to add, they did give $40 for gas. Gee, thanks.
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. I wonder if 
