Compliments of the Raptor guys, this actually worked. Obviously you need to know your rail car number and this is assuming yours is going via Norfolk Southern.
Phone 800-497-2919 PLEASE DO NOT ASK FOR A REPRESENTATIVE; DONT WANT TO RUIN IT FOR EVERYONE.
CHOOSE Option 2 for Tracing (this was as of 03/01/2021...it used to be option 1 prior so listen to your choices). And yes, it’s Tracing, not Tracking.
They have a voice system or you can input from your phone system. It didn’t understand me on the voice system though and tried to send me to a representative so I hung up and dialed again and just used the buttons on phone and that worked.
It will want the first LETTER of your rail car number and only the first letter and then the numerical numbers.
So for example, my rail car is NS171133. So I pushed number “6” for N on the first question and then 171133 on the 2nd question.
It told me the last location of my rail car. My truck went KZ on 02/14. 11 days later it was in Buffalo NY (yes 11 fkn days to get from Detroit to upstate NY!) That was the last place it was on its trip to central NC. Dealer says “revised” dealer ETA is now 03/08/2021. So 3 weeks from Detroit to NC. Ridiculous by my standards but seeing how I ordered 08/19/2020 it fits right in with this whole ordering process.
Phone 800-497-2919 PLEASE DO NOT ASK FOR A REPRESENTATIVE; DONT WANT TO RUIN IT FOR EVERYONE.
CHOOSE Option 2 for Tracing (this was as of 03/01/2021...it used to be option 1 prior so listen to your choices). And yes, it’s Tracing, not Tracking.
They have a voice system or you can input from your phone system. It didn’t understand me on the voice system though and tried to send me to a representative so I hung up and dialed again and just used the buttons on phone and that worked.
It will want the first LETTER of your rail car number and only the first letter and then the numerical numbers.
So for example, my rail car is NS171133. So I pushed number “6” for N on the first question and then 171133 on the 2nd question.
It told me the last location of my rail car. My truck went KZ on 02/14. 11 days later it was in Buffalo NY (yes 11 fkn days to get from Detroit to upstate NY!) That was the last place it was on its trip to central NC. Dealer says “revised” dealer ETA is now 03/08/2021. So 3 weeks from Detroit to NC. Ridiculous by my standards but seeing how I ordered 08/19/2020 it fits right in with this whole ordering process.