Good News FCA Does Care

[Jester]

Hey All -

I just had a refreshing discussion with Mike from FCA corporate. He called to apologize for the issue I had and made a note in the corporate file (gave me the number) acknowledging the oil mishap and noting my concerns about potential engine issues. If something happens, I and my dealer will deal with FCA corp and this case number.

I did discuss this forum and the impact that the lack of communication is causing. Many of us have been waiting for years for the truck, and then delays, and issues, and no communication. Fundamentally I think their social media team is failing and I told him he should escalate that to avoid a badass truck and launch being ruined by poor communication and a social media team that is not empowered or is failing to escalate properly. I called the FCA corp number to open a case initially for the oil problem - I think that is how I actually got to him, not @RamCares

Mike said he was fine with me listing his phone number here if you have a problem with your vehicle. I didn't expect him to say that, but he is good with it. I don't think he will be able to solve all the delays and answer every question, but he is someone that does care and will talk with you.

His contact info - Mike Brozowski - 586-274-8157

Hope this helps.

 

[Bambi]

P

Hey All -

I just had a refreshing discussion with Mike from FCA corporate. He called to apologize for the issue I had and made a note in the corporate file (gave me the number) acknowledging the oil mishap and noting my concerns about potential engine issues. If something happens, I and my dealer will deal with FCA corp and this case number.

I did discuss this forum and the impact that the lack of communication is causing. Many of us have been waiting for years for the truck, and then delays, and issues, and no communication. Fundamentally I think their social media team is failing and I told him he should escalate that to avoid a badass truck and launch being ruined by poor communication and a social media team that is not empowered or is failing to escalate properly. I called the FCA corp number to open a case initially for the oil problem - I think that is how I actually got to him, not @RamCares

Mike said he was fine with me listing his phone number here if you have a problem with your vehicle. I didn't expect him to say that, but he is good with it. I don't think he will be able to solve all the delays and answer every question, but he is someone that does care and will talk with you.

His contact info - Mike Brozowski - 586-274-8157

Hope this helps.

Positive movement is good to see

 

[Ramathorn]

That's a ballsy move on his part to give out his number to a savage group such as ourselves. But it shows something. Glad he did.

 

[Jester]

Agreed, I said are you sure. He said yes.

 

[Bambi]

Whats his title/tole in this whole thing? I respect people that notice a gnarly problem and reach in anyway.

 

[Kerry0805]

Hey All -

I just had a refreshing discussion with Mike from FCA corporate. He called to apologize for the issue I had and made a note in the corporate file (gave me the number) acknowledging the oil mishap and noting my concerns about potential engine issues. If something happens, I and my dealer will deal with FCA corp and this case number.

I did discuss this forum and the impact that the lack of communication is causing. Many of us have been waiting for years for the truck, and then delays, and issues, and no communication. Fundamentally I think their social media team is failing and I told him he should escalate that to avoid a badass truck and launch being ruined by poor communication and a social media team that is not empowered or is failing to escalate properly. I called the FCA corp number to open a case initially for the oil problem - I think that is how I actually got to him, not @RamCares

Mike said he was fine with me listing his phone number here if you have a problem with your vehicle. I didn't expect him to say that, but he is good with it. I don't think he will be able to solve all the delays and answer every question, but he is someone that does care and will talk with you.

His contact info - Mike Brozowski - 586-274-8157

Hope this helps.

I think it's great to have a telephone number from someone willing to provide it. For all of us now with access - a little courtesy will likely go a long way. I know I'm "preaching to the choir" - this is a great group of people who just want some joy from their new "baby" to come!

 

[Caliche]

Agreed, I said are you sure. He said yes.

I just hope a hour from now he doesn’t end up with that other guy in the psych ward... .... but I do agree it was a decent move and well needed. Especially if FCA Corp wants to salvage this debacle.

 

[Jester]

Whats his title/tole in this whole thing? I respect people that notice a gnarly problem and reach in anyway.

He's with FCA Corp Customer Care. I did ask him to escalate to TRX product/corp comms.

 

[JumpSquadAuto]

I just hope a hour from now he doesn’t end up with that other guy in the psych ward... .... but I do agree it was a decent move and well needed. Especially if FCA Corp wants to salvage this debacle.

LMAO. Yeah whatever happened to the 200 per day plant guy. I will refrain from calling this number. I think it goes without say, it seems this guy is here for people that got their trucks and are having issues. I won't call him and ask him where my truck is 3 times a day lol. I promise! Hopefully preserve his sanity for the guys who got their trucks and need him.

 

[Kerry0805]

I just hope a hour from now he doesn’t end up with that other guy in the psych ward... .... but I do agree it was a decent move and well needed. Especially if FCA Corp wants to salvage this debacle.

"psych ward" - you leave me laughing whenever you mention this.

 

[Jester]

I think it's great to have a telephone number from someone willing to provide it. For all of us now with access - a little courtesy will likely go a long way. I know I'm "preaching to the choir" - this is a great group of people who just want some joy from their new "baby" to come!

I agree, he doesn't have a magic wand, so hopefully we don't make him regret giving the number. He will at least listen and try to assist. Good guy.

 

[Kerry0805]

LMAO. Yeah whatever happened to the 200 per day plant guy. I will refrain from calling this number. I think it goes without say, it seems this guy is here for people that got their trucks and are having issues. I won't call him and ask him where my truck is 3 times a day lol Hopefully preserve his sanity for the guys who got their trucks and need him.

Yes, good move.

 

[Caliche]

I agree everyone who has an existing issue should be the ones to reach out to him directly. The rest of us Neanderthals should leave him alone. Cheers

 

[DulcejuanDiaz]

Hey All -

I just had a refreshing discussion with Mike from FCA corporate. He called to apologize for the issue I had and made a note in the corporate file (gave me the number) acknowledging the oil mishap and noting my concerns about potential engine issues. If something happens, I and my dealer will deal with FCA corp and this case number.

I did discuss this forum and the impact that the lack of communication is causing. Many of us have been waiting for years for the truck, and then delays, and issues, and no communication. Fundamentally I think their social media team is failing and I told him he should escalate that to avoid a badass truck and launch being ruined by poor communication and a social media team that is not empowered or is failing to escalate properly. I called the FCA corp number to open a case initially for the oil problem - I think that is how I actually got to him, not @RamCares

Mike said he was fine with me listing his phone number here if you have a problem with your vehicle. I didn't expect him to say that, but he is good with it. I don't think he will be able to solve all the delays and answer every question, but he is someone that does care and will talk with you.

His contact info - Mike Brozowski - 586-274-8157

Hope this helps.

I would have asked Mike if this is the kind of treatment he would expect if he decided to order and purchase a $90K truck himself from the company he works for? Just saying.

 

[KnightMare]

I can see it now...
"My vin is 70xxxx, I ordered in February, I have a problem with my dealer not telling me when my truck would be built"
"My vin is 70xxxx, I ordered in February, I have a problem with my dealer not telling me when my truck would be built"
"My vin is 70xxxx, I ordered in February, I have a problem with my dealer not telling me when my truck would be built"
"My vin is 70xxxx, I ordered in February, I have a problem with my dealer not telling me when my truck would be built"
"My vin is 70xxxx, I ordered in February, I have a problem with my dealer not telling me when my truck would be built"
"My vin is 70xxxx, I ordered in February, I have a problem with my dealer not telling me when my truck would be built"
"My vin is 70xxxx, I ordered in February, I have a problem with my dealer not telling me when my truck would be built"
"My vin is 70xxxx, I ordered in February, I have a problem with my dealer not telling me when my truck would be built"

 

[n8er]

His contact info - Mike Brozowski - 586-274-8157

Hope this helps.

 

[Kerry0805]

I can see it now...
"My vin is 70xxxx, I ordered in February, I have a problem with my dealer not telling me when my truck would be built"
"My vin is 70xxxx, I ordered in February, I have a problem with my dealer not telling me when my truck would be built"
"My vin is 70xxxx, I ordered in February, I have a problem with my dealer not telling me when my truck would be built"
"My vin is 70xxxx, I ordered in February, I have a problem with my dealer not telling me when my truck would be built"
"My vin is 70xxxx, I ordered in February, I have a problem with my dealer not telling me when my truck would be built"
"My vin is 70xxxx, I ordered in February, I have a problem with my dealer not telling me when my truck would be built"
"My vin is 70xxxx, I ordered in February, I have a problem with my dealer not telling me when my truck would be built"
"My vin is 70xxxx, I ordered in February, I have a problem with my dealer not telling me when my truck would be built"

Psych ward coming for sure for the poor soul...

 

[swankyzaphod]

That is great to hear Jester, this sounds like old Chrysler Customer Service the way it use to be!

 

[Carlos Danger]

LMAO. Yeah whatever happened to the 200 per day plant guy. I will refrain from calling this number. I think it goes without say, it seems this guy is here for people that got their trucks and are having issues. I won't call him and ask him where my truck is 3 times a day lol. I promise! Hopefully preserve his sanity for the guys who got their trucks and need him.

What if Mr .“200/day” was actually from Ford..."All warfare is based on deception" - Sun Tzu

 

[JumpSquadAuto]

View attachment 4531

HAHA one letter apart. Seems suspect. You've unraveled their system. Gonna leave this here for a good chuckle.