Hey All -
I just had a refreshing discussion with Mike from FCA corporate. He called to apologize for the issue I had and made a note in the corporate file (gave me the number) acknowledging the oil mishap and noting my concerns about potential engine issues. If something happens, I and my dealer will deal with FCA corp and this case number.
I did discuss this forum and the impact that the lack of communication is causing. Many of us have been waiting for years for the truck, and then delays, and issues, and no communication. Fundamentally I think their social media team is failing and I told him he should escalate that to avoid a badass truck and launch being ruined by poor communication and a social media team that is not empowered or is failing to escalate properly. I called the FCA corp number to open a case initially for the oil problem - I think that is how I actually got to him, not @RamCares
Mike said he was fine with me listing his phone number here if you have a problem with your vehicle. I didn't expect him to say that, but he is good with it. I don't think he will be able to solve all the delays and answer every question, but he is someone that does care and will talk with you.
His contact info - Mike Brozowski - 586-274-8157
Hope this helps.
I just had a refreshing discussion with Mike from FCA corporate. He called to apologize for the issue I had and made a note in the corporate file (gave me the number) acknowledging the oil mishap and noting my concerns about potential engine issues. If something happens, I and my dealer will deal with FCA corp and this case number.
I did discuss this forum and the impact that the lack of communication is causing. Many of us have been waiting for years for the truck, and then delays, and issues, and no communication. Fundamentally I think their social media team is failing and I told him he should escalate that to avoid a badass truck and launch being ruined by poor communication and a social media team that is not empowered or is failing to escalate properly. I called the FCA corp number to open a case initially for the oil problem - I think that is how I actually got to him, not @RamCares
Mike said he was fine with me listing his phone number here if you have a problem with your vehicle. I didn't expect him to say that, but he is good with it. I don't think he will be able to solve all the delays and answer every question, but he is someone that does care and will talk with you.
His contact info - Mike Brozowski - 586-274-8157
Hope this helps.