For those lucky people who had one delivered...

[Jester]

Did your dealer ask you to give them all 10's or 5's for the delivery process/survey?

If they deserve it great, but mine has made me feel like I'm at a deli counter with a ticket in my hand. Definitely doesn't feel like an experience where I'm dropping 80k+ on a truck...

If they don't treat me better than carfax for my trade they aren't getting a high mark from me.

Insert Seinfeld Soup Nazi meme's here.

 

[Bavanew]

Did your dealer ask you to give them all 10's or 5's for the delivery process/survey?

If they deserve it great, but mine has made me feel like I'm at a deli counter with a ticket in my hand. Definitely doesn't feel like an experience where I'm dropping 80k+ on a truck...

If they don't treat me better than carfax for my trade they aren't getting a high mark from me.

Insert Seinfeld Soup Nazi meme's here.

I had mixed feelings about my dealer.
It's worth noting my character: I'm not the type of person who needs a red carpet rolled out in front of me, don't want the dealer to kiss my a$$ because I'm giving them my business, don't want follow up phone calls, etc. I simply want a professional transaction, direct answers, no BS, no smoke and mirrors, just be frank. I basically want as little interaction with the dealer as possible. "Let's make this as painless as possible for everyone".

When I first approached them, I felt like I had to convince them to sell me one. It was either available or it wasn't, and I was will to pay. What more do you need than hard cash? With that said, the salesman did everything the way I would expect, but because of the type of vehicle this is, he had to run everything through upper management, and that's where it felt like I was justifying the purchase. It was weird. Someone comes in and is willing to dish out over 120k CAD, you don't question, you do whatever it takes to secure the deal. However, I wasn't the only one who wanted the vehicle, so it's not like they had to sell me on it.

They rubbed me the wrong way to start off, but in the end, they came through, they treated me well and offered/provided me with a few perks that I didn't ask for, so they went above and beyond my expectation. That final impression is what will influence my survey feedback.
I did Express to the salesman that my feedback would have reflected my first impression had they not changed their tune.

Again, it was just weird. It's like everyone was on edge about securing the deal. I felt like I had proposed something shady, and they were hesitant to move forward.
Perhaps there was backstory that I wasn't aware of.

 

[DulcejuanDiaz]

Please remember you’re not at the Mercedes dealership you are at a Chrysler Ram Jeep Dodge dealership the type of service that you will receive from FCA varies from dealership to dealership my family has been buying Chrysler products for over 50 years some dealerships are great others not so great just remember the first time that you take your TRX in for service make it quite clear to the service Manager that your TRX is to be returned to you with no grease on the steering wheel or any other interior coverings this happened to me one time I was utterly infuriated because the technician that worked on my car got back in it to back it out of the service department and put it back in the lot with grease all over him the dealership had to thoroughly clean and detail the inside of my vehicle

 

[Mpavalanche1]

I had mixed feelings about my dealer.
It's worth noting my character: I'm not the type of person who needs a red carpet rolled out in front of me, don't want the dealer to kiss my a$$ because I'm giving them my business, don't want follow up phone calls, etc. I simply want a professional transaction, direct answers, no BS, no smoke and mirrors, just be frank. I basically want as little interaction with the dealer as possible. "Let's make this as painless as possible for everyone".

When I first approached them, I felt like I had to convince them to sell me one. It was either available or it wasn't, and I was will to pay. What more do you need than hard cash? With that said, the salesman did everything the way I would expect, but because of the type of vehicle this is, he had to run everything through upper management, and that's where it felt like I was justifying the purchase. It was weird. Someone comes in and is willing to dish out over 120k CAD, you don't question, you do whatever it takes to secure the deal. However, I wasn't the only one who wanted the vehicle, so it's not like they had to sell me on it.

They rubbed me the wrong way to start off, but in the end, they came through, they treated me well and offered/provided me with a few perks that I didn't ask for, so they went above and beyond my expectation. That final impression is what will influence my survey feedback.
I did Express to the salesman that my feedback would have reflected my first impression had they not changed their tune.

Again, it was just weird. It's like everyone was on edge about securing the deal. I felt like I had proposed something shady, and they were hesitant to move forward.
Perhaps there was backstory that I wasn't aware of.

I’m glad I didn’t have a bad experience. My brother is my salesman and he is their top salesman. He knew I wanted the truck a couple years ago. When they finally decided to build it, we were sending all the teasers back and forth keeping each other updated. The day of the launch, he text me the inter-office memo from FCA to the dealership about how ordering was gonna happen. Even though only LE’s were supposed to be ordered on 8.18.20, he text and told me to come in and build mine and print the build sheet. It only cost me $500 deposit. There were times I felt like I would’ve been better off going to a bigger dealership. I wasn’t sure I could trust them. But, I trust my brother. He kept telling me, your truck will be built. He was checking every other day for me. Then, he sent me my VIN. Then I got my email from FCA. My brother sold 6 cars in one day not too long ago. The dealership gave him a 55” tv and drew from the 6 customers for a 55” tv. When I saw that on FB, I jokingly told him that, with the money I’m spending on this truck, I should get a tv too. He text me a few days back and said his manager told him that I was right. They are throwing in a 55” tv with my truck. I know not everyone has had a good experience with the dealerships and FCA, but, I can’t complain about mine.

 

[Jester]

Please remember you’re not at the Mercedes dealership you are at a Chrysler Ram Jeep Dodge dealership the type of service that you will receive from FCA varies from dealership to dealership my family has been buying Chrysler products for over 50 years some dealerships are great others not so great just remember the first time that you take your TRX in for service make it quite clear to the service Manager that your TRX is to be returned to you with no grease on the steering wheel or any other interior coverings this happened to me one time I was utterly infuriated because the technician that worked on my car got back in it to back it out of the service department and put it back in the lot with grease all over him the dealership had to thoroughly clean and detail the inside of my vehicle

I am fully aware I'm not at the Mercedes dealership and also do not need a red carpet, etc. Maybe I needed to preface that point, didn't think I did though, as I'm on a Ram forum. Honestly the times I have dealt with higher end dealerships they have a nice break area sales floor, but no wine/balloon filled conversations.

My experience has been ZERO communication from a September order, was told December delivery, and then me reaching out to find out what I need to do with my trade, shuffle some money around, etc. That's when he said Feb or March, but wasn't positive. That was it. That's how I found this site and the real backstory, but then again, it is a forum, so all of this is not true

I'm only expecting some form of professional communication, maybe a monthly update, something...

So when I go in and they ask me how this has gone, I'll say not great. I don't like hammering people on surveys for no reason, but I also don't like giving out a positive mark when one is not deserved. If I do a shitty job with my client, I should expect a shitty review.

 

[KnightMare]

I have levels of expectations based on the company. Like Imperial said, this is a company that sells minivans and Redeyes at the same dealership as the TRX. It's Mercedes, BMW, Audi I have a high expectation of because they sell a higher priced vehicles on average.

Once you get into vehicles way more people can afford, then you get into that more crap than good dealers. With the TRX, Day 1 everyone trying to rush and find an allocation, you didn't care who the dealer was, how crappy they were, just who can get an order in. And the fact I know now how little info the plant gives the dealer, you can't blame some of them for not giving you updates because dealer can't see the estimated build week, only the ship date when the plant flags your build D1 in the system. So I can get the no updates part but there is no excuse to not being able to respond within 3 days to someone dropping 90k on a truck.

My dealer great. I text, I'll get a response back in 24 hours. I can show you messages once a week since 8/18 to yesterday once a week communication that are no "updates to my build date." I'm giving mine full stars, even though I keep getting "No Updates," he at least typed 9 words every week in text when hundreds won't.

 

[soulsea]

Please remember you’re not at the Mercedes dealership you are at a Chrysler Ram Jeep Dodge dealership the type of service that you will receive from FCA varies from dealership to dealership my family has been buying Chrysler products for over 50 years some dealerships are great others not so great just remember the first time that you take your TRX in for service make it quite clear to the service Manager that your TRX is to be returned to you with no grease on the steering wheel or any other interior coverings this happened to me one time I was utterly infuriated because the technician that worked on my car got back in it to back it out of the service department and put it back in the lot with grease all over him the dealership had to thoroughly clean and detail the inside of my vehicle

Well to be fair, FCA dealerships have been selling plenty of trucks in the $70k+ region and plenty of Hellcat based vehicles with price tags in the 80s and 90s, so this truck isn't really out of their comfort zone. It's not like your local Ford dealer delivering an FGT. And not for nothing if anyone things a Porsche or Ferrari or Lambo dealer is better on average because they deal with more expensive cars they are mistaken. At those levels both customers and dealers can be a whole new level of awful ... money doesn't really change anyone, it just makes them more of what they already are.

As far as a dealership, be it at sales or service trying to influence me to give them perfect feedback, my answer is always the same: 'I don't lie. You will get the feedback you earned' ... and them I remind them that one of the survey questions is always something to the effect of 'did the dealership pressure you to leave positive feedback' and how that relates to the 'I do not lie' disposition. Generally cause I don't take many things personally and I'm not a spiteful person I will just tell them that out of courtesy I will either answer to survey positively or won't respond to it rather than lie ... they'd have to mess things up something crazy for me to go out of my way to mess with their ratings ... my understanding is that that can actually take money out of people's pockets. The best way to leave feedback is with your money, if a dealer or a brand is shit then I just won't buy from them anymore, and I don't feel compelled to tell either of them why.

Most folks in these sales/service/parts jobs didn't grow up dreaming of being in the business they're in, they're just doing the best they can to earn a living. I don't expect them to be extraordinary at it, just good enough to have basic courtesy, basic knowledge, move things along, and mostly stay out of the way and not make things worse. I'd expect that whether buying/servicing a Versa or a Pista ... anything beyond that is a bonus.

 

[Jester]

I have levels of expectations based on the company. Like Imperial said, this is a company that sells minivans and Redeyes at the same dealership as the TRX. It's Mercedes, BMW, Audi I have a high expectation of because they sell a higher priced vehicles on average.

Once you get into vehicles way more people can afford, then you get into that more crap than good dealers. With the TRX, Day 1 everyone trying to rush and find an allocation, you didn't care who the dealer was, how crappy they were, just who can get an order in. And the fact I know now how little info the plant gives the dealer, you can't blame some of them for not giving you updates because dealer can't see the estimated build week, only the ship date when the plant flags your build D1 in the system. So I can get the no updates part but there is no excuse to not being able to respond within 3 days to someone dropping 90k on a truck.

My dealer great. I text, I'll get a response back in 24 hours. I can show you messages once a week since 8/18 to yesterday once a week communication that are no "updates to my build date." I'm giving mine full stars, even though I keep getting "No Updates," he at least typed 9 words every week in text when hundreds won't.

I'd be perfectly happy with no update texts, not the dealers fault on delays, but they do control communication.

 

[AZ Car Guy]

Treatment is different at different price point dealers, but all have the ability to be professional... but most are not. It's an unfortunate fact. I definitely have my favorite dealers, but it is always based on a relationship with an individual and when they leave you have to start all over.

Probably what I hate the most is when you order a vehicle and then when it arrives, the dealer holds you over a barrel and absolutely gives it to you on the trade-in. This is all too common here in AZ as they know the sales tax benefit and make sure they receive it... not the customer as it was designed.

You learn quickly which salespeople want your business every time and which ones can only see their goals that month. I'm all about a fair market deal and have not negotiated for every last dollar on cars for several years. But I hate when I feel someone is trying to take every advantage they can. The local Range Rover dealer will not get my next ordered Rover purchase for this reason. Besides the trade in value they gouged me for, everything else went fine, so they are not written off for every.

 

[Jester]

Treatment is different at different price point dealers, but all have the ability to be professional... but most are not. It's an unfortunate fact. I definitely have my favorite dealers, but it is always based on a relationship with an individual and when they leave you have to start all over.

Probably what I hate the most is when you order a vehicle and then when it arrives, the dealer holds you over a barrel and absolutely gives it to you on the trade-in. This is all too common here in AZ as they know the sales tax benefit and make sure they receive it... not the customer as it was designed.

You learn quickly which salespeople want your business every time and which ones can only see their goals that month. I'm all about a fair market deal and have not negotiated for every last dollar on cars for several years. But I hate when I feel someone is trying to take every advantage they can. The local Range Rover dealer will not get my next ordered Rover purchase for this reason. Besides the trade in value they gouged me for, everything else went fine, so they are not written off for every.

I do hate the sales tax barrel. I'm going to have the same situation soon.