FINDINGS AFTER DEALER INSPECTION

[scottn]

After some back and forth, my dealer agreed to go through the "List" and inspect my TRX, so long as I paid for the inspection ($290). Today, I had my mechanic do the same. He reported:

* None of the bolts had any markings from a torque wrench - nothing had been touched.
* The fill plug on the transfer case had never been tightened - he unscrewed it by hand. The thread locker/sealant had never even been disturbed.
*The front diff fluid was 1/2" below fill line. He had to add 16 oz.
*Differential strut that is in pics had bolts that were so loose he could unscrew by hand. He said they looked tight visually, but they were not.

So, it would appear my dealer (Dallas Dodge) took my $290 and didn't do what I paid for, even though they said they did. So glad to have caught front diff and strut issue. Hope your dealer experience is better, but make sure wrenches go on those bolts and fluid levels are checked.

 

[Jesse56]

Sounds like you need to send the dealership an invoice. Hopefully you paid by check and can cancel it

 

[JumpSquadAuto]

Damn man. Glad it was caught by your mechanic and you don't have to worry about it now. Its amazing how some people are trying to defend these quality control issues.

 

[LUV2WIN]

Just shows you how Fuckn lazy people are today.
they just don't care. and the company can't do any discipline to them because they can't find any better help anyways. Just sucks.
It was so nice years ago when workers actually took pride in their job and their self.
Wait 5 more years LOL.
I would have the manager by the neck !

 

[Mack0092]

After some back and forth, my dealer agreed to go through the "List" and inspect my TRX, so long as I paid for the inspection ($290). Today, I had my mechanic do the same. He reported:

* None of the bolts had any markings from a torque wrench - nothing had been touched.
* The fill plug on the transfer case had never been tightened - he unscrewed it by hand. The thread locker/sealant had never even been disturbed.
*The front diff fluid was 1/2" below fill line. He had to add 16 oz.
*Differential strut that is in pics had bolts that were so loose he could unscrew by hand. He said they looked tight visually, but they were not.

So, it would appear my dealer (Dallas Dodge) took my $290 and didn't do what I paid for, even though they said they did. So glad to have caught front diff and strut issue. Hope your dealer experience is better, but make sure wrenches go on those bolts and fluid levels are checked.

Sounds like @RamCares needs to be made aware of this completely unacceptable.

 

[F8Demon]

Or the second mechanic is justifying his existence? I didnt check anything myself but I'm sure the second guy is being honest with me, not the first guy, and I'm really sure it wasnt right to begin with. LOL! Must not have had too much faith in the first service if you turned around and paid a second time? Best case you would lose the money either way for one of the services?? Just a bizar story and even more bizar logic.

 

[Kerry0805]

After some back and forth, my dealer agreed to go through the "List" and inspect my TRX, so long as I paid for the inspection ($290). Today, I had my mechanic do the same. He reported:

* None of the bolts had any markings from a torque wrench - nothing had been touched.
* The fill plug on the transfer case had never been tightened - he unscrewed it by hand. The thread locker/sealant had never even been disturbed.
*The front diff fluid was 1/2" below fill line. He had to add 16 oz.
*Differential strut that is in pics had bolts that were so loose he could unscrew by hand. He said they looked tight visually, but they were not.

So, it would appear my dealer (Dallas Dodge) took my $290 and didn't do what I paid for, even though they said they did. So glad to have caught front diff and strut issue. Hope your dealer experience is better, but make sure wrenches go on those bolts and fluid levels are checked.

Sorry you spent that kind of money if you didn't receive proper service at the dealer. Thankful for your mechanic helping you out to help ensure your safety (hopefully your guy has demonstrated trustworthiness in your past interactions with him and isn't just trying to look good).

 

[scottn]

Or the second mechanic is justifying his existence? I didnt check anything myself but I'm sure the second guy is being honest with me, not the first guy, and I'm really sure it wasnt right to begin with. LOL! Must not have had too much faith in the first service if you turned around and paid a second time? Best case you would lose the money either way for one of the services?? Just a bizar story and even more bizar logic.

Nope. I actually went to the dealer to buy the fluid (because needed to stay Mopar) and then crawled under the truck and watched him put it in. He also did not charge me. And correct, I had zero faith in dealer.

 

[jonny_pockets]

Only way to get results is to call corporate. Twice I had my wife’s infinti in for tire rotation, I marked the tires on both occasions and caught them in a lie. The tech swore up and down he rotated them, when he saw the markings I put on the tires he charged his answer real quick. called corporate after the dealer kept telling me they were gonna do right by me. Corporate gave us an amazing deal on getting a brand new infinti and free future maintenance.

 

[scottn]

Only way to get results is to call corporate. Twice I had my wife’s infinti in for tire rotation, I marked the tires on both occasions and caught them in a lie. I called corporate after the dealer kept telling me they were gonna do right by me. Corporate gave us an amazing deal on getting a brand new infinti and free future maintenance.

Nah. I'm done. My truck is awesome. Just make sure that your dealers are actually checking fluids and tightness of bolts.

 

[Nitro]

Thanks for taking the time and reporting back to the forum the issues found.

 

[Caliche]

Nah. I'm done. My truck is awesome. Just make sure that your dealers are actually checking fluids and tightness of bolts.

It’s pretty freaking amazing isn’t it!!! Way beyond my expectations. Cheers @scottn we all appreciate your contribution for the list you put together!! Enjoy that Beast and have fun my friend!!

 

[scottn]

It’s pretty freaking amazing isn’t it!!! Way beyond my expectations. Cheers @scottn we all appreciate your contribution for the list you put together!! Enjoy that Beast and have fun my friend!!

Beyond Amazing. Love it! And I have yet to go out without someone pointing or giving a thumbs up. It's like driving a supercar. And interior quality is off the hook. Just a ton of fun all the way around.

 

[DulcejuanDiaz]

Just shows you how Fuckn lazy people are today.
they just don't care. and the company can't do any discipline to them because they can't find any better help anyways. Just sucks.
It was so nice years ago when workers actually took pride in their job and their self.
Wait 5 more years LOL.
I would have the manager by the neck !

Totally agree with you!