FCA Chat is a joke

KnightMare

Moderator
Staff member
Founding Member
Joined
Aug 18, 2020
Messages
3,067
Reaction score
6,979
Location
North Carolina
Current Ride
'21 Outlander XMR, '19 Sprinter 144, '19 Accord, '18 ZX-10rr, '15 Caravan, '17 Fusion, '12 Pasat CC, '11 ZX-10r, '04 Avalanche
Current Ride #2
'67 Pontiac GTO, '67 Lemans Convertible, '69 Camaro, '69 Chevelle, '70 Chevelle, '70 Chevelle
I was wanting to play around and see if they were actually checking information when you ask. So I got our best friend this morning and look what she says. Mind you I am D1 status verified by my dealer and a couple of sources. Within 16 seconds she copied and pasted her response SMH
1612185508273.png
 
OP
KnightMare

KnightMare

Moderator
Staff member
Founding Member
Joined
Aug 18, 2020
Messages
3,067
Reaction score
6,979
Location
North Carolina
Current Ride
'21 Outlander XMR, '19 Sprinter 144, '19 Accord, '18 ZX-10rr, '15 Caravan, '17 Fusion, '12 Pasat CC, '11 ZX-10r, '04 Avalanche
Current Ride #2
'67 Pontiac GTO, '67 Lemans Convertible, '69 Camaro, '69 Chevelle, '70 Chevelle, '70 Chevelle
Oh man I feel your pain. What's the point of it even?
Right. It took longer for me to fill out the information to get to there than it was for her to copy & paste.
 

JumpSquadAuto

Moderator
Staff member
Founding Member
Joined
Sep 20, 2020
Messages
2,090
Reaction score
3,896
Location
Boston, Ma
Current Ride
2021 Ram TRX
Current Ride #2
2020 C8 Corvette
FCA customer chat is such a joke. GM had the corvette concierge, Lincoln has Lincoln concierge, ford has ford performance customer service. FCA sends you too the same Sarah answering questions for the 22k base jeep renegade except we bought 90k super trucks. At least you got Q1, 2 weeks ago I got the Q4 cut and paste block. Tho that wasn't sarah.....it was her dumber half cousin Brittany.
 

Sirbunnyeater

TRX Fan
Joined
Jan 9, 2021
Messages
85
Reaction score
217
Location
Michigan
Current Ride
'89 GMC 502, '18 Tundra, '86 Regal T-Type
FCA customer chat is such a joke. GM had the corvette concierge, Lincoln has Lincoln concierge, ford has ford performance customer service. FCA sends you too the same Sarah answering questions for the 22k base jeep renegade except we bought 90k super trucks. At least you got Q1, 2 weeks ago I got the Q4 cut and paste block. Tho that wasn't sarah.....it was her dumber half cousin Brittany.
I had to eventually give up after receiving the same message 50 times. Sarah, Brittany, Steve & Karen were never any help.
Side note are you hearing any rumors on how certline/final inspections are coming along? I half expected my window sticker by now and know I’ve been near the end for a couple days. Dealers hoping for delivery this week.
 

charperimg

TRX Member
Joined
Jan 12, 2021
Messages
20
Reaction score
41
Location
Grand Rapids, Michigan
Current Ride
17 Ford F350 Platinum
It depends on the agent you get. I got Cheryl and she sucked and gave me that same message. Disconnected and got Kaylee who promptly told me I was d1 and gave me no canned responses. Disconnect when this happens and get a different agent and you’ll be pleasantly surprised I think.
 

Troy dunlap

TRX Fanatic
Joined
Dec 18, 2020
Messages
158
Reaction score
291
Location
South ov Chicago
Current Ride
V8 Raptor
Military
Regular Army
I was wanting to play around and see if they were actually checking information when you ask. So I got our best friend this morning and look what she says. Mind you I am D1 status verified by my dealer and a couple of sources. Within 16 seconds she copied and pasted her response SMH
View attachment 3634
All I ever get...but my names different..😅
F'n BOTS!
 

Husker444

TRX Member
Joined
Jan 12, 2021
Messages
22
Reaction score
38
Location
Nebraska
Current Ride
lots
Current Ride #2
more
Military
USMC
I got the same canned response. I made the comment that she was a robot and she assured she was a human trying to answer my questions. Sarah then disconnected...
 

Hellasaurus

TRX Junkie
Joined
Dec 13, 2020
Messages
974
Reaction score
1,222
Location
WI
Military
Army
I was wanting to play around and see if they were actually checking information when you ask. So I got our best friend this morning and look what she says. Mind you I am D1 status verified by my dealer and a couple of sources. Within 16 seconds she copied and pasted her response SMH
View attachment 3634
Well that really sucks. Not much point in having a chat service if they just give static information. They could just post that static information on a web page and not waste our time.
 

Hellasaurus

TRX Junkie
Joined
Dec 13, 2020
Messages
974
Reaction score
1,222
Location
WI
Military
Army
FCA customer chat is such a joke. GM had the corvette concierge, Lincoln has Lincoln concierge, ford has ford performance customer service. FCA sends you too the same Sarah answering questions for the 22k base jeep renegade except we bought 90k super trucks. At least you got Q1, 2 weeks ago I got the Q4 cut and paste block. Tho that wasn't sarah.....it was her dumber half cousin Brittany.
Oh now that’s harsh, but they earned every bit of it.
 

Bamm-Bamm

TRX Member
Founding Member
Joined
Sep 15, 2020
Messages
37
Reaction score
62
Location
Montana
I was wanting to play around and see if they were actually checking information when you ask. So I got our best friend this morning and look what she says. Mind you I am D1 status verified by my dealer and a couple of sources. Within 16 seconds she copied and pasted her response SMH
View attachment 3634
Ya I noticed that early on when trying to get information out of the chat.
 
OP
KnightMare

KnightMare

Moderator
Staff member
Founding Member
Joined
Aug 18, 2020
Messages
3,067
Reaction score
6,979
Location
North Carolina
Current Ride
'21 Outlander XMR, '19 Sprinter 144, '19 Accord, '18 ZX-10rr, '15 Caravan, '17 Fusion, '12 Pasat CC, '11 ZX-10r, '04 Avalanche
Current Ride #2
'67 Pontiac GTO, '67 Lemans Convertible, '69 Camaro, '69 Chevelle, '70 Chevelle, '70 Chevelle
I got to make a video to call them out
I had to eventually give up after receiving the same message 50 times. Sarah, Brittany, Steve & Karen were never any help.
Side note are you hearing any rumors on how certline/final inspections are coming along? I half expected my window sticker by now and know I’ve been near the end for a couple days. Dealers hoping for delivery this week.
Hell you were luckily to get your build sheet after you were stuck in a hidden code. But the hold up is because of shortages. They have enough parts to build but not enough to release but so many at a time
 

phenny

TRX Member
Joined
Dec 22, 2020
Messages
29
Reaction score
18
Location
San Antonio
so can we use the chat if we have a vin, but think the dealer still shows it as their stock?
 

JumpSquadAuto

Moderator
Staff member
Founding Member
Joined
Sep 20, 2020
Messages
2,090
Reaction score
3,896
Location
Boston, Ma
Current Ride
2021 Ram TRX
Current Ride #2
2020 C8 Corvette
so can we use the chat if we have a vin, but think the dealer still shows it as their stock?
Ask the dealer for a printed copy of the purchase order. It will show sold order or dealer stock. You may not get that info from fca chat. They seem to be good to get the vin and maybe a status code.
 
OP
KnightMare

KnightMare

Moderator
Staff member
Founding Member
Joined
Aug 18, 2020
Messages
3,067
Reaction score
6,979
Location
North Carolina
Current Ride
'21 Outlander XMR, '19 Sprinter 144, '19 Accord, '18 ZX-10rr, '15 Caravan, '17 Fusion, '12 Pasat CC, '11 ZX-10r, '04 Avalanche
Current Ride #2
'67 Pontiac GTO, '67 Lemans Convertible, '69 Camaro, '69 Chevelle, '70 Chevelle, '70 Chevelle
Dealer tells me my truck is built in I status...
Chat tells me...
1613247775730.png
 
RAM TRX Forum Supporting Member Badge

RAM-TRX Vendors

justboltons.com BwoodyPerformance.com Sam Leman Chrysler Jeep Dodge Ram Morton
Top