I have a 2022 trx with 39k miles and early in December i had a fuel injector get stuck open causing my engine to lock up and needs to be replaced. Tried to go through powertrain warranty and they denied it. I also have a case open with @RamCares. 01/16/2026 i got a call from the parts manager at stellantis telling me that my engine would be in early in the week of 01/23/2026 before the ice and snow storms hit. i got in contact with the dealership where my truck is at and the got told the exact same thing from the same person and they had asked for tracking information on the engine and were told that they would send it to them. Come that week no tracking information or anything on if the engine has been shipped. Throughout the whole week the dealership kept trying to get into contact with someone from stellantis to get any sort of information on the engine they could not get ahold of anyone. On 01/27/2026 i get a call from my case manager and she is asking me if they have gotten the engine yet and i told that they have not gotten it yet and have no information on where it is or when it will be there. Yesterday i was at the dealership getting another car serviced there, I had asked them if they have heard anything about when it was supposed to be there or if they have gotten it yet and they told me that another dealership of theirs is also doing a engine replacement for a completely different vehicle and they had called the engine depot where they get their engines shipped to see if they had their engine and the depot told them that they didnt but they had one there for the dealership my truck is at. So the other dealership calls the dealership where my truck is at and tells them there is a engine for them at this depot and they need to get it picked up. So they send their parts guy over there to go and pick it up, when he arrived he got told that there is no engine there for him. So yesterday i tried to call my case manager ram cares to see if she has any information on what is going on but instead i get left on hold for 4 hours and i started a online chat which they told me that they dont even know where my engine is at either. Today i was supposed to get a call from my case manager for a follow up but have yet to receive one. Im starting to think that something may have happened to it and they aren't telling me i dont know what is going on both me and the dealer are in the dark and cant get ahold of anyone to find out what is going on. Anyone have any ideas or have something similar happen?
Engine replacement
- Thread starter Kolt45
- Start date
I guess first question would be, why did the deny your new engine under powertrain? You didn’t mention mods (if you did sorry but that’s a long read) so I’m assuming your stock.
What is the dealer charging for the replacement? I gotta imagine building a stronger motor/rebuilding your current one would be cheaper than what they are charging.
Sounds like your main question is, where the heck is my engine!?!? Sucks you’re going through that sorry man.
What is the dealer charging for the replacement? I gotta imagine building a stronger motor/rebuilding your current one would be cheaper than what they are charging.
Sounds like your main question is, where the heck is my engine!?!? Sucks you’re going through that sorry man.
They denied it saying that it is part of the electrical system. The truck is completely stock. The dealer told me that piston 7 is bent and that the engine is seized up and can’t be rebuilt. It’s going to cost 30k to get it replaced. My main question is where is my engine. I know nobody on here can tell me just trying to get @RamCares attention so I know where the heck it is at. I’m running out of options.
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They did not give me any other reason on why it isn’t covered. The dealer has been fighting just as much as I have trying to figure out where the motor is at and they are having no luck.
I was told that it isn’t covered under the 5 year/60,000 mile powertrain warranty but it would be covered under the 3 year/36,000 mile warranty you get when you a buy a new truck. Since I’m at 39k on mine it was just out of warranty.
That’s a load of BS, a failed component caused your engine to blow up…. I’d say that falls pretty squarely into drivetrain. But that’s just my common sense and not a penny saving, can’t make software to save there life company answer.
Should be covered according to : https://www.kbb.com/car-advice/powertrain-warranty/
I agree with you i think it should be covered as well considering it is something that the engine cant run without.
Under the strict letter of the written warranty, a fuel injector on a gasoline engine is not covered under the Powertrain Warranty, and the truck is just outside the Basic Warranty. The text for Gasoline Engines lists covered parts such as the cylinder block, intake/exhaust manifolds, oil pump, and water pump, but it omits the fuel injection system. The text for Diesel Engines explicitly includes "fuel injection pump and injectors" as covered powertrain components. Since the TRX is a gas engine (6.2L Supercharged), it does not get this coverage. Look under the "Powertrain Limited Warranty" section. It will have separate paragraphs for "Gasoline Engine" and "Diesel Engine. The Problem: The "Fuel Metering System" (which includes injectors) is covered here. Since the truck has 39,000 miles, this coverage has expired.
You cannot win on "it's technically covered," they should pivot their argument with @RamCares to "Goodwill Assistance" (also called "After Warranty Assistance").
"I am only 3,000 miles out of the basic warranty. A fuel injector stuck open at 39k miles is a premature failure for a vehicle of this caliber. While I understand it is technically outside the Basic warranty, I am asking for Goodwill assistance to cover the engine damage caused by this minor component failure."
Dealer should ask Ram to cover a portion (e.g., 50-75% or the cost of parts) if not the whole thing. Arguing that it is powertrain will likely just get them a "read the manual" response.
You cannot win on "it's technically covered," they should pivot their argument with @RamCares to "Goodwill Assistance" (also called "After Warranty Assistance").
"I am only 3,000 miles out of the basic warranty. A fuel injector stuck open at 39k miles is a premature failure for a vehicle of this caliber. While I understand it is technically outside the Basic warranty, I am asking for Goodwill assistance to cover the engine damage caused by this minor component failure."
Dealer should ask Ram to cover a portion (e.g., 50-75% or the cost of parts) if not the whole thing. Arguing that it is powertrain will likely just get them a "read the manual" response.
Warranties exclude "Consequential Damage." This means if a non-covered part (the fuel injector) fails and destroys a covered part (the engine block/pistons), the manufacturer denies coverage for the entire repair because the root cause was a part outside of warranty.
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If you look at the actual text in the warranty booklet for Ram, it actually does not list the injectors as being covered under the powertrain warranty, as Digerati said, regardless of what any 3rd party site (like KBB) might say.
I understand that it won’t be covered under powertrain. I have just been saying that I think it is something that should covered. My main thing right now is I want to know where the hell my engine is that should have been delivered a week ago.
Something sounds off here. If your warranty was denied, the dealer wouldn't order a $25k engine unless you signed a paper agreeing to pay for it yourself. If you haven't authorized the bill, that engine likely hasn't actually shipped. It sounds like they are waiting on a 'Goodwill' approval from Stellantis before they actually pull the trigger on shipping the motor.
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OP claims the warranty was denied, yet the dealer and Stellantis are actively tracking an inbound engine.
If a warranty claim is denied, the repair becomes "Customer Pay." A dealership will never order a $20,000+ replacement engine unless the customer has signed a repair order authorizing the cost and usually paid a massive deposit. If the customer didn't agree to pay $30k out of pocket, no engine would ever be shipped.
You can't have it both ways. Either it's covered/approved and the engine is coming, or it's denied and the truck sits untouched until the owner pays up.
OP's stories make no sense. He has too many of them.
The story about one dealer calling a depot, finding an engine, and sending a "parts guy" to drive over and pick it up.
Engines are shipped via heavy freight (LTL trucking) from regional Parts Distribution Centers (PDCs). These are secure, non-retail facilities. A dealer cannot just send a driver in a pickup truck to "go grab an engine" that was allocated to a different dealership. Parts transfers happen between dealerships, not by raiding the corporate warehouse manual will-call style for a 600lb crate.
Another Story:
OP claims a "parts manager at Stellantis" called them directly to say the engine would arrive "before the ice and snow storms."
Retail customers never speak to corporate parts distribution managers. Those people work in secure warehouses (PDCs) and only talk to dealership parts departments. Customers speak to "Case Managers" (RamCares), who are essentially call center customer service agents, not logistics experts.
A corporate logistics manager calling a random customer to discuss weather patterns and specific freight tracking is virtually impossible.
Things learned (and conveyed to others in calls after similar unresolved repair DM requests)...
- Retaining a spare family vehicle is a must for our very busy/active family - as unreasonable downtime is a strong possibility. Akin to a spare tire, we an extra vehicle as a back-up when our TRX is down. Like having back-up 'friend with benefits' when one's primary date goes down. Err, or doesn't.
- Even a circa $100k TRX won't necessarily result in a similar ($ vehicle) luxury experience..if you're used to LEXUS, BMW, etc. However - IF you've only ever owned a 'buy here/pay here' PT Cruiser with four past owners, 120k and a 22% 72mo. loan this may seem acceptable.
- TRX ownership and sanity long-term is completely dependent on the quality and consistency of the Service Dept./Dealership. However IF your wife for the first time ever after your Police career - seriously/firmly states then later texts...twice "Please remember this is NOT WORTH GETTING ARRESTED OVER!" when again visiting said incompetent Service Dept. <- this may be a biblical sign to buy a reliable Toyota Camry, redirect the monthly savings towards an aggressive BJJ Dojo membership and order an Etsy "TRX Therapy Dog/Do Not Pet" vest for a newly rescued Pit Bull with past fight scars (missing half a tail and ear).
- Escalating to RC/RamCares is critical when a repair and deliverables 'goes sideways'. If initial RC performance is lacking - push to to a Supervisor when applicable. Although a miserable 4 months + of ownership and being critical of most customer experiences... RC helped make up/push for resolution when the Dealership antics were horrible. Many personal hours involved (calls/emails/visiting the Dealership) has a price that even 702hp 'Bliss' struggles to offset. However - IF you date a stripper with a meth addiction, despite months only bothered to learn her first name "Charity" and lovingly chuckle when she chronically steals cash from your wallet and meds from friends bathroom cabinets and Open Houses...it may seem acceptable.
- Taking detailed notes helped greatly. I had dates/times/copies of all communications and when in person - had accurate comments/who else witnessed/even what they were wearing/where exactly conversations took place/etc. Apparently all those years putting bad folks in Prison via overwhelming evidence paid off? Always assume the worst, I certainly witnessed it as a customer. Channeling one of my childhood heroes Col. Stapp helps!
ownership under "Stapp's Law". "The universal aptitude for ineptitude makes any human accomplishment an incredible miracle.Perhaps this Manifesto can shed some additional light?
I went through a long Lemon Law duration debacle with an early 22' radiator failure (I think it was one of the first on this forum).
Thankfully I got RC/RamCares involved after the first dealership visit as my Spidey-Sense was f'ing screaming at the level of incompetence. I learned a lot about the PDC's and was finally updated when my radiator was shipped from their Tier 1 supplier. However this was from the Dealership Parts Manager (who took over from their apathetic staff).
Ultimately my case within RC escalated to a West Coast Manager who was simply outstanding after it was mistakenly closed after the initial radiator (below) had shipped. My initial RC staff member figured assumed they could conclude the mater. My initial radiator was shipped from the Cali PDC and (comically?) had a 6cyl radiator inside the box... no one at their Shipping Dept. apparently noticed how the box had been relabeled as to the 'new' contents. When I called RC to vent/document this I was told my case# was CLOSED. It was then re-opened under another case#, I had a 'nice' chat with their call center Supervisor was who very apologetic and genuinely pissed at this incompetence 'on their watch/oversight'. <- Ever feel like a few slides of a future Powerpoint quarterly training? LOL
Comically my initial f'ing useless POS Service Manager flexed that even Ram Cares has been assisting them expedite my repair (bear in mind this was during my THIRD visit for the same issue and over THREE MONTHS collectively sitting in their lot (not including time next to my house prior to the first scheduled 'earliest' appt). 'Richard - Ram Cares is calling and NOW INVOLVED BECAUSE I CALLED THEM AND OPENED A CASE #!"
***Without rechecking my lengthy/detailed folder of documentation (akin to a Homicide report in my last career!)...there was a noted threshold internally at Stellantis noted by my SW RC Manager as my vehicle VIN# had been moved to an escalated internal 'out of service' status. It was bordering a mentioned internal threshold that would have further escalated the case within corporate Stellantis to those directly responsible for Parts replacement. <- Having dealt with this circus for months, I kinda wanted to hit this other internal 'alarm' to see what results. Like being just one night short at Marriott Gold Member at the end of the year bordering Platinum level!
When the 'second attempt' radiator arrived from their Tier 1 supplier it went to a PDC on the East Coast... instead of priority shipping it was send ground (took 5 days to arrive).
Collectively the systemic failures at my local RAM dealership (Scottsdale Airpark RAM) to Stellantis were frustrating. However I was confident that my RC SW Manager was holding others accountable ('heard through the grapevine'). Felt like being a Poster Child/Case Study for future training classes at Stellantis! I was completely ready to dump our TRX months into this debacle, just ruined the ownership experience (amplified by juggling loaners/getting lied to/additional stress I didn't need).
I now drive 37 miles to a Service Advisor/RAM Dealership directly referred by my SW RC Manager. For years since it's been a seamless experience resolving warranty repairs since (I/C pump, misfire codes).
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