Be forewarned: if you don’t want to read a whiney thought to Ram..move on to the next thread! I need to vent.
Dear Ram: I can only hope that you do in fact read these forums and actually care. I know my truck is coming soon, but I can’t just NOT say something about your ordering process. Seems you forget who puts the money in your pockets. It’s not the dealers, it’s YOUR CUSTOMERS! While I will enjoy my TRX with a big fat smile on my face if it ever gets built, your loyalty to the dealerships instead of YOUR CUSTOMERS has pushed me over the edge. When someone can take the time, effort, and money to get first on your list and after nearly 6 months their truck STILL isn’t built, yet someone can order 4 months later and be built almost instantly, you showed your cards. How about all the dealers with dealer stock I see now? Yet here myself and many others sit with no truck. Why the hell should I have even ordered? After 24 FCA vehicles in 12 years to the tune of $1m pumped out of my pocket along the way I’d say my loyalty has been proven. Where’s yours? It’s obviously with the dealers. I don’t care about your contracts with your dealers. How about a contract with YOUR CUSTOMERS? This rant is not about pandemics and parts shortages either. We all get that. This is about your blatant disregard for those of us who ordered early in good faith thinking early bird gets the worm.
Also, from all of us, no matter when we ordered, sticking your head in the sand and telling YOUR CUSTOMERS to talk to their selling dealer when YOUR CUSTOMERS just want some communication/information from YOU doesn’t cut it. It’s unacceptable. We still see YOU no matter how far down you stick your head. Your actions are noted. Then...you don’t tell the dealers anything either which makes hearing Sarah tells us “Contact your selling dealer” a moot point. Not that most of your dealers are really knowledgeable. While some might be, experience in owning 24 of your vehicles in recent times tells me most are not and when you keep them in the dark too, it makes for even less COMMUNICATION.
You see the common words in this thread? Maybe it’s time for you to re-evaluate your priorities. Maybe it’s time for a change and modernization of the ordering process. There are a whole bunch of us IT guys that would be more than happy to help you modernize the ordering process but it seems very low on your priority list. I (we) LOVE what you guys build and I’m thankful for you building all this good stuff for me to enjoy, but man...you guys got to me on this one. I’m not enjoying myself at this moment. Your ordering process is horrible for YOUR CUSTOMERS. Enough to where I am seriously doubting I ever want to go through it again and seeing how ordering appears to be pointless, why should I? You took an exciting situation and turned it into a memorable negative experience. I’m sure I’ll love the truck if it ever gets here but your ordering process will not be forgotten by me or the many others you put through the same experience.
Don’t expect me to be loyal to you after you showed me who you are loyal to. If I never order from you again, I hope you remember this post and those that follow. Better yet I hope you read this post and agree your ordering process is horrible and it’s time to change it. Please don’t ever preach customers first until you intend on making it a practice. And if you can’t preach customers first, isn’t your whole model flawed from the start?
rant over - where’s my truck?
If you are wondering what all I bought in the last 12 years:
1 Viper
3 Regular SRT Challengers
3 Hellcats
1 Demon
2 Challenger RT’S
4 Ram 1500’s
1 Ram 2500
5 Scat Packs
1 Chrysler 200
1 Jeep Wrangler
1 Jeep Patriot
1 V6 Charger
Dear Ram: I can only hope that you do in fact read these forums and actually care. I know my truck is coming soon, but I can’t just NOT say something about your ordering process. Seems you forget who puts the money in your pockets. It’s not the dealers, it’s YOUR CUSTOMERS! While I will enjoy my TRX with a big fat smile on my face if it ever gets built, your loyalty to the dealerships instead of YOUR CUSTOMERS has pushed me over the edge. When someone can take the time, effort, and money to get first on your list and after nearly 6 months their truck STILL isn’t built, yet someone can order 4 months later and be built almost instantly, you showed your cards. How about all the dealers with dealer stock I see now? Yet here myself and many others sit with no truck. Why the hell should I have even ordered? After 24 FCA vehicles in 12 years to the tune of $1m pumped out of my pocket along the way I’d say my loyalty has been proven. Where’s yours? It’s obviously with the dealers. I don’t care about your contracts with your dealers. How about a contract with YOUR CUSTOMERS? This rant is not about pandemics and parts shortages either. We all get that. This is about your blatant disregard for those of us who ordered early in good faith thinking early bird gets the worm.
Also, from all of us, no matter when we ordered, sticking your head in the sand and telling YOUR CUSTOMERS to talk to their selling dealer when YOUR CUSTOMERS just want some communication/information from YOU doesn’t cut it. It’s unacceptable. We still see YOU no matter how far down you stick your head. Your actions are noted. Then...you don’t tell the dealers anything either which makes hearing Sarah tells us “Contact your selling dealer” a moot point. Not that most of your dealers are really knowledgeable. While some might be, experience in owning 24 of your vehicles in recent times tells me most are not and when you keep them in the dark too, it makes for even less COMMUNICATION.
You see the common words in this thread? Maybe it’s time for you to re-evaluate your priorities. Maybe it’s time for a change and modernization of the ordering process. There are a whole bunch of us IT guys that would be more than happy to help you modernize the ordering process but it seems very low on your priority list. I (we) LOVE what you guys build and I’m thankful for you building all this good stuff for me to enjoy, but man...you guys got to me on this one. I’m not enjoying myself at this moment. Your ordering process is horrible for YOUR CUSTOMERS. Enough to where I am seriously doubting I ever want to go through it again and seeing how ordering appears to be pointless, why should I? You took an exciting situation and turned it into a memorable negative experience. I’m sure I’ll love the truck if it ever gets here but your ordering process will not be forgotten by me or the many others you put through the same experience.
Don’t expect me to be loyal to you after you showed me who you are loyal to. If I never order from you again, I hope you remember this post and those that follow. Better yet I hope you read this post and agree your ordering process is horrible and it’s time to change it. Please don’t ever preach customers first until you intend on making it a practice. And if you can’t preach customers first, isn’t your whole model flawed from the start?
rant over - where’s my truck?
If you are wondering what all I bought in the last 12 years:
1 Viper
3 Regular SRT Challengers
3 Hellcats
1 Demon
2 Challenger RT’S
4 Ram 1500’s
1 Ram 2500
5 Scat Packs
1 Chrysler 200
1 Jeep Wrangler
1 Jeep Patriot
1 V6 Charger
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