Can We Put Together A Delivery and First Service Checklist?

soulsea

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TRX Dealer Pickup Check List (@Shutdown):

TRX Known Issues Check List (@scottn)
------

My truck only has a couple of hundred miles on it, I have zero issues with it (other than a piece of blue plastic oreoed in one of my calipers) and nothing seemed amiss at delivery.

So I'll preface the following with I love my truck and just want it to be its best self for as long as possible. I also plan to off-road it aggressively as per its design and I want to trust it when doing so. This isn't a matter of impressing IG followers or the Cars & Coffee patrons, if it fails me when used as intended it could kill me. This isn't hyperbole, it's what can happen because you as @RamCares rushed the quality control process and forgot to tighten a bolt. It's all fun and games till someone dies because Jeff wasn't on the ball.

However a lot of the recorded quality control issues have manifested since I took delivery that I didn't ask them to check for. And, as with all performance vehicles I have ever owned, whether required by the manufacturer or not, I have taken them in between 500 and 1000 miles for the dealer to change all the fluids and inspect what was drained out.

I'm going in next week to get that plastic removed (hopefully it caused no damage to the brakes), and I want to be able to give them a bullet point list of all the things to check for under the truck. I could say check every bolt but that will be too vague, I need them to know every specific thing I want them to check. @KnightMare please help us compile this easy to print and hand out list ... it's actually the greatest gift you could give us as owners and Ram should pay you handsomely for it because it will save them so much bad press.

Such a list would be useful for almost everyone, be it when they get their trucks delivered, at an early service like mine, or at the time of their first scheduled service.

I wish it weren't so and we could all be confident with the way the trucks left the factory but it's too late for that to happen, Ram already killed their opportunity at that first impression, so it's up to us and our dealers to do their due diligence and quality control. If this upsets Ram then be better, you're actually fortunate that we as owners are willing to take it upon ourselves to do your work.

Anyway, I'm having a hard time roping in all the qc issues, so can we please make this list?

Thanks.

- soul
 
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TReX-RAM

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My truck only has a couple of hundred miles on it, I have zero issues with it (other than a piece of blue plastic oreoed in one of my calipers) and nothing seemed amiss at delivery.

So I'll preface the following with I love my truck and just want it to be its best self for as long as possible. I also plan to off-road it aggressively as per its design and I want to trust it when doing so. This isn't a matter of impressing IG followers or the Cars & Coffee patrons, if it fails me when used as intended it could kill me. This isn't hyperbole, it's what can happen because you as @RamCares rushed the quality control process and forgot to tighten a bolt. It's all fun and games till someone dies because Jeff wasn't on the ball.

However a lot of the recorded quality control issues have manifested since I took delivery that I didn't ask them to check for. And, as with all performance vehicles I have ever owned, whether required by the manufacturer or not, I have taken them in between 500 and 1000 miles for the dealer to change all the fluids and inspect what was drained out.

I'm going in next week to get that plastic removed (hopefully it caused no damage to the brakes), and I want to be able to give them a bullet point list of all the things to check for under the truck. I could say check every bolt but that will be too vague, I need them to know every specific thing I want them to check. @KnightMare please help us compile this easy to print and hand out list ... it's actually the greatest gift you could give us as owners and Ram should pay you handsomely for it because it will save them so much bad press.

Such a list would be useful for almost everyone, be it when they get their trucks delivered, at an early service like mine, or at the time of their first scheduled service.

I wish it weren't so and we could all be confident with the way the trucks left the factory but it's too late for that to happen, Ram already killed their opportunity at that first impression, so it's up to us and our dealers to do their due diligence and quality control. If this upsets Ram then be better, you're actually fortunate that we as owners are willing to take it upon ourselves to do your work.

Anyway, I'm having a hard time roping in all the qc issues, so can we please make this list?

Thanks.

- soul
Spot on. But who the hell is Jeff!?!
 

KnightMare

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Only issues is the checklist for what lines to check because we don't know exactly which ones was loose. I know the oil pressure sensor, some lines on the front passenger side of the engine. I don't have my TRX yet to take better quality photos of the lines that need to be checked
 
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soulsea

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Only issues is the checklist for what lines to check because we don't know exactly which ones was loose. I know the oil pressure sensor, some lines on the front passenger side of the engine. I don't have my TRX yet to take better quality photos of the lines that need to be checked

Is it possible to do a checklist drawn form the known qc failure issues?
 

tripleB

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Only issues is the checklist for what lines to check because we don't know exactly which ones was loose. I know the oil pressure sensor, some lines on the front passenger side of the engine. I don't have my TRX yet to take better quality photos of the lines that need to be checked
I only have one meeting tomorrow that I can't postpone, but other than that I should be available to take pics if needed and conveniently I have a 4 post lift at my office so I can get the truck in the air. I haven't actually looked at the list lately though so I am not positive on what the complete list includes or what all pictures would need to be taken.
 

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  • TRX ISSUES LIST.pdf
    2.9 MB · Views: 263

Moparposterchild

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I got my truck yesterday. I took screenshots from Knightmares video, circled the problem areas in red and emailed them to the dealer and told them to check all of the areas. The ONE photo I didn’t send was the crooked exhaust pipe because I felt the photo didn’t illustrate it very well and I figured if they’re crawling all over the truck they’d notice if the exhaust wasn’t lined up properly.

Dealer said they had it on the rack for over 2 hours and everything was great. I showed up and my right exhaust pipe is hanging about 1-1 ½ inches lower than the left. Don’t know how they could have missed that but oh well. I’ll get them to fix it.

Otherwise, I brought it home and crawled all under it myself and everything looks great. I do have the chirping sound but it goes away for the most part after the truck is warm. I compared to my Demon and it does the same noise but you can barely hear it compared to the TRX. I’m sure they’ll figure out what that’s about at some point and it’ll be an easy fix.
 

JRex

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@scottn made this list

KnightMare,

The list is like a treasure map for quickly detecting the problems.

I think the videos are perfect media to show anyone and the most effective way to get the message out to as many people as possible. Don't let up on FCA.

But the list is a spectacular way for almost anyone to go to any auto shop and get the free safety inspection. Unspecific noise, or drive vibration during certain conditions. When they here its a TRX, they all want to get it up on the lift and take a look at the monster up and close.

I did this at a local Extreme Truck Custom Shop (who I thought would be best qualified about 4x4 off road safety/suspensions), then Tires Plus. They both put it on the lift immediately and looked it over, no charge and enjoyed doing it. The manager at Tire Plus had to tell all the other workers to get back to their stations as no work was getting done. Everywhere I have taken it, they just want to check out the Unicorn-urban legend of the HellRex up-close.

The list is like a treasure map for the installation defects, you know where to look, its easy to find and quickly (like having the test answers). Any mechanic or even non mechanic (like me) can follow the list/assembly issue/location and quickly go over the reported areas of assembly issues. It is not to hard to see if bolt is half screwed in or missing, if you know where to look.

The only other thing that would really help is what the manufactures required bolt torque tightness for each reported part not assembled correctly, if its just loose. That would complete the Sniper Hit List.

It would be really interesting if someone had a TRX with some of these issues and had it pre-diagnosed by non dealer repair source, before going to dealer. Then take it to the dealer and tell them they you want a safety check and give them the list and see how many they actually cop to have occured and fixed.

Top notch job everyone involved in this is doing. Really impressive and I appreciate it.
 

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KnightMare,

The list is like a treasure map for quickly detecting the problems.

I think the videos are perfect media to show anyone and the most effective way to get the message out to as many people as possible. Don't let up on FCA.

But the list is a spectacular way for almost anyone to go to any auto shop and get the free safety inspection. Unspecific noise, or drive vibration during certain conditions. When they here its a TRX, they all want to get it up on the lift and take a look at the monster up and close.

I did this at a local Extreme Truck Custom Shop (who I thought would be best qualified about 4x4 off road safety/suspensions), then Tires Plus. They both put it on the lift immediately and looked it over, no charge and enjoyed doing it. The manager at Tire Plus had to tell all the other workers to get back to their stations as no work was getting done. Everywhere I have taken it, they just want to check out the Unicorn-urban legend of the HellRex up-close.

The list is like a treasure map for the installation defects, you know where to look, its easy to find and quickly (like having the test answers). Any mechanic or even non mechanic (like me) can follow the list/assembly issue/location and quickly go over the reported areas of assembly issues. It is not to hard to see if bolt is half screwed in or missing, if you know where to look.

The only other thing that would really help is what the manufactures required bolt torque tightness for each reported part not assembled correctly, if its just loose. That would complete the Sniper Hit List.

It would be really interesting if someone had a TRX with some of these issues and had it pre-diagnosed by non dealer repair source, before going to dealer. Then take it to the dealer and tell them they you want a safety check and give them the list and see how many they actually cop to have occured and fixed.

Top notch job everyone involved in this is doing. Really impressive and I appreciate it.
That would be great to find the torque specs for the chassis. And make like a complete guide. Shame we have to take matters into our own hands. I'll see if I can find something on my end to help
 

JRex

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That would be great to find the torque specs for the chassis. And make like a complete guide. Shame we have to take matters into our own hands. I'll see if I can find something on my end to help

That's what I was thinking. Find the assembly defect, the document has ratchet bolt size for part's bolt and required torque setting. Fix it right there.

Lets say they find 2 issues, whoever does the discovery for you, has the bolt head size and torque setting, easy fix asap.

Just a thought as a non mechanic.
 

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My truck only has a couple of hundred miles on it, I have zero issues with it (other than a piece of blue plastic oreoed in one of my calipers) and nothing seemed amiss at delivery.

So I'll preface the following with I love my truck and just want it to be its best self for as long as possible. I also plan to off-road it aggressively as per its design and I want to trust it when doing so. This isn't a matter of impressing IG followers or the Cars & Coffee patrons, if it fails me when used as intended it could kill me. This isn't hyperbole, it's what can happen because you as @RamCares rushed the quality control process and forgot to tighten a bolt. It's all fun and games till someone dies because Jeff wasn't on the ball.

However a lot of the recorded quality control issues have manifested since I took delivery that I didn't ask them to check for. And, as with all performance vehicles I have ever owned, whether required by the manufacturer or not, I have taken them in between 500 and 1000 miles for the dealer to change all the fluids and inspect what was drained out.

I'm going in next week to get that plastic removed (hopefully it caused no damage to the brakes), and I want to be able to give them a bullet point list of all the things to check for under the truck. I could say check every bolt but that will be too vague, I need them to know every specific thing I want them to check. @KnightMare please help us compile this easy to print and hand out list ... it's actually the greatest gift you could give us as owners and Ram should pay you handsomely for it because it will save them so much bad press.

Such a list would be useful for almost everyone, be it when they get their trucks delivered, at an early service like mine, or at the time of their first scheduled service.

I wish it weren't so and we could all be confident with the way the trucks left the factory but it's too late for that to happen, Ram already killed their opportunity at that first impression, so it's up to us and our dealers to do their due diligence and quality control. If this upsets Ram then be better, you're actually fortunate that we as owners are willing to take it upon ourselves to do your work.

Anyway, I'm having a hard time roping in all the qc issues, so can we please make this list?

Thanks.

- soul
I started practicing law as a product liability defense attorney. This post is spot on. Missing bolts is inexcusable in law and in fact. I had a long conversation with a mechanical expert currently involved in Ram 1500 litigation. He will be doing a pre-purchase inspection of my truck for any visible issues, but Dealer will not want him to put a wrench to any bolts. Therefore, if all looks ok, I will purchase and then let him do a full intrusive evaluation, checking torque of all bolts. While I definitely don't want to break down on the side of the road, I am more concerned about losing control of the vehicle because of a suspension issue and hurting someone. Ram should be recalling all of these trucks based on the notice that they now have. Ford learned the hard way on the Pinto about what happens when you consciously ignore defects. And we should all want Ram to recall because if there are multiple accidents, the truck will earn an unfavorable reputation that will impact resale value of our investment.
 

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My only 2 suggestions for the list, which the is spectacular is:

a) Add numbering of each item (1-22).
1)
2)
.
.
.
22)

b) Name TRX Issues file to have the date at the end of file name. Like todays list: TRX ISSUES LIST 02.26.2021, so forum members can know they are looking at the latest hit list by just looking at the date, built into filename.
 

gfox

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Thx Knightmare...picking mine up tomorrow in MI and driving it back to OH (fingers crossed).
 

JRex

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Thx Knightmare...picking mine up tomorrow in MI and driving it back to OH (fingers crossed).

Don't finalize purchase or pay for truck, until they put it up on a lift and go thru the list items with you. It does not take long.

No fingers crossed, eventually one of these items is going to end up in some type of accident on the road. Why take the chance. Make the dealer selling it to you, prove it has non of re-occurring assembly issues.

I think at this point with ongoing longer term assembly issues, this is the posture all new buyers should take, before taking delivery.

You dont want to be stuck with a nightmare, you will have to take a huge beating on to get rid of.

Good Luck
 
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