2024 Ram TRX navigation not loading in the digital instrument cluster.

[pwr1999]

2024 Ram TRX navigation not loading in the digital instrument cluster. This started about two months ago and yes you can switch between themes that will force it to appear but after the truck sits for 15 minutes it goes away. This is what my dealership has done so far. 1, replaced the digital instrument cluster with no fix. 2, replaced the uconnect 5 nav radio with no fix. They opened a STAR case with nothing and now advised they need my truck for a few days and plan on having an agent sent out to assist with the issue. Will keep everyone updated on what they fine.

 

[pwr1999]

2024 Ram TRX navigation not loading in the digital instrument cluster. This started about two months ago and yes you can switch between themes that will force it to appear but after the truck sits for 15 minutes it goes away. This is what my dealership has done so far. 1, replaced the digital instrument cluster with no fix. 2, replaced the uconnect 5 nav radio with no fix. They opened a STAR case with nothing and now advised they need my truck for a few days and plan on having an agent sent out to assist with the issue. Will keep everyone updated on what they fine.

So, looks like the issue has been discovered. After my dealership replaced digital instrument cluster and radio and no fix they did a full live data scan with STAR. After reviewing all the data, the issue is due to the 35.26 software update. They are no longer pushing this update as I was told it’s affecting a number of systems. They are sending another new radio with T27.46 software. This is the only fix as they cannot downgrade from 35.26 to T27.46 so they are replacing the radio at their cost. I asked about a future software update and if it would fix the issue and there is no time frame. The new radio will be arriving in Nov, so get your name on the list…lol

 

[2026TRX]

https://www.ram-trx.com/threads/new-screen-with-update.22409/

50 pages of problems related to over the air update.

 

[IdahoKTM]

So, looks like the issue has been discovered. After my dealership replaced digital instrument cluster and radio and no fix they did a full live data scan with STAR. After reviewing all the data, the issue is due to the 35.26 software update. They are no longer pushing this update as I was told it’s affecting a number of systems. They are sending another new radio with T27.46 software. This is the only fix as they cannot downgrade from 35.26 to T27.46 so they are replacing the radio at their cost. I asked about a future software update and if it would fix the issue and there is no time frame. The new radio will be arriving in Nov, so get your name on the list…lol

I'm skeptical that a new radio with 27.46 is going to fix your problem. I have 35.26 and my maps work in the cluster. I have to say, there's no way I would drop my truck off at the dealer for that problem. It's just not that important to me. Too many stories of shit getting damaged while the truck is in their care and I don't like the thought of the dealership monkeys taking my truck for joy rides.

This is the first I've heard of 35.26 being paused. @RamCares can you confirm this?

 

[OnTheReel]

When I ran a radio with 35.26 I was having the same issue with the map not loading in the cluster. Thought it was possibly something to do with my swap but then a few others here also reported it after this software was pushed out. With any other version the problem didn’t/ doesn’t occur for me so I do think it’s related. Why it only affects certain trucks is a mystery, but there’s a lot of Uconnect issues like that.

 

[skuppy069]

I'm skeptical that a new radio with 27.46 is going to fix your problem. I have 35.26 and my maps work in the cluster. I have to say, there's no way I would drop my truck off at the dealer for that problem. It's just not that important to me. Too many stories of shit getting damaged while the truck is in their care and I don't like the thought of the dealership monkeys taking my truck for joy rides.

This is the first I've heard of 35.26 being paused. @RamCares can you confirm this?

T27.46 will probably sort it out .
Works great then put u35.26 and every second key cycle it don’t work so I’m thinking on my experience it will fix the issue

 

[RamCares]

I'm skeptical that a new radio with 27.46 is going to fix your problem. I have 35.26 and my maps work in the cluster. I have to say, there's no way I would drop my truck off at the dealer for that problem. It's just not that important to me. Too many stories of shit getting damaged while the truck is in their care and I don't like the thought of the dealership monkeys taking my truck for joy rides.

This is the first I've heard of 35.26 being paused. @RamCares can you confirm this?

Hi there, we can confirm that the U35.26 update is not being paused at this time.

Diamond
Ram Cares

 

[skuppy069]

Hi there, we can confirm that the U35.26 update is not being paused at this time.

Diamond
Ram Cares

I can confirm U35.26 is still not fixing the maps from loading in the cluster
Every second key cycle it does not load !!

 

[OnTheReel]

I can confirm U35.26 is still not fixing the maps from loading in the cluster
Every second key cycle it does not load !!

I have U40.20 if you want to try it. I ran it for a bit in my TRX. It seemed solid overall, but I never thought to check if it had the same issue as 35.26 with the blank cluster map.

Anyway, I found 35.26 borderline unusable between the cluster map and the jumping screen…

 

[2pacolypse]

I have U40.20 if you want to try it. I ran it for a bit in my TRX. It seemed solid overall, but I never thought to check if it had the same issue as 35.26 with the blank cluster map.

Anyway, I found 35.26 borderline unusable between the cluster map and the jumping screen…

How do you have U40.20?

 

[ARInfidel]

Any attorney’s on this forum? I think forming a class on this is in order

 

[TyRex]

Any attorney’s on this forum? I think forming a class on this is in order

Yep, I think there is no other way. You buy a 80-100K plus truck and one day someone releases an update for the wrong truck and affects you, but that’s not the sad part, it takes months just to fix an image. And still we have a no fully functional screen. I have stopped looking or interacting with that screen. One of the things that I liked in the truck is the first that I started hating.

 

[Rubber_Ducky]

I don't usually look at this cluster screen, either. However, I recently became aware of this problem. I have U35.26. Do any of have Dronemobile, Taser or IGLA installed?

 

[JPV96]

I don't usually look at this cluster screen, either. However, I recently became aware of this problem. I have U35.26. Do any of have Dronemobile, Taser or IGLA installed?

I am fairly certain that some of them have IGLA and Drone. I do not think those will do this. It is something with the update to U35.26 which affects most people. There may be some that it still works and most not. I believe many have the RHO engine and some still have the hellcat graphic. The whole update has screwed up many settings and features. I just learned of the front collision settings issue due to the update.

 

[Rubber_Ducky]

I am fairly certain that some of them have IGLA and Drone. I do not think those will do this. It is something with the update to U35.26 which affects most people. There may be some that it still works and most not. I believe many have the RHO engine and some still have the hellcat graphic. The whole update has screwed up many settings and features. I just learned of the front collision settings issue due to the update.

The front collision issue...now I have to look into that: is that why my collision alert has been triggered more often that the past three years? lol

 

[JPV96]

The front collision issue...now I have to look into that: is that why my collision alert has been triggered more often that the past three years? lol

TRX guys - my friend who is way too into politics explained something to me - light warning (your opinion please)

Hey guys - Hope everyone had a nice XMAS! So something kind of funny happened and I wanted your opinions. I had a friend see my truck for the 1st time. The very 1st thing he pointed out was this yellow light on. He then says "oh you're smart" You know what that light is for?!?! Long story...

www.ram-trx.com

 

[TyRex]

I don't usually look at this cluster screen, either. However, I recently became aware of this problem. I have U35.26. Do any of have Dronemobile, Taser or IGLA installed?

IGLA and Compustar (with Drone). Why? It shouldn’t matter since another people have the same issue and doesn’t have any installed.

 

[TyRex]

I am fairly certain that some of them have IGLA and Drone. I do not think those will do this. It is something with the update to U35.26 which affects most people. There may be some that it still works and most not. I believe many have the RHO engine and some still have the hellcat graphic. The whole update has screwed up many settings and features. I just learned of the front collision settings issue due to the update.

Exactly. If I turn on my truck now it will work, if I turn it off and on again, bye… until next day.

 

[Rubber_Ducky]

TRX guys - my friend who is way too into politics explained something to me - light warning (your opinion please)

Hey guys - Hope everyone had a nice XMAS! So something kind of funny happened and I wanted your opinions. I had a friend see my truck for the 1st time. The very 1st thing he pointed out was this yellow light on. He then says "oh you're smart" You know what that light is for?!?! Long story...

www.ram-trx.com

 

[Rubber_Ducky]

IGLA and Compustar (with Drone). Why? It shouldn’t matter since another people have the same issue and doesn’t have any installed.

Have they?